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Feed Informer Support

1. TedAndJemima
   Member

   Hello! Feed ref. APXN6GDYWU had been working fine for 2 years but yesterday many of its RSS feed sources were not updated and Informer warned: "Update failed on May 31, 2020 at 09:19 UTC. Peer certificate cannot be authenticated with known CA certificates." This warning has suddenly appeared simultaneously for RRS feeds sourced from several different organisations, so it would appear to be a Feed.Informer server issue. Maybe outdated peer certificates that need updating? Hoping this can be fixed quite easily (and quickly)? Many thanks, Ted & Jemima

   Posted 5 years ago #

2. GeorgeLorans
   Member

   have you solved this problem ?

   Posted 4 years ago #

3. TedAndJemima
   Member

   Hello! Identical problem returns more than one year later, affecting feeds from dozens of different sources for more than a week now. Then, after 100+ failed attempts to update, each RSS feed is automatically disabled ... and has to be reset manually, only to find that the original issue has not yet been resolved. Very frustrating. Whatever the admin did a year ago, please can they do the same again. Many thanks, Ted & Jemima

   Posted 3 years ago #

4. voss
   Member

   Same problem here!

   Posted 3 years ago #

5. admin
   Key Master

   Thanks a lot for your engagement! We are already aware of the problem with feeds, which happened, because many feeds use the let's encrypt SSL certificate, which ceased to be valid on October 1, 2021, on devices with an old certificate store. We are updating the software to start updating these feeds again.

   Posted 3 years ago #

6. voss
   Member

   problem solved for my feeds. thank you!

   Posted 3 years ago #

7. LeviTaylor
   Member

   Hello,

   We’re encountering the same issue we faced over a year ago. For more than a week now, feeds from numerous sources have been affected Bhu Abhilekh. After over 100 failed update attempts, each RSS feed gets automatically disabled and must be reset manually. Unfortunately, the original problem remains unresolved. Could the admin please apply the same fix as before?

   Thank you,
   LeviTaylor!

   Posted 11 months ago #

8. sabnamn
   Member

   Thank you for reaching out. We understand your frustration with the RSS feed issues. We will investigate the problem and apply the previous fix if applicable. In the meantime, could you please provide more details about the feeds affected and any error messages you’ve encountered? This will help us resolve the issue more effectively. We appreciate your patience and will update Bhu Abhilekh you as soon as we have a solution.

   Posted 10 months ago #

9. Skills
   Member

   Dear FeedInformer,
   We are also currently experiencing error messages such as:
   'Peer certificate cannot be authenticated with known CA certificates.' and
   'after 100+ failed attempts to update, each RSS feed is automatically disabled'.
   We are for example seeing this in feed ID Y4QQ69VSLO.
   Do you need to fix this for each digest individually?
   Regards, Susannah

   Posted 3 weeks ago #

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