As with every year since 2011 (almost), I analyze the top headlines in hotel media to see what are the trends that get the most mentions and interest. It is a good way to see what interests the industry the most. Here is the analysis for...
Hotels looking to attract their audience will find Instagram an essential marketing tool. With its focus on visuals and storytelling, Instagram provides hotels with an opportunity to showcase their unique qualities, build brand loyalty,...
In hospitality, mornings set the tone for the day. Your team can walk out of a morning lineup ready to tackle the day’s challenges—or dragging their feet, unmotivated before their shift even starts. It’s up to leadership to turn those...
Minor Hotels Europe & Americas announces the upcoming addition of NH Collection Alagna Mirtillo Rosso to the portfolio of the upper-upscale NH Collection Hotels & Resorts brand in Italy. Located in the heart of the Pennine Alps, the...
This week, I’m tackling the answers to 10 more of the 20 questions I answered last week. (Here’s a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Let’s go!
As we step into 2025, the global hospitality industry continues to thrive, fueled by an unprecedented resurgence in face-to-face connections and collaboration. After the disruption of recent years, the industry has bounced back stronger...
As we enter 2025, hospitality continues to follow the mantra that we live in a world governed by rules, or as we refer to them in the industry, standards. While these act as guidelines for hotel employees and provide them with an element...
Sometime along the lifetime of any hospitality project development or property refurbishment the potential role and scope of some sort of health, wellness or spa component is discussed.
As 2024 comes to a close, we’re excited to look back at the stories that resonated most with our readers on Hospitality Net this year. From thought-provoking opinion pieces to key industry insights, these articles captured the attention...
On average for Europe compared with November 2023, the indicators are in the green. Total occupancy rate up by 1.4 points and average daily rates up by 1.6%.
There’s a big difference between profitable hotels and those that struggle. Surprisingly, the difference isn’t related to location, quality, or service.
I recently came across this brand pyramid chart. While incomplete, I find it is pretty useful to compare the various hotels of multiple groups in their categories.
The European hotel market in October 2024 showcased overall stability and moderate growth across various segments. Global occupancy rates improvedslightly to 74.3%, reflecting a +1.0-point increase compared to the previous year. ADR saw...
Hyatt Hotels Corporation (the “Company” or “Hyatt”) (NYSE: H) disclosed it has executed an exclusivity agreement with Playa Hotels & Resorts N.V. (“Playa”) (NASDAQ: PLYA) under which Playa has agreed to negotiate exclusively with Hyatt...
Let’s play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a “lightning round” style for one of his projects. As I considered my answers, I...
In Vienna, UN Tourism Secretary-General Zurab Pololikashvili held high-level meetings, reaffirming Austria’s important role in advancing sustainable tourism, including through having six of its villages as members of UN Tourism´s Best...
Covivio acquires Iberostar Waves Las Dalias on Tenerife from Starwood Capital, Tipberry acquires Mount Juliet Estate in Ireland from Tetrarch, Quinta do Lago owners acquire Conrad Algarve in Portugal from ECS, Apex Hotels acquires...
The hospitality industry is undergoing a significant transformation due to advances in technology. Innovations in software, hardware, and digital solutions are revolutionizing guest experiences and streamlining operations for hotels,...
ibis Styles, the design-led economy hotel brand from Accor, today announces the opening of ibis Styles Old Tbilisi. The newly built hotel is located in the heart of Tbilisi’s historic district within walking distance of the renowned...
Hospitality thrives on human connections. While guest experiences are at the heart of business strategies, the industry is now recognising that exceptional guest journeys are only possible when equal attention is paid to the employee...
You need certain skills to successfully lead a team and become a respected manager in any field. Being inspirational, having excellent technical knowledge, and being someone who could ‘get things done’ used to be prerequisites, but now...
Lots of data is pointing to 2025 as a year for hotel occupancy ‘normalization’ which is the polite way of saying ‘plateau’, ‘stagnation’ or even a modest decline. Hence, in a mostly zero-sum occupancy world, it’s all about growing...
Through numerous conversations with hotel tech executives, brand C-suites and owners over the course of 2024, when asked about what to prioritize on the technology front for 2025, the most common answer is simply, “Data.”
Earlier this year, Hilton leaders gathered at the 75th International Aeronautical Congress in Milan, Italy, to talk about the future of hospitality in space, including how to make accommodations comfortable, how to make food fresh and...
Even if a Netherlands government plan to reduce flying at Schiphol Airport violates an Open Skies deal, taking retaliatory action could be challenging.
The coastal property will feature direct access to the beach via a private gate leading to a coastal path, a cove with fishermen's huts and a local restaurant.
Scotland's government plans to empower local councils to tax cruise ships as a way to raise money for port towns and encourage the lines to build zero-emission ships.
Now, itineraries with rail components have been expanded, focusing on other destinations across Europe, with some spending time in Istanbul, the Balkans, and even Greece.
Barcelona is no longer allowing ships to dock at its central cruise terminal, but advisors don't expect it will have a major impact on the visitor experience.
The city, known for its frequent celebrations and 'fika' social ritual, features various exhibits and sites, including the Nordiska Museet and beautiful gardens.
Citing a rise of videoconferencing, a drop in domestic business travel and a growing shift toward rail, the carrier plans to shift most of its Paris operations to Charles de Gaulle by summer 2026.
The groups will work together to develop Ireland tour itineraries for groups with an interest in the intersection of African American and Irish history and culture.
Phyllis Goldblatt says her friend and travel agent, Sharon Rockman, planned a "beautiful itinerary" for a trip with her husband -- and then worked hard to get them out.