Tweet This: @IDeaS_RevOpt received the Global Customer Support Certification from @hoteltechreport. IDeaS earned high scores across all key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and...
From the rise in eco-friendly hotels to the search for authentic experiences, the world of travel has never been so 'woke'. In a series of articles looking at what's new and what's coming up on the horizon, I reveal what's happening in...
The most successful relationships are always based on communication and mutual understanding. At Shiji, we believe it is always important to look, listen, and learn一not only to your guests, but also to your partners, competitors, and the...
The word dramatic is a great word. When you use it to describe changes you make to improve customer service, it has a positive meaning. It sounds like you're making big changes for the better. However, if you shorten the word to drama,...
BOGOTÁ - Ongoing protests in Chile led to significant declines in the country's hotel occupancy during the final two weeks of October, according to an analysis by STR. The decreases, which became most noticeable the day after a...
Puzzle Partner, the most trusted B2B travel and hospitality technology marketing firm announced today that it will continue as Agency of Record for IDS Next. As part of the renewal agreement, Puzzle Partner will drive growth for IDS Next...
Lindsay Nelson joined TripAdvisor in October 2018 in the new position of president of core experience - overseeing brand, consumer user experience and revenue-generating products and features - after four years at Vox Media. Q: Your role...
Los Sueños Marriott Ocean & Golf Resort, located on Herradura Beach is pleased to announce the addition of 13 rooms with a private pool access. The Adults Only Room with private pool creates a combination of luxury and sustainability...
In a world of increasingly 'investor centric' ownership and 'franchised' hotels there is great potential to ensure consistency in client service, offering, customer experience and branding. As well as offering the opportunity to hotel...
CWT, the B2B4E travel management platform, and its Energy, Resources and Marine (ERM) division, found through independent research that only 52% of C-suite and senior executives say their organizations have traveler health and safety...
When it comes to analyzing travel trends, Expedia® has a leg up. Being one of the world's largest online travel brands means being able to uncover themes across flights, hotel stays, searches and bookings, and even experiences - all in...
Trendsetting U.S. travelers are heading to the coasts of Portugal, the tranquility of Cherry Log (Georgia) and… right next door. Vrbo®, the go-to place for families and friends to book vacation homes, cabins and condos, unveiled these...
When it comes to customer satisfaction, many of the travel apps and websites created by legacy hotel, airline and rental car brands are lagging those of digital native online travel agencies (OTAs) and travel industry disruptors, such as...
Cvent, a market-leading meetings, events, and hospitality technology provider, released the latest Cvent Group Business Outlook, a 24-month forward-looking report highlighting United States group booking activity through the Cvent...
High-stake online travel agency competition used to merely revolve around how many tens of thousands of hotels, or homes and apartments each company added to its ranks during the previous quarter, and those milestones are still very much...
Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even...
Stockholm - ASSA ABLOY Global Solutions has announced the successful implementation of its advanced security access platforms at the Courtyard Bucharest Floreasca. A recently opened hotel located within the business area of Bucharest,...
Amsterdam - Today Oaky announced a strategic agreement with Radisson Hotel Group, one of the world's largest hotel groups for the roll-out of Oaky's upselling solution to more than 200 hotels in EMEA (Europe, Middle East and Africa) by...
Imagine a world where there is no place for individuality. Everybody looks the same and has the same thoughts and beliefs. Scary, right? Fortunately, the cultural diversity of our world prevents this dreadful scenario becoming real and...
Today marks a big moment of tiny proportions as the Tiny Chef brings his culinary passion and affinity for kitchen design to Airbnb. For the first time ever, four travelers and fellow miniature food enthusiasts are able to get an...