Feed Informer: Forums » Topic: Feed not updating?

admin on "Feed not updating?"

admin — Tue, 10 Jan 2012 10:08:04 +0000

Dear mjnaleva,

unfortunately, if you edit the items manually, the order won't be the same as in the source feed. Feed Informer identifies the latest update and posts the corresponding item on top.

Mark Nalevanko on "Feed not updating?"

Mark Nalevanko — Sun, 08 Jan 2012 16:02:27 +0000

Tried sending an email to customer support now since I haven't gotten any reply via the forum for the past week. Hopefully someone will respond. Basically explained how my underlying RSS feed (when looking at the XML) for my Feed Informer digest (27C0D0QZOC) looks good and I set my digest's order to be based on the 'Original Order' of the feed. However, the items are not listed in my Feed Informer digest in the same order as the original RSS feed. Seems like they're listed instead by the last time I modified the entries or something to that effect.

Mark Nalevanko on "Feed not updating?"

Mark Nalevanko — Tue, 03 Jan 2012 18:24:03 +0000

Admin,

Well, it worked until I made some more recent changes to what's shown in the underlying RSS feed. Now, the Feed Informer display just shows links in the feed that I changed when it's clear that there are other links in the feed too. Seems so easy for Feed Informer and the underlying RSS feed to get out of sync.

I am getting disappointed in the reliability. If you have any suggestions, please let me know.

Mark

admin on "Feed not updating?"

admin — Tue, 03 Jan 2012 04:40:00 +0000

Hello mjnaleva,

we have updated the digest. Please check.

Mark Nalevanko on "Feed not updating?"

Mark Nalevanko — Sat, 31 Dec 2011 11:27:09 +0000

I have to report that my feed seems to not be updating correctly The digest ID is 27C0D0QZOC. I had a case where I renamed an event title (about 2 days ago). The feed the digest points to appears to be updated just fine. However, Feed Informer shows an entry still for the old and new names of the same event. Can you help?

Also, in a general sense, are there any tricks to get the Feed Informer digest to update quickly? It's a bit of a pain when you're trying to tweak the look of a feed and having to wait several minutes/hours to see the effect kick in.

admin on "Feed not updating?"

admin — Fri, 30 Dec 2011 06:04:19 +0000

kpflude,

we are not sure which of your digests you have in mind, but first try to check the availability of the source feed(s) you included.

If all sources are live, please specify the ID of the digest for us to check.

kpflude on "Feed not updating?"

kpflude — Thu, 29 Dec 2011 21:04:16 +0000

My feed has stopped updated I just discovered in July

Can you tell me what has happened>?

admin on "Feed not updating?"

admin — Thu, 29 Dec 2011 14:13:53 +0000

Hello beloitbarbellclub,

according to our test the feed is up-to-date, however the Timezone in the digest settings is currently set to -6. It is likely to be the reason for the time shift you described.

Lani Peterson on "Feed not updating?"

Lani Peterson — Thu, 29 Dec 2011 13:25:53 +0000

I should also add to the above, that it posts the incorrect date. Is that due to the actual feed it is pulling from?

Lani Peterson on "Feed not updating?"

Lani Peterson — Thu, 29 Dec 2011 12:23:21 +0000

Hi, I am having issues with a digest updating. It has been stuck for a couple days.

PG9U6XGQAX

can you offer help?

Thanks

admin on "Feed not updating?"

admin — Wed, 28 Dec 2011 07:11:00 +0000

Hello genoasboy,

as far as we can see the source feed included in your digest has not been updated since October 4. Please check.

Larry Hoover on "Feed not updating?"

Larry Hoover — Wed, 28 Dec 2011 00:36:17 +0000

XZIZHDXRJO My feed has not updated since October 4. Please assist.

Michael Gibbons on "Feed not updating?"

Michael Gibbons — Mon, 19 Dec 2011 18:00:54 +0000

My feed hasn't updated in a while. Do I have it set up correctly or is there something I am missing?
PI5ISDUGLU

Update: I deleted it from my webpage, then reposted it and it's all up to date now. Still not sure what the issue was

admin on "Feed not updating?"

admin — Thu, 01 Dec 2011 13:38:16 +0000

Dear reshen,

thank you for your kind words and (of course) patience. The investigation took time.

It seems that your source feeds include extra item, which affects the result content of the digest this way. We have sent detailed information to your email (the one associated with your FI account).

In case you have other questions (connected to the point or not), please feel free to submit them.

reshen thaver on "Feed not updating?"

reshen thaver — Thu, 01 Dec 2011 03:18:08 +0000

Hi firstly this a great service. My rss flash feeds worked yesterday for a few hours then completely stopped. It is not show any feeds at all i have tried different feeds but still does not work. My YVTIMVURNJ and my site is http://www.lunarpharm.com. Thank you in advance.

admin on "Feed not updating?"

admin — Thu, 17 Nov 2011 09:37:39 +0000

Hi faaustralia,

the digest works fine on our side at the moment. Besides we only see 1 item in your source feed. Could you please check and give us more details if the problem still exists?

Dave Joseph on "Feed not updating?"

Dave Joseph — Thu, 17 Nov 2011 02:52:48 +0000

Hi our feed has once again stalled. It has been several days now. Our digest ID is: MJOAMLQ1FV

Thanks in advance for your help.

Also is there a way we can kick start these stalls ourselves if we suspect them to be occurring?

admin on "Feed not updating?"

admin — Thu, 27 Oct 2011 12:36:25 +0000

Hello faaustralia.

We are glad everything works properly now. Don't hesitate to contact us in the future. :)

Dave Joseph on "Feed not updating?"

Dave Joseph — Wed, 26 Oct 2011 23:39:50 +0000

The feed literally started working 40 seconds after posting. Did you guys do something? If you did thanks as it has been stuck for days. Cheers!

Dave Joseph on "Feed not updating?"

Dave Joseph — Wed, 26 Oct 2011 23:37:17 +0000

Our feed has stopped working. At first I thought the RSS out from the site had stopped but it has not. The RSS Channel it is coming form is this and is updating: http://www.faaustralia.com/RSSRetrieve.aspx?ID=6612&Type=RSS20

The feed.informer digest id is: MJOAMLQ1FV

A test page for the feed can be found at: http://www.faaustralia.com/test2.htm

Any help would be greatly appreciated.