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Feed Informer Support

1. gabrielborgius
   Member

   I have a feed that is being shown on the site of the local newspaper. Update is slow, it takes often more than 20 hours between publication on my site until the feed item is shown on this external site. Is this because I use the free service?

   Posted 11 years ago #

2. admin
   Key Master

   Hello gabrielborgius,
   of course it's not.

   In most cases this happens because your widget is published on a page that is not accessed regularly (for more info, please see our FAQ - http://feed.informer.com/blog/docs/faq/.

   Basically the event of widget's display triggers its scheduled update. If the widget has no views, it won't be updated. Just as simple as that.

   If it's not the case, please, let us know, we'll investigate this issue further.

   Posted 11 years ago #

3. gabrielborgius
   Member

   Hi!
   The page where my feed is published, http://www.ystadsallehanda.se/ystad/ is indeed acessed with four figure hits per day, as it´s a newspaper web site. So this couldn´t possibly be the main problem. (the feed is in the box on the upper/right side with the text "Information från..")

   Or do you mean that the individual feeds within the widget has to be clicked upon in order to trigger a faster update?

   And to be more specific, what i meant with my question about the free service in the first post, was about the difference between your free service and your Premium plan. Doesn´t update speed depend on the type of plan at all?

   Posted 11 years ago #

4. admin
   Key Master

   Hello,
   firstly, the premium subscription grants you priority support via email, it does not affect digest's update rate at all.

   Regarding your issue, now it's obvious to me that you use some kind of server-side include method, which is fine (we have sever-side widget implementations for PHP and ASP.NET), but it looks like you implemented it your way, and you did it wrong.

   Whatever the method you use to include our widget to your web page, you have to make sure that you send requests to the digest (or the widget) regularly, otherwise it will not update.

   This is how URIs you need to request look like,
   for a widget:
   http://feed.informer.com/widgets/TOWOBC17HD.html
   and for a digest:
   http://feed.informer.com/digests/TIMNWFRGT6/feeder.rss
   http://feed.informer.com/digests/TIMNWFRGT6/feeder.atom

   With your current implementation you neither send requests to the digest from your web page nor (I guess) you do that implicitly, using a server-side script.

   Please contact us via our Contact Form if you need help with the implementation, but you don't want to expose your web server details on public forums.

   Posted 11 years ago #

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