VAT Free Status for EU Customers 29 Jan 2021
The UK left the European Union (EU) framework with effect 1st January 2021. This now means that products may be supplied to EU countries, such as the Republic of Ireland, VAT free. This has been clarified with HMRC. Customers from EU countries will have their order automatically calculated VAT free, provided delivery is physically outside the UK. This will be good news to our EU customers, particularly those in Southern Ireland, who regularly buy our personalised products.
Traditional Teak and Black Silver Frames Back in Stock 4 Dec 2020
In the run up to December 2020, saw an unprecedented surge in personalised gift orders. We did at one point run out of the popular Black Silver and Traditional Teak frames, albeit other frames were available. The good news is that we're now up to date with orders, and have replenished frame stocks, with all choices available. A new Regency Style 2.25" frame is also offered as a special limited edition.
Busy Period - Possible Delays to Orders 1 Dec 2020
Currently our framed personalised gift products are experiencing a high demand period. This combined with slower replenishment of key components due to Covid-19 lockdown restrictions, has meant a slower than usual service. Furthermore delivery times, particularly for Airmail to Ireland, are taking longer for the post system. We will endeavour to ensure all products despatched in time for Christmas.