Whitney Spratt, General Manager of the Hotels Division at Tripleseat, sat down with us at HITEC 2025 to share how technology can unlock growth, improve guest experiences, and preserve the soul of hospitality.
If you’re in hotel media and communications—part storyteller, part strategist, part brand builder—you likely thrive when 1000 things come at you at once. The work spans digital campaigns, brand storytelling, content creation, social...
Since Cogwheel first participated in the pitch at E20X in 2022, the Cogwheel team has made it a tradition to follow the promising startups showcased each year. E20X (Entrepreneur 20X), hosted during HITEC, is known for spotlighting the...
IDS Next, a global leader in hospitality technology, has collaborated with Salesforce, the world’s #1 AI CRM, to transform customer support by deploying Agentforce, Salesforce’s autonomous AI agent. With this integration, IDS Next...
Riyadh, Saudi Arabia — Global enterprise hospitality technology leader IDS Next has successfully crossed the 50+ hotel installations milestone across the Kingdom of Saudi Arabia for its enterprise hospitality technology solutions.
Last week’s cart abandonment recovery playbook outlined strategies that you could deploy at your properties. But as any hotelier will tell you, there’s a difference between theory and reality — especially when you’re trying to hit your...
Independent hoteliers are bombarded daily with technology vendors pitching miracle solutions. Everywhere you turn, there’s another acronym, another platform, another promise to "transform" your property—if only you buy their product first.
Tim Hansen, Vice President of Sales – Hotels & Resorts at Agilysys, joined us at HITEC 2025 to talk about the company’s impressive growth, the evolution of tech stacks in hospitality, and the delicate balance between automation and human...
When you dream about your next big adventure, what transforms that daydream into action? What takes you from “That would be amazing, someday” to “Let’s book it now”? Maybe it’s a stunning photo on social media that sparks your...
At HITEC 2025 in Indianapolis, we sat down with Ryan King, Senior Vice President for the Americas at Shiji Group, to unpack how hotels can measure, interpret, and act on guest experience data. Ryan explained why reputation now depends as...
Recently I was reading some McKinsey and Google studies about “the effectiveness of marketing” and CMO/CEO issues. It’s a recurring boardroom drama: CMOs defending budgets while CFOs quietly (or not-so-quietly) ask for cuts. And it’s...
Let’s be honest, a lot of hotel marketing sounds the same these days: “Luxury rooms”, “Friendly staff”, “Perfect location”, “Nestled”. Yawn! In the modern world, where copy-and-paste templates and AI-generated copy are everywhere, it’s...
The guest review score is a critical KPI for accommodation providers, influencing everything from OTA visibility to guest trust. So when Booking.com announced a major update to how these scores are calculated, the hospitality industry...
onefinestay, the leading luxury private rental brand, has built its first online portal creating a seamless new process for the 30,000 global travel advisors it works with. The Partner Portal gives advisors exclusive access to search,...
Minor Hotels, a leading global hotel owner and operator with more than 560 properties across 57 countries, announces the strategic expansion of its brand portfolio with the addition of four new hotel brands, including the group’s first...
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is proud to celebrate the first anniversary of the Preferred NextGen Leadership Council (PNLC), a forward-thinking initiative offering insights into the future of...
Hotel technology can get complicated. If I had to explain why this is to a kid or a golden retriever, I would say it’s because we used the best tools at our disposal at the time, stitching things together as best we could over years or...
For a long time, accommodation, which evolved into hospitality, was a key component of the travel chain. It was an essential link, certainly, but it came at the end of the transportation chain and served as the starting point for the...
IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has announced a new partnership with Elaf Group, a leading hotel group in Saudi Arabia, for the implementation of IDeaS’ G3...
Today’s challenging capital environment has created an unexpected opportunity: a surge in land offerings for ground-up hotel and resort development. While sellers may face financial pressures that drive these offerings, buyers confront...
Every workplace has an official emotional policy and an underground emotional reality. What if the emotions you’re not allowed to have at work are the ones actually making the decisions?
In today’s digital world, your potential guests are just a click away, but so is every other hotel. With travelers being bombarded by distractions across the web, your hotel display ads need more than just beautiful photos and a catchy...
Helix Hospitality, a Chicago-based hotel investment and management company, is proud to announce the acquisition of Element by Westin - Bentonville, located at 3401 Medlin Lane in Bentonville, Arkansas. The acquisition continues their...
It also added to its Premium category with the new Premium Cuba trip, which takes travelers on a roundtrip tour from Havana, visiting Vinales, Cinefuegos and Trinidad along the way.
In an often light-hearted address the exec with Sandals' sales and marketing arm thanked travel advisors for "believing in us as an organization and trusting us as a brand."
The resort's Pro Shop and Fitness Centre suffered damage in the Oct. 31 blaze, but no one was hurt, and guestrooms, restaurants, pools and beach areas remain open.
The company said Cancun, a "go-to market" during the pandemic, has returned to "more regular seasonal patterns" -- although Hyatt cited tremendously strong demand heading into the holidays.
The 3,571-passenger Norwegian Aqua will debut in April 2025 with seven-day Caribbean sailings from Port Canaveral and a number of new onboard experiences.
I spoke with Juan Jose Cuevas, executive chef at San Juan's Condado Vanderbilt hotel, who is considered a leader in local sourcing and the farm-to-table movement on the island.
The seven-night Immersive Serenity package includes spa, movement and mindfulness activities and incorporates the island's sulphur springs and waterfalls.
Fort Mountain View and Fort Ocean View rooms have been added in the historical section of the Fort Young Hotel & Dive Resort, in the capital city of Roseau.
Sandals executive chairman Adam Stewart calls the transformed Jamaica resort "Sandals 2.0," fueled by the imagination and innovation of his late father, Butch.
Bonus commissions for booking the company's new Private & Bespoke Collections products and a contest to win a $5,000 Island Routes experience are being offered to agents.
When Four Seasons Resort Dominican Republic at Tropicalia opens in 2026, it will be only one milestone in what owner Adriana Cisneros envisions will take another 40 years to complete.
Officials in the Dominican Republic have announced the creation of a rail line that will connect Punta Cana with the capital city of Santo Domingo and other points in the country.