Rheem is a piece of crap

/u/Haunting-Word-647 — Wed, 29 Oct 2025 17:03:21 +0000

Been dealing with errors, first Err 10, then Err 11. Since it's still under warranty, they ordered the parts, so now we have to wait for 5 business days to receive the parts, and we don't know that no other Errors will show up after we install the parts ourselves. The tech support advised us to watch some YouTube videos to install it. That means 5 days, or beyond, without hot water.

Before those errors, water just leaked because the mist sensor, well, got misted. We have to wait like 3 days to dry the sensor when water leaks, like 5 times already.

Now this

Steady drip from my laundry tub faucet. How easy is this to diy?

/u/Complete_Boss_9212 — Wed, 29 Oct 2025 17:00:11 +0000

I’ve had this steady drip coming from my laundry tub faucet for a while now and I figure I should get it taken care of since it’s costing quite a bit in wasted water. I tried shutting the main lever as far as it would go and it still leaks. I tried shutting the valve above the faucet (see pic 3) and it still leaks. I can’t go any further back because the next valve back also shuts off the water to my kitchen sink.

What do you think the problem might be? Is this a relatively easy beginner fix? I have mechanical aptitude from working in the trades and am prepared to give welding/soldering a try and plan to replace with copper if need be.

Thank you in advance for the help!

submitted by /u/Complete_Boss_9212
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Steady drip from my laundry tub faucet. How easy is this to diy?

/u/Complete_Boss_9212 — Wed, 29 Oct 2025 16:47:37 +0000

Thank you in advance for the help!

submitted by /u/Complete_Boss_9212
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Installing shutoff for exterior faucet, sharkbite or pex connector thing?

/u/OurAngryBadger — Wed, 29 Oct 2025 16:41:45 +0000

I have one exterior faucet that doesn't have a shutoff, I don't know how the previous owners never managed to have it freeze and burst here in the Northeast. It's a "frost free" faucet with the circle thing on the top idk what that means but it still should freeze and burst if it has fucking water in it right? Without a shutoff there's no way to drain the water out.

So the pipe inside the basement is pretty easy to get to, but it's copper and I don't want to solder, but I do have a PEX crimper.

Should I cut out a piece of the copper, put pex there with a shutoff and two of the pex-to-copper adapters, or should I just throw a sharkbite shutoff on it? Are the pex to copper adapters basically the same thing as a sharkbite though? We will be finishing the basement next year and sealing this pipe in so I want something that will last decently with no leaks.

Do I even need a shutoff or is this frost free faucet more badass than I think?

submitted by /u/OurAngryBadger
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Rinnai pressure spiking

/u/Kill_Repeat1204 — Wed, 29 Oct 2025 16:31:20 +0000

Hey all. I've been dealing with an issue with the RE180 series of Rinnai tankless water heaters. All of these are on 2 PSI gas systems with Norgas N5A regulators at the unit. Under a certain GPM load, you can watch the gas pressures start at 8" and spike up into the mid-20's. It wont happen at a very low or very high GPM.

Has anyone else had similar problems?

submitted by /u/Kill_Repeat1204
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Help.

/u/AddendumTechnical559 — Wed, 29 Oct 2025 16:29:23 +0000

What is this called ?

submitted by /u/AddendumTechnical559
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Is my toilet leaking?

/u/Bogusfloo — Wed, 29 Oct 2025 16:27:55 +0000

The house we moved into is making me question whether or not the toilet is leaking. The water level in the bowl will drop by about a 1/2” overnight. Usually not any more than a 1/2”. I left the “ring” on the bowl for visual reference. It’s a Swiss Madison toilet. There’s no visual signs of a leak in the ceiling directly below the toilet. Thanks in advance.

submitted by /u/Bogusfloo
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Toilet (new) always refilling ?

/u/xargsdev — Wed, 29 Oct 2025 16:21:29 +0000

Hi all,

I live in this new build (for a year now). There is this bathroom I don’t often use, but I realized there is constant “refilling noise”. It’s not as loud and when actually refilling, but it’s def there. This is what it looks like. What could be wrong ?

submitted by /u/xargsdev
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Faucet hot water not working well, cold is fine

/u/Road2Redemption129 — Wed, 29 Oct 2025 16:17:46 +0000

Hoping someone here might have an idea for me. I bought a brand new faucet 3 years ago and at some point the hot water stopped coming out as well, it’s more than a trickle but not a full stream. The cold water comes out fine.

We recently moved this faucet to a different bathroom and are still having the same issue where the hot water barely comes out.

I don’t think it’s an issue with the water line, because the two bathrooms it’s been in are on different lines, and the other faucets have had no issue. I don’t think it’s the aerator because it’s specific to the hot water. I feel like there must be a clog somewhere else in the faucet itself. Any ideas?

submitted by /u/Road2Redemption129
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Ideal Combi Boiler making strange bang noise! Recently serviced

/u/DigRoutine8358 — Wed, 29 Oct 2025 16:16:15 +0000

The noise is happening occasionally once or twice an hour or so. It has gotten more frequent last couple of days and started a week ago. Boiler is 2 years old and was serviced a month ago.

