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1. admin
   Key Master

   You know (and already may have seen) that Feed Informer was updated. We've changed whole site's design in order to extend usability of our service. Now we need your help.

   Please, leave us something to think about... Tell us if you like new design. Is it easier to use Feed Informer now, or we're still missing some key points our new design (or whole service)? Don't forget to explain your opinion (so we could make so new upgrades a bit faster).

   We're looking forward to any feedback from the community!
   Let's make FI even better!

   Posted 14 years ago #

2. dweible
   Member

   Customer Service. It is impossible for me to get a response through the forums. My links don't work in my digest. The description as set up in my blog links to a news story on my website. The link is maintained when I burn it on feedburner. But for some reason when it comes out of feed digest onto my website, the links are gone. Help!

   Posted 14 years ago #

3. kxly
   Member

   My links keep disappearing for my feeds. I can't edit, update or add new feeds in either the new or old control panel. Customer service and support for the product would have been nicer than the new look of the control panel.

   Posted 14 years ago #

4. capitolfax
   Member

   Forget new templates. Forget innovations. Please, just put customer service first and then work on the site.

   Posted 14 years ago #

5. newsome1
   Member

   Documentaion and FAQ link goes to Blog. http://feed.informer.com/docs/
   I'm trying to find out the syntax for search queries with no success.

   Thanks!

   George

   Posted 14 years ago #

6. peter
   Member

   @dweible: Can you post your digest's ID and the URL of the incoming feed? You need to provide more information so people can look at it to speculate on the reason.

   @kxly: Why? What happens when you do?

   @capitolfax: To help them out, what specifically do they need to improve?

   Posted 14 years ago #

7. kenmacgray
   Member

   We're looking forward to any feedback from the community!

   Then why has it been a year since the last blog post? Yes, the service is still up and running, but it appears to us users that it's been forgotten about.

   Posted 14 years ago #

8. capitolfax
   Member

   ===To help them out, what specifically do they need to improve?===

   They need to respond to questions here and via email. Notice that nothing has been posted in response since this thread was created? How about a bit of engagement with the paying customers?

   Posted 14 years ago #

9. lostremote
   Member

   Sigh. First, please allow those of us who have stuck with you the last year or so waiting to upgrade so we can add more feed sources. We have money to spend.

   Second, while the new UX is all 2.0, it's lacking a couple critical features from before. I can't preview the HTML output of a digest I create. And when I hit "save" after tweaking a digest, it doesn't update the feed with the change (it may 30 minutes later, but I'm not waiting around). So I have to delete the digest, re-enter the feeds, re-enter the HTML template, and re-embed the new javascript.

   Cory
   LostRemote.com
   CitizenRain.com

   Posted 14 years ago #

10. garyedwardsmith
    Member

    Looks Good.

    Except:
    Can't preview my feeds easily now.
    Can't find the links for my RSS feeds now.
    I need to pay and upgrade my account.

    Gary E. Smith
    THE SOA NETWORK

    Posted 14 years ago #

11. jamesbull
    Member

    Would be nice to get a response to my forum post 4 days ago about the FeedInfomer announcement appearing in one of my digests.

    Posted 14 years ago #

12. peter
    Member

    I tried to respond to it, but for some reason my forum posts don't show up when I'm not logged in.... weird!

    Posted 14 years ago #

13. jamesbull
    Member

    Thanks, saw your reply and have posted a response to it.

    Posted 14 years ago #

14. publicbroadcasting
    Member

    Feedinformer is still very hit and miss - sometimes feeds just don't show up (with Javascript which is what I prefer) the main page of my site - publicbroadcasting.ca I have to update manually most of the time which means that I go to feedinformer click on the html preview, view source and then cut and paste. That page, like many others just doesn't work sometimes and it lasts for days

    http://www.publicbroadcasting.ca/performing.html

    for example.

    I don't want a new interface, new templates, etc., I just want feedinformer to work reliably, it currently doesn't and hasn't for months now.

    Posted 14 years ago #

15. peter
    Member

    It appears that some item in your digest is corrupting the JavaScript and making it error out. Once a post that does that passes from the digest, your digest works again.

    The Feed Informer staff have asked me to take a look at this considering it's a specialized problem so I will have a go at a workaround. Alternatively, using the PHP include there would resolve this more immediately.

    Posted 14 years ago #

16. peter
    Member

    Your page is now coming up correctly. One of the items had an erroneous Unicode character in it.

    Posted 14 years ago #

17. publicbroadcasting
    Member

    Thanks Peter,

    The performing arts section is fixed (though the front page is still not). How do I avoid having this characters show up if I don't know where they are? Even worse because this is an aggregator I have no control over what's included in most of them. How do I avoid having this problem recur constantly?

    Posted 14 years ago #

18. peter
    Member

    It's a bit of a garbage in/garbage out situation. Unfortunately, as you say, you have no real control over that garbage, and it's hard to tell where it's sneaking in. I had to go through your digest's output part by part to figure out where the error was. I guess the other digest has /another/ similar, but different, issue. Unfortunately some people who provide feeds leave garbage in their feeds or use software that generates the feed incorrectly, leading to parsing issues.

    One potential workaround is to create a FeedBurner verison of the feed, then reprocess that. FeedBurner have extremely good sanitization for feeds and will typically output stuff that is perfectly readable.

    Posted 14 years ago #

19. crablaw
    Member

    I am a customer, i.e. a person with some actual money prepared to pay a reasonable charge for reasonable service. The poor communication with FeedInformer - the lack of actual contact information here, etc., - has been a source of frustration, as has my inability to renew. I don't want to sound negative, as I actually like the service and I WANT TO PAY. As in Green Money. Simoleons. Dead Presidents. When you pay, you get value for value, ideally.

    I am trying to take into account the fact that this is a transition period, and so some interruption makes sense. I use my feeds on my sites to funnel job opportunities to unemployed people, so my readers are jittery and in a bad mood. I hope I don't come off that way myself, just telling it like it is.

    As a more technical point, on one of my feeds the more basic feeds don't seem to work, only the fancier ones in special "scroll windows." My "Texas Feed" is a case in point.

    I would welcome contact from you, and I wish your new business enterprise well. If you are looking for a broader paying customer base, I will gladly give you solid public feedback for solid service as I would any other reliable vendor. The steering wheel is in your hands. Peace.

    Posted 14 years ago #

20. sotn
    Member

    Hi. I have been a loyal FD member for several years. I am trying to develop a new website feed for http://www.girlwhisper.com

    The biggest problem I have with the new interface is the inability to preview feed amendments. Please bring back the old RSS/HTML/other previews ...

    Thx. Andrzej

    Posted 14 years ago #

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