Hello, Rachel. Which version of the GoPro App do you have on your phone? Do the camera and the phone pair successfully? Are you able to preview your media through the app? Are you able to view your media using other devices, say a computer?
Sorry to hear about what happened, Chad. There should be an invoice on one every order. We'd be glad to check with Support. Is there a case number or an order number that we can use as a reference? Thanks!
Hi Crhistian! Please make sure that a recommended SD card is used for your camera. You can get the full list here: bit.ly/30wljjM There are also some troubleshooting suggestions here that will help: bit.ly/37jDGcU
Sorry to hear about the trouble, Mike. We'd like to gather details regarding the issue that you are observing so we can help. When you get the chance, please connect with our Support team at bit.ly/3heZL0W .
Hello! Be sure to update to the latest version of the GoPro App. It is now up on Google PlayStore or the App Store. Live stream option to Twitch should be available in the app as described at bit.ly/2XRfEmk .
Hello, Rich. It would be best to get in touch with our Support team so they can look into the most recent status of your order. To connect with them, visit bit.ly/2AcnePL . Once there, select "Contact Us" and proceed with either chat or...
Hello, Jason. You may visit our GoPro Tips channel on YouTube. For starters, check out bit.ly/2MRFJvf . There are other MAX videos on the channel, each featuring a tip for you. Reframing an original file creates a new file.
Sorry to hear about that, Chris. If you contact our Support team, they will be able to check into the most recent status of your order. To connect with them, visit bit.ly/2XQjMDj . Once there, select "Contact Us" and proceed with either...
It will depend on the resolution settings used. For expected runtimes, you can check the article at bit.ly/2Yp3Pmw . The camera can continue with recording/live streaming though, while connected to an external power source.
Hello, Keith. Per terms and conditions, the Trade Up program "cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases." See bit.ly/2AokGxP .
Hello, Drew. We'd like to gather details about the issue that you are observing with the Karma drone. This way, we will be able to help you best. To proceed, visit bit.ly/30sacIv . Once there, select "Contact Us" and proceed with either...
Hello, Naomi. It would be best to contact our Support team so they can walk you through troubleshooting steps. To connect with them, visit bit.ly/2MJRNyN . Once there, select "Contact Us" and proceed with either chat or a callback request.
Hello, Jake. By your question do you mean whether you get a single recording for a non-stop session? Or chaptered files as described here bit.ly/2UrrZMf ?
Hello, James. This is not a bug. There is a shipping restriction that is implemented with shipping batteries. They cannot be shipped unless with a device that would use them like the camera.
Hello, Muhammad. We'd like to gather details regarding your Karma pairing issue so we can help you best. To proceed, please connect with our Support team at bit.ly/3h6e4ox . Thanks!
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Hi Susan, not a problem. When you go to the software download page for the camera on our website here: canon.co.uk/support/consum… , scroll down to Digital Photo Professional and click the 'Check for available downloads' button....
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Hi Billy, we've heard back from the team and they've told us that XPS drivers are not available for our printer models that were launched after late 2018, so there's not one available for your printer we're afraid.
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