It is my understanding that a feed would take at most 30 minutes to update but mine are taking longer.
Ids: B69B88ABPN and XSJZYP6PO3
How frequent does access to the page have to be so that we do not need to setup a cron job? If we do, what frequency should it target?
I am not sure if this may be the cause: both widgets we are using have the "show live items only" option set and the updates to the feed are added entries with older publication dates then those that are being displayed (the ones displayed have been deleted from the feed but are still showing in the widget)
Hello,
generally it depends on how frequently the source feeds for your digests are updated, but if you want to be sure your digest or widget is always up to date I would recommend to request it every 5 minutes, oftener would be impractical.
As for your other message, please take into account that widgets and digests are cached, so do not expect that your changes apply immediately.
Hi,
Thanks for your response. We set up a cron job just in case. However, these changes have been made since Friday and have not been reflected in the widget yet. Is that expected?
For the record, the cron job is hitting the html pages of the widgets i.e the href of the first element in the <noscript> option of the widget. Is that good?
That's definitely not normal.
We'll look into this issue, thanks for the report.
If you opted for HTML/Javascript format for the widget, you need to poll
http://feed.informer.com/widgets/YOUR_WIDGET_ID.js
Thanks. We were polling http://feed.informer.com/widgets/MY_WIDGET_ID.html but now we will poll both. One of the feeds updated but the other is still wrong. The problematic one has id XSJZYP6PO3.
Thanks again for your help and we would appreciate any feedback on your findings.
Actually no, there was an item in the feed on Friday, but it was removed and it is still there. The widget should not contain items.
Thank you for this clarification. We are working on the issue.
The problem is now fixed. Could you please check on your side and let us know?
Hi, thanks, the feed is currently updated.
This topic has been closed to new replies.