As with every year since 2011 (almost), I analyze the top headlines in hotel media to see what are the trends that get the most mentions and interest. It is a good way to see what interests the industry the most. Here is the analysis for...
Hotels looking to attract their audience will find Instagram an essential marketing tool. With its focus on visuals and storytelling, Instagram provides hotels with an opportunity to showcase their unique qualities, build brand loyalty,...
In hospitality, mornings set the tone for the day. Your team can walk out of a morning lineup ready to tackle the day’s challenges—or dragging their feet, unmotivated before their shift even starts. It’s up to leadership to turn those...
This week, I’m tackling the answers to 10 more of the 20 questions I answered last week. (Here’s a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Let’s go!
As we step into 2025, the global hospitality industry continues to thrive, fueled by an unprecedented resurgence in face-to-face connections and collaboration. After the disruption of recent years, the industry has bounced back stronger...
As we enter 2025, hospitality continues to follow the mantra that we live in a world governed by rules, or as we refer to them in the industry, standards. While these act as guidelines for hotel employees and provide them with an element...
Sometime along the lifetime of any hospitality project development or property refurbishment the potential role and scope of some sort of health, wellness or spa component is discussed.
As 2024 comes to a close, we’re excited to look back at the stories that resonated most with our readers on Hospitality Net this year. From thought-provoking opinion pieces to key industry insights, these articles captured the attention...
There’s a big difference between profitable hotels and those that struggle. Surprisingly, the difference isn’t related to location, quality, or service.
I recently came across this brand pyramid chart. While incomplete, I find it is pretty useful to compare the various hotels of multiple groups in their categories.
Hyatt Hotels Corporation (the “Company” or “Hyatt”) (NYSE: H) disclosed it has executed an exclusivity agreement with Playa Hotels & Resorts N.V. (“Playa”) (NASDAQ: PLYA) under which Playa has agreed to negotiate exclusively with Hyatt...
Let’s play 20 Questions. Luke Jamieson, a customer experience (CX) thought leader in Australia, asked me to answer 20 customer experience questions in a “lightning round” style for one of his projects. As I considered my answers, I...
The hospitality industry is undergoing a significant transformation due to advances in technology. Innovations in software, hardware, and digital solutions are revolutionizing guest experiences and streamlining operations for hotels,...
Hospitality thrives on human connections. While guest experiences are at the heart of business strategies, the industry is now recognising that exceptional guest journeys are only possible when equal attention is paid to the employee...
You need certain skills to successfully lead a team and become a respected manager in any field. Being inspirational, having excellent technical knowledge, and being someone who could ‘get things done’ used to be prerequisites, but now...
Lots of data is pointing to 2025 as a year for hotel occupancy ‘normalization’ which is the polite way of saying ‘plateau’, ‘stagnation’ or even a modest decline. Hence, in a mostly zero-sum occupancy world, it’s all about growing...
Through numerous conversations with hotel tech executives, brand C-suites and owners over the course of 2024, when asked about what to prioritize on the technology front for 2025, the most common answer is simply, “Data.”
Earlier this year, Hilton leaders gathered at the 75th International Aeronautical Congress in Milan, Italy, to talk about the future of hospitality in space, including how to make accommodations comfortable, how to make food fresh and...
U.S. hotel industry revenue per available room (RevPAR) rose a whopping 18.2% during the week ending 14 December 2024. This was the highest weekly RevPAR gain since February 2023 (excluding a recent week that was skewed by the...
With the globalisation of music, it has become ever easier for people around the world to discover and connect with different genres and artists. This has sparked tourists’ interest in visiting the places where their favourite music...
Kaplan and Haenlein (2010) noted that social media is collaborative, dynamic, and interactive online applications, platforms, and media, which allows the creation and exchange of user-generated content on social media platforms.
Destinations in the North such as Iceland, Finland, Norway have become more popular in the recent years. Instead of picking tropical each getaways, some tourists prefer to travel to cold places in the winter months. What is there to it...
Guests book through OTAs, direct websites, GDS platforms and even social media, depending on their needs. As such, a narrow focus risks missing potential customers who favor alternative channels.
Many of us rely on color to tell when pork is done, assuming white meat means safe meat. But color alone isn’t a reliable guide and often leads to dry or undercooked pork. Instead, temperature is the key to perfectly cooked pork...
It also added to its Premium category with the new Premium Cuba trip, which takes travelers on a roundtrip tour from Havana, visiting Vinales, Cinefuegos and Trinidad along the way.
In an often light-hearted address the exec with Sandals' sales and marketing arm thanked travel advisors for "believing in us as an organization and trusting us as a brand."
The resort's Pro Shop and Fitness Centre suffered damage in the Oct. 31 blaze, but no one was hurt, and guestrooms, restaurants, pools and beach areas remain open.
The company said Cancun, a "go-to market" during the pandemic, has returned to "more regular seasonal patterns" -- although Hyatt cited tremendously strong demand heading into the holidays.
The 3,571-passenger Norwegian Aqua will debut in April 2025 with seven-day Caribbean sailings from Port Canaveral and a number of new onboard experiences.
I spoke with Juan Jose Cuevas, executive chef at San Juan's Condado Vanderbilt hotel, who is considered a leader in local sourcing and the farm-to-table movement on the island.
The seven-night Immersive Serenity package includes spa, movement and mindfulness activities and incorporates the island's sulphur springs and waterfalls.
Fort Mountain View and Fort Ocean View rooms have been added in the historical section of the Fort Young Hotel & Dive Resort, in the capital city of Roseau.
Sandals executive chairman Adam Stewart calls the transformed Jamaica resort "Sandals 2.0," fueled by the imagination and innovation of his late father, Butch.
Bonus commissions for booking the company's new Private & Bespoke Collections products and a contest to win a $5,000 Island Routes experience are being offered to agents.
When Four Seasons Resort Dominican Republic at Tropicalia opens in 2026, it will be only one milestone in what owner Adriana Cisneros envisions will take another 40 years to complete.
Officials in the Dominican Republic have announced the creation of a rail line that will connect Punta Cana with the capital city of Santo Domingo and other points in the country.