Tweet This: @IDeaS_RevOpt received the Global Customer Support Certification from @hoteltechreport. IDeaS earned high scores across all key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and...
The most successful relationships are always based on communication and mutual understanding. At Shiji, we believe it is always important to look, listen, and learn一not only to your guests, but also to your partners, competitors, and the...
The word dramatic is a great word. When you use it to describe changes you make to improve customer service, it has a positive meaning. It sounds like you're making big changes for the better. However, if you shorten the word to drama,...
The doors of a completely new, modern and urban hotel on the Entrepothaven in Amsterdam East have been opened. With 246 rooms, a panoramic restaurant and a vibrant lobby and hotel lounge, the niu Fender is a serious flagship store for...
Puzzle Partner, the most trusted B2B travel and hospitality technology marketing firm announced today that it will continue as Agency of Record for IDS Next. As part of the renewal agreement, Puzzle Partner will drive growth for IDS Next...
Lindsay Nelson joined TripAdvisor in October 2018 in the new position of president of core experience - overseeing brand, consumer user experience and revenue-generating products and features - after four years at Vox Media. Q: Your role...
In a world of increasingly 'investor centric' ownership and 'franchised' hotels there is great potential to ensure consistency in client service, offering, customer experience and branding. As well as offering the opportunity to hotel...
voco® Oxford Spires re-branded today under IHG's newest upscale brand voco™, offering a modern, stylish and unstuffy hotel experience for guests. The 181- room refurbished hotel embodies the characteristics of voco™ with exclusive...
CWT, the B2B4E travel management platform, and its Energy, Resources and Marine (ERM) division, found through independent research that only 52% of C-suite and senior executives say their organizations have traveler health and safety...
When it comes to analyzing travel trends, Expedia® has a leg up. Being one of the world's largest online travel brands means being able to uncover themes across flights, hotel stays, searches and bookings, and even experiences - all in...
Trendsetting U.S. travelers are heading to the coasts of Portugal, the tranquility of Cherry Log (Georgia) and… right next door. Vrbo®, the go-to place for families and friends to book vacation homes, cabins and condos, unveiled these...
When it comes to customer satisfaction, many of the travel apps and websites created by legacy hotel, airline and rental car brands are lagging those of digital native online travel agencies (OTAs) and travel industry disruptors, such as...
Cvent, a market-leading meetings, events, and hospitality technology provider, released the latest Cvent Group Business Outlook, a 24-month forward-looking report highlighting United States group booking activity through the Cvent...
High-stake online travel agency competition used to merely revolve around how many tens of thousands of hotels, or homes and apartments each company added to its ranks during the previous quarter, and those milestones are still very much...
Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even...
One of Deutsche Hospitality's luxury brand hotels is about to receive a fresh new look as the Steigenberger Conti Hansa in Kiel embarks on an extensive programme of conversion and renovation works. These measures are scheduled to take...
Stockholm - ASSA ABLOY Global Solutions has announced the successful implementation of its advanced security access platforms at the Courtyard Bucharest Floreasca. A recently opened hotel located within the business area of Bucharest,...
Amsterdam - Today Oaky announced a strategic agreement with Radisson Hotel Group, one of the world's largest hotel groups for the roll-out of Oaky's upselling solution to more than 200 hotels in EMEA (Europe, Middle East and Africa) by...
Adventurous Journeys (AJ) Capital Partners announced today that it has acquired the Macdonald Rusacks Hotel in St Andrews, Scotland. The 70-key hotel will begin pre-construction design and architectural work in November 2019 and will...
Graduate Hotels, owned by Adventurous Journeys (AJ) Capital Partners,announced today that it has acquired the Macdonald Randolph Hotel in Oxford, England. This marks the second Graduate Hotelsproperty to launch outside of the United...
Kimpton Vividora Hotel will be the first hotel in Spain for the boutique luxury brand Kimpton Hotels & Restaurants, an IHG® brand. Located in the famous Gothic Quarter, with 156 beautifully appointed guest rooms and three distinct...
Imagine a world where there is no place for individuality. Everybody looks the same and has the same thoughts and beliefs. Scary, right? Fortunately, the cultural diversity of our world prevents this dreadful scenario becoming real and...
Today marks a big moment of tiny proportions as the Tiny Chef brings his culinary passion and affinity for kitchen design to Airbnb. For the first time ever, four travelers and fellow miniature food enthusiasts are able to get an...
Now available for viewing and download, the NextGuest Q4 2019 Whitepaper Edition: The Hotel Digital Marketer's Whitepaper, covers current trends and industry insights hoteliers should be paying attention to in order to have a strong...
Alexandria, VA - Travel managers widely collaborate with their corporate stakeholders, according to research out today from the Global Business Travel Association (GBTA), in partnership with BCD Travel. Most travel managers work together...
Stores and museums in Venice were mostly closed in the hardest-hit area around St. Mark's Square, but tourists donned high rubber boots or even hip waders to witness and photograph the spectacle.
The crypt beneath St. Mark's Basilica was inundated for only the second time in its history, with water entering through the windows and bypassing all defenses.
The offerings, which give agencies access to a greater number of price points than can be found in non-NDC channels, are currently available for five Iberia U.S. routes and just one British Airways pairing.
The Lufthansa Group will cut up to 800 jobs at Austrian Airlines and centralize its operations solely from its Vienna hub in an effort to trim $97 million in costs from the carrier by the end of 2021.
The carrier is moving forward with aggressive growth plans as it seeks to burnish its standing as a leading connector of international travelers between East and West.
From its decor and activities to its very diverse group of customers, everything about U River Cruises and its ship, the A, was decidedly nontraditional and slightly irreverent.