The hospitality industry is facing an immediate and existential competitive threat unlike any seen since the rise of the OTAs. In the past, your website data was a marketing expense; today, it has become the primary fuel source for the...
Technology shouldn’t get in the way of hospitality. It should make it effortless. That’s the thinking behind the Mews Summer Release, fittingly named Smooth Operations. It’s designed to create more fluid, connected experiences for both...
As the countdown begins to Future Hospitality Summit - FHS World in Dubai later this month, we put the spotlight on Innovation & Technology, one of the content tracks at this year’s conference designed to explore the transformative...
Kempinski Grace Bay, a collection of luxury residences and beachfront villas on the world-renowned Grace Bay Beach, will break ground in mid-November, marking the arrival of Kempinski Hotels, Europe’s oldest and most storied luxury hotel...
In a world where hotels, restaurants, and tourism organisations face unprecedented complexity - from digital disruption to climate challenges - Professor Ioannis S. Pantelidis of Ulster University invites us to look beneath the surface....
As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today’s high-end travelers are not just seeking opulent environments — they...
In an era where digital check-ins and touchscreen menus dominate the guest experience, a surprising trend is quietly taking hold across the world’s most stylish hotels: the return of the pen.
I’m sure I’m not alone in feeling that the end of a great trip – whether for business or leisure – often sparks reflection. I think back on what stood out, while my mind drifts toward the next adventure: what I hope for, what I’d repeat,...
Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Arlo Hotels has adopted Canary’s guest management solutions to enhance service and streamline operations across its portfolio.
Antigua’s premier resort, Carlisle Bay, has launched a multimillion-dollar renovation project, with all phases expected to be completed by November 2027. A five-star resort and proud member of The Leading Hotels of the World, Carlisle...
Shiji, the global leader in hospitality technology, has announced the release of its Q3 2025 Guest Experience Benchmark, revealing continued growth in global guest satisfaction alongside evolving trends in how travelers’ rate and review...
Ahead of World Food Day, UN Tourism, TUI Care Foundation and the Centre for Resilience and Sustainable Development (CRSD) of the University of Cambridge, have launched Tourism Food for Good, a new global initiative to co-create...
Negotiation skills are among the most underappreciated abilities in the hospitality industry, yet it shapes everything from supplier agreements to guest experiences. Understanding the nuanced art of negotiation can turn the average deal...
A guest is about to check in. They’ve booked a city-view room for two nights, and your data knows they stayed six months ago and splurged on a spa treatment. Before they even arrive, your front desk gets a quiet nudge: “Offer the spa...
Every few months (and recently even more often), a new wave of headlines proclaims the “end of luxury.” Supposedly, the new generation doesn’t want to carry Vuitton monograms, buy Hermès, slip into Gucci loafers, or line up for Chanel...
Swire Hotels today unveils Upper House, a global brand uniting its acclaimed House Collective properties and signalling a bold phase of international growth. The move also includes the brand’s first branded residences project in Bangkok,...
A new addition to the guestroom experience brings together comfort, craftsmanship, and sustainability. The cotton velour slippers with breathable linen soles are designed for hotels and resorts seeking to enhance comfort while aligning...
As the leaves turn and summer’s bustle gives way to cooler days, October can feel like a lull for many hotel operators. But for properties that know how to mine the gold in data, this shoulder season can become one of the most profitable...
Travel has always been personal, but in 2026 it will move far beyond one-size-fits-all itineraries. In 2026, travelers will reject conventions and lean into passions that feel distinctive and truly their own. From adrenaline-fueled...
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today released the findings of its 2025 Foodservice Management Industry Impact Study: Balancing Operational Excellence with...
The atmosphere at last week’s IMEX America 2025 was electric! The pace of change in the meeting and hospitality industries is accelerating and forcing organizations to rethink how they sell, plan, and collaborate. The rapid rise of...
Here’s the core truth: sole reliance on internal historical data represents a fragile forecasting strategy in such a dynamic environment, which can hinder your profitability.
In this week’s episode of Hotel Moment, Sarah Stephens, Reservations Manager at The Broadmoor, joins Revinate CMO Karen Stephens with a recipe that’ll have your call center creating loyal, profitable guest relationships. And it all...
It also added to its Premium category with the new Premium Cuba trip, which takes travelers on a roundtrip tour from Havana, visiting Vinales, Cinefuegos and Trinidad along the way.
In an often light-hearted address the exec with Sandals' sales and marketing arm thanked travel advisors for "believing in us as an organization and trusting us as a brand."
The resort's Pro Shop and Fitness Centre suffered damage in the Oct. 31 blaze, but no one was hurt, and guestrooms, restaurants, pools and beach areas remain open.
The company said Cancun, a "go-to market" during the pandemic, has returned to "more regular seasonal patterns" -- although Hyatt cited tremendously strong demand heading into the holidays.
The 3,571-passenger Norwegian Aqua will debut in April 2025 with seven-day Caribbean sailings from Port Canaveral and a number of new onboard experiences.
I spoke with Juan Jose Cuevas, executive chef at San Juan's Condado Vanderbilt hotel, who is considered a leader in local sourcing and the farm-to-table movement on the island.
The seven-night Immersive Serenity package includes spa, movement and mindfulness activities and incorporates the island's sulphur springs and waterfalls.
Fort Mountain View and Fort Ocean View rooms have been added in the historical section of the Fort Young Hotel & Dive Resort, in the capital city of Roseau.
Sandals executive chairman Adam Stewart calls the transformed Jamaica resort "Sandals 2.0," fueled by the imagination and innovation of his late father, Butch.
Bonus commissions for booking the company's new Private & Bespoke Collections products and a contest to win a $5,000 Island Routes experience are being offered to agents.
When Four Seasons Resort Dominican Republic at Tropicalia opens in 2026, it will be only one milestone in what owner Adriana Cisneros envisions will take another 40 years to complete.
Officials in the Dominican Republic have announced the creation of a rail line that will connect Punta Cana with the capital city of Santo Domingo and other points in the country.