Hospitality industry professionals from across Europe and beyond, representing 34 countries, came together in Palma, Mallorca, Spain this week to explore the industry's best practices and latest innovations at HITEC Europe. Hospitality...
It has been announced that Dubai's Department of Tourism & Commerce Marketing (Dubai Tourism) will once again be the destination partner for HITEC Dubai 2019 taking place on November 12-13. Building on last year's success, the Middle...
While the hotel sales environment has completely transformed, hotel sales training models seem to be stuck in the 1990's. When I meet hotel leaders at industry conferences it seems most recognize the profound changes such as the...
Hilton (NYSE: HLT) today officially announces the opening of Hilton Bogota Corferias, representing Hilton's 20th property in the country. As the first full-service hotel in the city's Fair & Convention District, the...
Everyone's talking about hotel technology and the hotels of tomorrow. We hear about smart rooms, the Internet of Things (IoT), ambient intelligence, voice search and assistance, personalization, and artificial intelligence (AI). They may...
Slightly unglamorously referred to as Book on Google (or slightly worse, BoG), this move allowed Google to keep the user within their product when booking their stay at a chosen hotel, locking them further into the Google ecosystem....
KANSAS CITY, MO -- MMGY Global today announced the acquisition of London-based Digital Spring (DS), a content, media and creative solutions agency for travel and tourism brands. As a strategic addition to MMGY Global's expansion, DS will...
51% of US travelers admit to retouching their vacation photos to make them more likable on social media - ahead of all the other countries surveyedUS travelers are also the least cynical with 52% thinking that people who share photos on...
The Board of Directors of NH Hotel Group, in response to a proposal from the Appointments, Remuneration and Corporate Governance Committee, has approved two new appointments to the governing body. Beatriz Puente, NH executive managing...
One of our Shepard Letter subscribers, who asked to remain anonymous, recently shared a story worth telling. To protect him from the backlash he's concerned about, we'll change his name to "protect the innocent," as the saying goes, just...
STAMFORD, Conn. -- Chief Executive magazine announced today that Arne M. Sorenson, the President and Chief Executive Officer of Marriott International, has been named 2019 Chief Executive of the Year by his peer CEOs."He's a global...
Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to enhance their platform to drive hotel revenue and profit and stay competitive in an ever-changing digital marketplace.The latest...
Latin Americans still plan to travel this year, even if only domestically to compensate for the socioeconomic turmoil across the Latin American region, a new study has revealed. El Turismo Nacional - La Tendencia Mas Fuerte en Los Paises...
Live chat customer satisfaction rates are over 80% for the past four years. (Statista)Based on 2018 data, Comm100 found that customer satisfaction rates, based on post-chat surveys, increased for the first time in three years to 83.1%, a...
Dubai, UAE -- The Arabian Hotel Investment Conference 2019 (AHIC), currently underway at the AHIC Village at the Al Hamra International Exhibition & Conference Centre in Ras Al Khaimah, opened with a 'Day of Disruption' and 'GRIF at...
Dubai, UAE - Earlier today at the Arabian Hotel Investment Conference 2019 (AHIC), currently underway at the AHIC Village at the Al Hamra International Exhibition & Conference Centre in Ras Al Khaimah, winners of the prestigious annual...
Nick Price, CIO at CitizenM, envisages a future where hotels can unbundle the packages of products and services they presently sell and allow each element to be booked individually via a universal booking engine. We're not there yet, but...
ORLANDO, Fla. - The Registry Collection program, the world's largest luxury vacation exchange program, has added 21 new resorts to its collection in the past year, bringing the total number of affiliated resorts to 243. Spanning five...
Online reviews left by strangers have become almost as trusted as personal recommendations. However, placing this much trust in reviews requires the user to be able to filter real reviews from fake ones. This sorting process can be...
Dubai, UAE - Delegates attending the 15thannual Arabian Hotel Investment Conference (AHIC), held under the patronage of His Highness Sheikh Saud bin Saqr Al Qasimi, UAE Supreme Council Member and Ruler of Ras Al Khaimah, are being...