Wellness hotels demonstrated remarkable stability amid economic pressures in January-June 2025, according to RLA Global’s 2025 Mid-Year Wellness Real Estate Report, published in partnership with P&L benchmarking firm HotStats that...
During its third-quarter earnings call, Expedia Group detailed priorities for its OpenAI partnership and its plans for artificial intelligence (AI) moving forward.
The Dean, the Irish-born independent lifestyle hotel brand renowned for designing hotels with character, announces the upcoming launch of three new properties in global cultural destinations next year: Berlin, Munich and Miami.
I recently attended the Beyond Luxury Awards at the Fairmont La Hacienda Costa del Sol which we had sponsored, the event brought together luxury hoteliers from across Spain. Over good food and conversations, something struck me: there...
A new joint report by Skift and Mews, "Why Hotels and Their Investors Are Leaving Millions on the Table," challenges one of hospitality’s oldest assumptions: that success should be measured by rooms sold.
In this episode of Pillow Talk Sessions Podcast, Asli Kutlucan, CEO Europe at TFE Hotels, joins hosts Jessica Gillingham and Kristian Lupinski to unpack how TFE is reimagining the intersection of hospitality, residential living, and...
Each week, we step behind the scenes to uncover the real stories of entrepreneurs and industry leaders: their challenges, breakthroughs, and what truly drives them. This first series captures inspiring conversations with participants...
Corporate travel management: obsolete relic of the fax-machine era… or the industry’s best-kept secret weapon? It depends who you ask. Airlines may say, “We don’t need TMCs,” while TMCs respond, “Good luck with duty of care when your VP...
U.S. hoteliers are struggling to increase revenues in 2025, as rooms revenue (the largest source of revenue for hotels) increased by just 0.8% during the first half of the year, according to CBRE’s August 2025 edition of Hotel Horizons®....
McLean, VA - The Hospitality Sales & Marketing Association International (HSMAI) Foundation has released its fourth annual State of Talent Report, outlining the top trends impacting talent across hospitality’s commercial disciplines —...
Questions are commonplace in any hotel business. Who hasn’t been in a budget meeting or financial review when someone has asked if the food and beverage margins are competitive, or if the spa department should be generating more revenue,...
For generations, Goodnight Moon has been the story that signaled comfort - a final goodnight before tomorrow’s adventures begin. Today, Marriott Bonvoy’s Sheraton Hotels & Resorts reimagines that familiar ritual through the lens of...
As World Travel Market (WTM) 2025 draws to a close at Excel London, Trip.com Group showcased its global leadership by sharing insights and innovations shaping the future of travel. Across key sessions, the company led conversations from...
Following on from the joint report "Fashion and Cultural Tourism – Connecting Creators, Businesses, and Destinations" USI, in cooperation with UN Tourism, hosted a hybrid workshop (24 October) to strengthen ties between the fashion and...
The hospitality industry doesn’t need more buzzwords or metaverse-ready ideas. What matters is creating online experiences that put guests first and drive measurable results.
Think about all the things we say we want to do but do not have time for: follow-up calls to candidates, monthly wellness check-ins/stay interviews, individualized onboarding paths, coaching based on performance data.
Resorts around the world are rethinking guest experience beyond linens, scents, and check-in efficiency. One shift gaining momentum: turning everyday touchpoints into emotional keepsakes. Key cards, once a functional necessity, are now...
Artificial Intelligence (AI) has been significantly reshaping the hospitality industry over the past decade. From luxury hotels to fast food joints, AI tools are affecting how services are delivered and how operations are run, ultimately...