Advocacy is the new employee loyalty (Mar 27, 2024 15:54)
The average job tenure has dropped nearly 11% in the last decade.  Perceptions abo...

Training tips: How to deal with an angry customer (Mar 25, 2024 20:56)
As economic uncertainty and other disruptions hit frontline industries, the increase in...

How to spot toxic leadership—and what to do about it (Mar 19, 2024 20:25)
Do you remember your schoolyard bully?  Their impact can be hard to forget: bullie...

3 ways rue21 harnesses loyalty with its ‘internal customers’ (aka associates) (Mar 18, 2024 13:36)
Doing right by customers is everything at rue21—and this customer-obsessed nature start...

How to reach every single employee with your communications (Mar 13, 2024 19:43)
Follow these 5 tips to ensure that no worker gets left out of the loop in your frontlin...

7 common frontline employee feedback mistakes (Mar 12, 2024 20:53)
There’s a right way to collect feedback, and there’s a wrong way. Here are 7 employee f...

4 reasons to invest in DEIB in the workplace beyond ‘business case’ (Mar 7, 2024 21:20)
Does your company’s commitment to fostering diversity, equity, inclusion and belonging ...

How to learn from the star performers (no matter how big your frontline is!) (Mar 7, 2024 18:54)
Our 4-step plan for capturing great ideas and best practices from your star performers—...

Supply chain agility: What it is and why you need it (Mar 1, 2024 18:20)
Supply chain agility is an organization's ability to respond to shifts in consumer dema...

6 ways to identify top performers (without visiting every location) (Mar 1, 2024 14:01)
How do you pick out top performers when you have thousands of employees? Workforce anal...

Why employee recognition is important on the frontline (Feb 28, 2024 20:28)
Employee recognition drives critical business outcomes on the frontline. A breakdown of...

Lessons in successful (and sustainable) change management (Feb 27, 2024 20:38)
How do you get 30K associates to do the same thing? We sat down with Giant Eagle to lea...

Trust in L&D makes learning a business priority—even with reduced budgets (Feb 27, 2024 14:36)
Workplace futurist Dr. Keith Keating shares skills to develop and recommendations for b...

A guide to retail task management (Feb 26, 2024 16:27)
As the industry evolves, retailers need to re-think their approach to task management. ...

We asked 300 retail managers about return fraud. Here’s what we learned.  (Feb 23, 2024 16:40)
We asked retail managers about the instances of retail fraud they're experience, how pr...

Creating a culture of belonging in frontline organizations (Feb 16, 2024 20:24)
Frontline leaders share their insights and stories on fostering a culture of belonging ...

The ROI of frontline employee feedback (Feb 16, 2024 01:31)
Are you listening to employee feedback from your frontline workforce? Or are you leavin...

A brief guide to internal communication tools (Feb 8, 2024 20:43)
This guide to internal communication tools will help you audit your existing tech stack...

How pharmaceutical brand Merck balances push and pull learning (Feb 8, 2024 17:12)
To learn about using push and pull learning to navigate competing workplace priorities,...

Acting on employee feedback at scale (Feb 8, 2024 02:05)
5 ways to put all that valuable employee feedback to good use, even when your workforce...

6 types of employee feedback every frontline organization should collect (Feb 2, 2024 19:07)
Feeling overwhelmed at the thought of employee feedback? We'll make it simple.

Four Seasons Hotel Riyadh partners with Axonify (Feb 2, 2024 14:27)
Axonify has partnered with Four Seasons Hotel Riyadh to deliver personalized learning a...

Collecting employee feedback: 4 tried-and-true methods (Feb 2, 2024 01:51)
Not sure what channel is best for collecting employee feedback among your frontline tea...

What retail workers want: Employee engagement secrets from a retail staffing expert (Jan 26, 2024 19:24)
To retain and engage associates, retailers need to ask the question: what do retail wor...

Why the traditional communication cascade is costing you (Jan 24, 2024 20:57)
The traditional communication cascade doesn’t give frontline workers the support and em...

6 expert tips on preparing your people for anything (Jan 22, 2024 16:55)
Every frontline leader wants a team that knows how to deal with the unexpected, stay...

