On mobile devices, the game boasts impressive graphics and excellent performance. However, you'll need a relatively powerful phone to be able to run it well. In my Pixel 4a, the game would lag and crash frequently, and my phone was very hot. It's also very difficult to keep track of all the action on such a small screen especially when you want to target special abilities. It is possible to alleviate this by playing on tablets with a controller . However, it's also possible to use an PC.
The PC version is still not enough, however. The game appears to be the mobile version on large screens due to its low resolution to its indistinct textures. The animations for non-player characters are laughable, particularly in the way they run. The visual issues pale in comparison to the gameplay issues. Pathfinding is a mess Rewards don't always load correctly; and, perhaps most of all, your attack button can sometimes cease to function and nothing else than rebooting the game will solve the issue. You can imagine how much fun it is when you're in the middle of an intense dungeon run.
However, the sound is up to standard Diablo quality with some pleasant atmospheric background music and good voice acting.
I don't hate Diablo Immortal. I can imagine that some players might. It's an insignificant title within a long and storied series and the F2P mechanics are just as intrusive as they appear. But if (and this is an enormous "if") you are able to be able to get past this, there's a solid game under the surface with a great gameplay experience and a wide range of exciting games to try.
If you've had no experience with the Diablo series before, this may be not the best place to begin. I'd suggest Diablo III instead, which you can try for free on PC. For Diablo gamers, Immortal is at least worth checking out, but you should be aware that the game requires a significant amount of your time or, better yet, a lot of your money.
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