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Feed Informer Support

1. capitolfax
   Member

   I'm getting this message when I try to log into my account... Feed Informer is currently undergoing important maintenance. Please try again in one hour. We apologize for the inconvenience! See our forum for more information on this maintenance.

   OK, but where is the forum post explaining this?

   Also, why does one of my feeds display this message? Webmaster! Your Feed Informer account is inactive. Please login to re-activate this digest.

   I wasn't aware that my FI account was inactive. Why would you tell my readers this?

   Posted 16 years ago #

2. capitolfax
   Member

   Oh, and by the way, when I try to log in to my account, as urged on one of the feed displays, I get the same "Feed Informer is currently undergoing important maintenance" message.

   What is going on?

   When is the timeline for getting feeds back online?

   Why weren't we warned in advance?

   Why haven't you updated this forum with any news since the feeds went down several hours ago?

   Posted 16 years ago #

3. lohud
   Member

   This service is certainly worth 50 bucks a feed... i can't even log in LOL

   Posted 16 years ago #

4. pointsi
   Member

   Wow, I haven't used Feed Informer for well over a year (when it was Feed Digest), and just decided to give it a try again because of the apparent renewed management. And here we go again with issues.

   Not a single one of my javascripts has updated in over 15 hours now. Then I couldn't log in to my account. Now there is no status update on when service will return.

   (Side note: I don't know why anyone would pay $50 PER DIGEST for this level of quality. I also fail to understand how you even came to the conclusion that $50 per digest was anywhere near a market rate. I would've been willing to pay at MOST, for a perfect feed service, $5 per digest for logo removal.)

   Are you all aware that the service IS NOT running properly whenever many people start complaining that their digests are not updating? You should not be having to go in and manually inspect each person's digest; this is a symptom of a system-wide problem that needs to be addressed on a system-wide level.

   Posted 16 years ago #

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