Dispatches from NRF 2024: 5 takeaways from Retail’s Big Show (Jan 19, 2024 19:24)
From AI as a sidekick to "sustainable change," here are the top talktracks we overheard...

4 surefire tips for effective pre-shift team huddles (Jan 16, 2024 18:42)
Looking to get more out of your pre-shift team huddles? Here are some tried-and-true ti...

4 ways to prioritize warehouse productivity with distribution and logistics workers (Jan 12, 2024 18:43)
How to enable your distribution and logistics staff to stay on track, delivering the pr...

A brief guide to upward feedback (and why frontline organizations struggle to get it) (Jan 12, 2024 18:42)
What upward feedback is, and the hurdles frontline organizations face when trying to ca...

5 reasons to add Axonify to your NRF 2024 must-visit list (Jan 12, 2024 14:33)
5 reasons you’ll want to fit Axonify into your schedule at Retail’s Big Show this year.

Why a strong frontline employee community is good for business (Jan 8, 2024 15:31)
Building employee community among your frontline staff can mean major business outcomes...

How to build the perfect employee rewards program (Jan 5, 2024 18:44)
How to build a comprehensive employee rewards program that inspires frontline employee ...

Q&A: Building psychological safety with your frontline workforce (Jan 3, 2024 16:12)
We sat down with Stanford University instructor Laura Delizonna to talk about psycholog...

Counting down our top 10 blogs of 2023 (Dec 20, 2023 19:07)
We're closing out the year by counting down our most-loved blogs of 2023.

What is a pre-shift team huddle? (+ 5 reasons your frontline needs them) (Dec 19, 2023 20:40)
Looking to drive operational consistency? Help communication flow? Keep CX top of mind?...

6 TED Talks every frontline leader needs to see (Dec 15, 2023 14:28)
Great leaders are always learning, which is why we love TED talks! Here are 6 talks tha...

What the former CEO of Foot Locker told us about investing in the frontline (Dec 14, 2023 16:00)
When Foot Locker, a retail pioneer and industry success story, wanted to move away from...

How Jumeirah Hotels & Resorts associates create moments of delight that build lifelong loyalty (Dec 13, 2023 17:50)
Want guests to remember their stay at your hotel for its consistent and luxury-level se...

Understanding restaurant burnout and its impact on foodservice employees (Dec 1, 2023 15:14)
Post-pandemic fatigue and understaffing have led to serious employee burnout in the foo...

8 must-read frontline 2024 trend predictions (Nov 28, 2023 19:01)
Often, transformation will happen whether you want it to or not. That’s certainly...

Employee red flags: 6 workforce metrics to watch (Nov 24, 2023 20:57)
Here are 6 employee red flags that every frontline organization should look out for.

Inside Cardinal Health’s award-winning blended approach to customer service training (Nov 22, 2023 14:24)
In healthcare, repeat business isn’t the number-one goal in the same way it is in...

5 ways to prioritize guest experience in challenging times (Nov 14, 2023 19:36)
The secret to weathering the perfect storm facing the foodservice industry? Enabling yo...

What a compliance program launch looks like through the eyes of an enabled grocery associate (Nov 14, 2023 16:38)
When products or programs deploy, associate preparedness can make or break the launch. ...

Using effective communication for operational consistency and memorable guest experiences in hospitality (Nov 9, 2023 19:51)
Communication is one of the three core pillars of frontline enablement. Unfortunately, ...

We asked 500 U.K. managers about the state of their operations. Here’s what we learned. (Nov 8, 2023 19:48)
To learn more about the state of operations in retail and hospitality, we went right to...

A brief(ish) guide to the pillars of frontline enablement (Nov 7, 2023 18:41)
We’re all-in on supporting frontline workers, but what does it look like on a day...

How AI is changing the workplace (and can make jobs more human) (Nov 3, 2023 15:34)
AI is more than another passing trend—it’s on track to influence the way all of...

We asked 500 frontline managers about the state of their operations. Here’s what we learned.  (Nov 1, 2023 13:23)
We polled U.S. frontline managers in retail, hospitality and foodservice about the bigg...

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