Tweet This: @IDeaS_RevOpt received the Global Customer Support Certification from @hoteltechreport. IDeaS earned high scores across all key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and...
The most successful relationships are always based on communication and mutual understanding. At Shiji, we believe it is always important to look, listen, and learn一not only to your guests, but also to your partners, competitors, and the...
The word dramatic is a great word. When you use it to describe changes you make to improve customer service, it has a positive meaning. It sounds like you're making big changes for the better. However, if you shorten the word to drama,...
Puzzle Partner, the most trusted B2B travel and hospitality technology marketing firm announced today that it will continue as Agency of Record for IDS Next. As part of the renewal agreement, Puzzle Partner will drive growth for IDS Next...
Lindsay Nelson joined TripAdvisor in October 2018 in the new position of president of core experience - overseeing brand, consumer user experience and revenue-generating products and features - after four years at Vox Media. Q: Your role...
In a world of increasingly 'investor centric' ownership and 'franchised' hotels there is great potential to ensure consistency in client service, offering, customer experience and branding. As well as offering the opportunity to hotel...
CWT, the B2B4E travel management platform, and its Energy, Resources and Marine (ERM) division, found through independent research that only 52% of C-suite and senior executives say their organizations have traveler health and safety...
When it comes to analyzing travel trends, Expedia® has a leg up. Being one of the world's largest online travel brands means being able to uncover themes across flights, hotel stays, searches and bookings, and even experiences - all in...
Trendsetting U.S. travelers are heading to the coasts of Portugal, the tranquility of Cherry Log (Georgia) and… right next door. Vrbo®, the go-to place for families and friends to book vacation homes, cabins and condos, unveiled these...
The newly-formed Serenade Caribbean Hotels has announced the launch of its flagship hotel with the new five-star Serenade Punta Cana Beach & Spa Resort, a 603-room all-inclusive property scheduled to open in June 2020 in the pristine...
When it comes to customer satisfaction, many of the travel apps and websites created by legacy hotel, airline and rental car brands are lagging those of digital native online travel agencies (OTAs) and travel industry disruptors, such as...
Cvent, a market-leading meetings, events, and hospitality technology provider, released the latest Cvent Group Business Outlook, a 24-month forward-looking report highlighting United States group booking activity through the Cvent...
High-stake online travel agency competition used to merely revolve around how many tens of thousands of hotels, or homes and apartments each company added to its ranks during the previous quarter, and those milestones are still very much...
Hotel loyalty programs can be so much more than points and an occasional free room to VIPs. But even that requires forethought. To start, you have to think about the loyalty ecosystem from an architectural standpoint before you even...
Stockholm - ASSA ABLOY Global Solutions has announced the successful implementation of its advanced security access platforms at the Courtyard Bucharest Floreasca. A recently opened hotel located within the business area of Bucharest,...
Amsterdam - Today Oaky announced a strategic agreement with Radisson Hotel Group, one of the world's largest hotel groups for the roll-out of Oaky's upselling solution to more than 200 hotels in EMEA (Europe, Middle East and Africa) by...
Imagine a world where there is no place for individuality. Everybody looks the same and has the same thoughts and beliefs. Scary, right? Fortunately, the cultural diversity of our world prevents this dreadful scenario becoming real and...
Today marks a big moment of tiny proportions as the Tiny Chef brings his culinary passion and affinity for kitchen design to Airbnb. For the first time ever, four travelers and fellow miniature food enthusiasts are able to get an...
Now available for viewing and download, the NextGuest Q4 2019 Whitepaper Edition: The Hotel Digital Marketer's Whitepaper, covers current trends and industry insights hoteliers should be paying attention to in order to have a strong...
Khan has been welcoming hotel guests as a concierge at the 550-room Capital Hilton for more than 20 years. He has served as President of Les Clefs d'Or, USA, twice, and has been on the Board of Directors for 22 years. Khan has seen...
A recent cruise of the Baltics on the Regent Seven Seas Explorer with my wife was an eye-opener. As a hotelier, in particular with luxury properties, I have accrued a high standard for service excellence garnered from hundreds of stays...
I was in New York City (NYC) over the Veterans Day weekend for the HX: The Hotel Experience 2019, one of the most important trade shows in the lodging industry. Similar to last year's trade show, the HX 2019 also entailed four...
But with all the 3rd party gizmos and gadgets available to hoteliers, that sacred homepage experience is getting cluttered. It can be tempting to try to mention every benefit, feature or promotion the hotel has to offer, but doing so can...
InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world's most iconic hotels and brands, has been selected by ME by Melia to implement its full...
Myrtle Beach, SC - Fuel, the premier provider of hotel marketing software and digital agency services for the hospitality sector, has announced the launch of a powerful new feature set that has been integrated into its AI-powered...
The resort is notable many reasons: It's within walking distance of the capital of George Town; its location as the first property on the east end of Seven Mile Beach on a private, protected cove makes it popular with families with...
The $150 million development marks the introduction of Margaritaville to the Dominican Republic. The resort will be the second Karisma property in the DR.
The recent addition of the 750-room hotel to the region's resort landscape could very well give Americans, and other vacationers, reason to head to La Romana.
Our regularly updated map reveals which hotels and major attractions are open and which are closed on Grand Bahama and the Abacos Islands, which took direct hits by Hurricane Dorian.
The Trump administration's decision to ban commercial flights from the U.S. to Cuban destinations other than Havana could cause complications. However, charter flights are still an option.
"Half Moon is celebrating its 65th anniversary this year, and we're capping off our five-year master plan that has included renovations, room and facility expansions, new culinary offerings, upgrades and the refreshening of the entire...