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Feed Informer Support

1. davemartyn
   Member

   I am getting the error "The download of the specified resource has failed" instead of the feed data, which was displaying ok earlier today.

   In addition whenever I access the page in a browser there is now about a 30 second load time for the page, whereas before the repsonse was instant.

   The originating feed to you is a News Feed which still seems to be ok, and a similar feed from the same source is still displaying ok on another website I run.

   Also on the page with the probem there is also a feed (via you) from the website's blog which is still ok.

   The problem page is hosted on a windows server using your ASP feed code (as are the others which are still ok).

   Any ideas on what might be going on here and where the problem might be ?

   Posted 17 years ago #

2. admin
   Key Master

   You are the second person to report this. The odd thing is that I've looked into it and am not experiencing any slowdowns (our checkers all run on a totally different network and have reported no issues accessing digests). Also, with the amount of users and requests we have, usually outages result in significantly more error reports than just two.

   That said, clearly /something/ is going on. I am wondering whether there is a network issue between certain ISPs and our ISP/server that is only causing certain users to notice issues although digest serving is, in a general sense, still fast.

   The only way I can prove this is if I can work out where all of the slow/bad requests are coming from and try to trace the route through the networks. Can you give me the URL of your page? I can then look at what's happening and try to see if there's some issue between our networks.

   You can also try to access your digest(s) direct from your browser in this sort of way:

   http://app.feeddigest.com/digest3/LQEVGJ8C5J.html

   You can replace the bit at the end with the IDs of your own digests. If they load quickly in your browser, but not on your page.. then networking issues between your ISP and us are almost certain. Can you perform this test and see if that's the case?

   Posted 17 years ago #

3. davemartyn
   Member

   The digest worked fine in my browser and loaded immediately:
   http://app.feeddigest.com/digest3/6YB8TBRPSH.html

   The problem URL is:
   http://www.badcreditmortgagecentre.co.uk/index.asp

   Also the other site I mentioned previously and which was working ok now also has the same error!

   The digest for that feed also loads fast into my bowser:
   http://app.feeddigest.com/digest3/EU6XNKRRRP.html

   And the URL for this second poblem page is:
   http://www.freecreditreport4u.co.uk/indexBAD.asp

   Actually having just said that it isn't working this page is ok again !?!

   Anyway both probem URLs are hosted at the same company.

   Good luck!

   Posted 17 years ago #

4. admin
   Key Master

   Aha.. if it's slow on your page with a PHP include, but fast to load directly, then this sounds like an issue we have had with other ISPs before.

   In most cases it has related to a shared hosting company whose connections are not particularly great, or who place restrictions on includes, etc. One way around this can be to use our PHP "CURL" code rather than the regular PHP code. See the "Get Code" page for your digests for more information on this. One benefit of using the "CURL" code is that you can set a timeout in seconds and it'll abandon the request after that time.

   Posted 17 years ago #

5. davemartyn
   Member

   Actually I am coding ASP and not PHP. Is there a solution for ASP too?

   Did you manage to trace the route through the networks to see if there issues between my ISP and you ?

   They are a large and well respected ISP and I doubt that their connections would be a poblem.

   Posted 17 years ago #

6. admin
   Key Master

   It's not always necessarily one ISP or the other, as they pass through many others en route. This can be an occasional problem between the UK and the US, for example, where the interconnects temporarily fail leading to broken routes for short periods of time. I briefly looked into this issue and couldn't see any problems, but being hosted in the UK, you are likely to have a longer route than many users, but this problem hasn't seemed to reemerge in the last couple of days so there is not much to check out.

   There is some ASP code, yes, if you look on the Get Code page for your digest it should be there :)

   Posted 17 years ago #

7. admin
   Key Master

   (Unless, of course, you can report you are still noticing the issue :))

   Posted 17 years ago #

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