This playbook dives into the biggest challenges in hospitality training and offers a smart, scalable approach to equipping your staff with the knowledge and confidence they need to succeed.
At HITEC 2025 in Indianapolis, we caught up with Frank Wolfe, CEO of Hospitality Financial and Technology Professionals (HFTP), to reflect on a highly successful edition of the conference. With record-breaking numbers, exciting...
Marriott Bonvoy proudly announces the debut of its first all-inclusive resort in Los Cabos, Mexico’s Premier Pacific Destination, with the relaunch of Hacienda del Mar Los Cabos, an Autograph Collection All-Inclusive Resort. Operating...
The world economy continues to serve up dishes we would all prefer to send back. Marriott CEO Anthony Capuano told Skift recently that booking windows are now typically “sub-three weeks,” meaning under 21 days. This reflects the ongoing...
One tool that revenue managers and commercial strategists at larger hotels and chains have long relied on are stay restrictions. When operating on your own or with a small team, however, implementing these strategies can feel overly...
Hotel cart abandonment recovery isn’t just about recapturing lost revenue — it’s about creating moments of connection with your guests that ultimately bring them back to book direct with you.
At the HSMAI Commercial Strategy Conference on June 17, Stephanie Smith of Cogwheel tried to change mindsets about how backwards most hotel marketing budgets are created.
Healthy weekend performance in the last full week of June was offset by declines across weekdays, resulting in a flat week for U.S. hotels. Revenue per available room (RevPAR) was unchanged (-0.1%), the result of no movement in average...
Running an independent or boutique hotel means wearing many hats. You’re focused on delivering a memorable guest experience, but you’re also managing operations, marketing, and revenue with a lean team and limited resources. Unlike major...
When the phone’s ringing off the hook and bookings are pouring in, revenue management feels like a joy ride. But what happens when things don’t go as planned? Flash floods, runaway inflation, or a sudden shift in the weather…
At HITEC 2025 in Indianapolis, we sat down with Floor Bleeker, a well-known voice in hospitality technology, to explore the future of AI in the industry. The conversation quickly moved from generative AI to autonomous agents, robotics,...
Approximately five years ago, when my daughter was just two years old, we confirmed through allergist testing that she had multiple severe food allergies—cashews, pistachios, sesame seeds, peas, and lentils. While some of these would...
Hannah Ricketts stayed at The Connaught Hotel in London’s Mayfair and documented a comprehensive and candid review of her experience. Although she booked a standard room under a different name to avoid special treatment, she was...
The hotel industry is going through a thorough transformation, which requires a new approach from owner representatives. In this article we look at what these industry changes mean for next-generation representation, how owner attitudes...
We had an amazing time at the 4th Hotel Revolution Summit, which concluded last week in Dubai — thank you to everyone who stopped by our booth! It was a pleasure to showcase our full suite of tailored hospitality solutions—from...
As fireworks light up the sky and music pulses from rooftop lounges to poolside decks, July 4th in the U.S. has evolved into far more than just a celebration of independence, it’s a celebration of experiences. And powering many of the...
The third edition of Sun, Sand and Ceilings analyses the representation of women in leadership roles across four key industry sectors. We compare the data to our 2013 and 2018 reports, as well as presenting the business case for...
What do hotel operations, outstanding guest experience, and long-term success as a hotel business have in common? None of these can be sustained without sound financial management. Understanding the key financial statements is the...
At HITEC 2025 in Indianapolis, we spoke with David Poprawka from Infor about the evolving role of AI in hospitality, not from a trend-driven perspective, but with a focus on long-term value, sustainability, and trust. Rather than chasing...
Hotel innovation is a people problem before it is a tech problem. Since HITEC, I’ve been reminiscing less about the tech I saw and more about the people I met. Yes, AI was everywhere, literally everywhere, predictive analytics, plenty of...