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Feed Informer Support

1. news-linux
   Member

   I have a feed, with digest id is W6FMSS04SY, that's not updating. I know that this process can take up 30 minutes (max), but it's taking longer. I don't know if there is a problem or something wrong with the configuration.

   Posted 12 years ago #

2. support
   Administrator

   Hi,
   we have compared the content and the digest is up to date. If you still need our help, it would help if you provide us with details.
   Please make sure that the page with the digest is accessed on a regular basis - it is vital for proper updates (check the first section of FAQ for more information: http://feed.informer.com/blog/docs/faq/).

   Posted 12 years ago #

3. news-linux
   Member

   Hello, I'm sorry but the feed it's really not updated. If you could, check the last item please. You'll see that the title name it's incorrect compared with digest source. I made a modification on title to check the update proccess. Another modification that I did was in the encoding, but it's not updated too.
   Thanks

   Posted 12 years ago #

4. support
   Administrator

   Hi,
   we are looking into the issue. Sorry for the delay.

   Posted 12 years ago #

5. support
   Administrator

   We could not reproduce the issue on our side and had to update the digest manually. In case you face this problem again, we will appreciate it if you let us know.
   Thank you.

   Posted 12 years ago #

6. news-linux
   Member

   Thank you, it works.
   Just the encoding it's not updated yet. Could you see that please?

   Posted 12 years ago #

7. support
   Administrator

   Hi,
   we are fixing the issue with encoding at the moment. Sorry for the inconvenience.

   Posted 12 years ago #

8. support
   Administrator

   The problem should have been solved by now. It would be good if you could check it and let us know.
   Thank you.

   Posted 12 years ago #

9. news-linux
   Member

   Hello, my feed (W6FMSS04SY) still not updating. Could you see that please? Is there a way to update manually?
   Thank you

   Posted 12 years ago #

10. support
    Administrator

    Hello,
    you might be using direct link to the digest on your page, while you should create a widget and embed its code to your site for timely updates. You can learn more about widgets in our step-by-step guide here: http://feed.informer.com/blog/docs/guide/

    Posted 12 years ago #

11. news-linux
    Member

    I'm sorry but the problem it's not a widget to update, but the feed it's not updating according with the digest source. There are some items on digest source that not displayed on feed. My question was about a way to update the rss feed to list the newer item of digest source, for not to need ask this to you. Could you update the feed please?
    Thank you

    Posted 12 years ago #

12. support
    Administrator

    Hello,
    we have fixed this issue, from now on your digest should update automatically.
    Your digest is now up to date.

    Posted 12 years ago #

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