Noise seems to happen when it’s already on or about to turn on/off.

I won’t be able to have a gas engineer visit until next week, does anyone have an idea what this could Be?

Central Heating is running fine and so is the hot water.

submitted by /u/DigRoutine8358
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Dishwasher won’t drain

/u/Late-Prompt-7497 — Wed, 29 Oct 2025 16:06:44 +0000

I’ve done everything except find a clog in the p trap plumbing. This hose is routed weird as well. Wondering if that would be an issue. Any ideas? House is only 3 years old. Already replaced drain pump

submitted by /u/Late-Prompt-7497
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Options here?

/u/Outrageous-Arm-1408 — Wed, 29 Oct 2025 16:06:04 +0000

Have a 1969 house and found this degraded joint in an access point under the shower drain. What are my options? Can it be fixed without having to replace shower pan and tile?

submitted by /u/Outrageous-Arm-1408
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Is this normal if city was flushing sewer lines?

/u/asforus — Wed, 29 Oct 2025 16:03:33 +0000

All three of my toilets kind of exploded. Water is 6ft up the walls and all over the floors. Notice from the city would have been nice. I saw men working outside in the street and they said that they were flushing the sewer line. Bathrooms smell like sewer gas.

Is there anything wrong with my houses plumbing? My neighbor across the street said that this didn’t happen to them so I’m wondering if something with my plumbing is not correct? Should the city have provided notice that they were doing this or is the stealth sewer flush pretty standard regardless of risk to homeowners on the street? Next time I will plastic wrap over the toilet bowl or something haha.

submitted by /u/asforus
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Help with simple faucet and dumb person (me).

/u/flopjobbit — Wed, 29 Oct 2025 15:54:58 +0000

I bought a basic vanity from Lowe's. Synthetic marble sink. I have a 4 inch faucet assembly. This thing is leaking like crazy and i cannot figure out a solution.

https://imgur.com/a/l8xkLLl

I installed it correctly, following the directions to a T. Water is escaping the tailpiece through those holes on the sides of it near the top, and running over the thick rubber washer that is snugged up against the bottom of the ssink. No matter how snug i get it, it leaks. Back it off a smidge, it leaks. Yes the washer is tapered-side up.

What on earth am i doing wrong??

submitted by /u/flopjobbit
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Dishwasher drain hose keeps coming off disposal fitting

/u/Worth_Wrap9095 — Wed, 29 Oct 2025 15:49:26 +0000

What

submitted by /u/Worth_Wrap9095
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Going crazy trying to find a shower drain filter

/u/shutthefokup — Wed, 29 Oct 2025 15:41:54 +0000

Hi all, i write here hoping you guys can help me, i am looking for a replacement shower drain filter for my shower.

Sadly i have no info on the maker of the drain nor who installed it, tried 4 different places around my town in italy and nobody could help me, tried to look for things in internet but had no luck as i am a newbie who does not know what to look for.

The filter was a basket (i think to catch hair) that went submerged in the plastic piece inside the drain, then there was an hexagonal gasket around the perimeter which helped with sound (apartment unit).

If anybody could point me in the right direction i'd be extremely grateful.

Thank you in advance

EDIT: I'm dumb i did not upload pics:

https://preview.redd.it/zxo2j23vm2yf1.png?width=810&format=png&auto=webp&s=7d850cf1e2f99a0ef9932e3f6b3343e7b5cd4952

https://preview.redd.it/cbbhj33vm2yf1.jpg?width=1080&format=pjpg&auto=webp&s=723b5e6ae9a3991a9392f726f905f5195d0c22a4

https://preview.redd.it/fvh7e33vm2yf1.jpg?width=899&format=pjpg&auto=webp&s=504c9f6eb13193b50a2cd568e805878c8d4a3789

submitted by /u/shutthefokup
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I'm Stumped

/u/rabid_chikens — Wed, 29 Oct 2025 15:35:30 +0000

Hello! Recently my disposal decided it was time to give up the ghost. I have connected it all back together but for the life of me, I cannot get the screwed together connection at the back of the p-trap to stop leaking. Nothing fast, but water just slowly seeps out.

I have tried resetting the joint many times over the past several days. The new disposal has all the same plumbing as the old on in the exact same spots. We got new countertops over the summer and an under-mount sink so I had to redo most of the plumbing under there and had no issues then.

Thanks!!

submitted by /u/rabid_chikens
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Polybutylene pipes

/u/ktr0106 — Wed, 29 Oct 2025 15:32:53 +0000

I purchased a house with polybutylene pipes in 2020 and we have had several leaks since then. I see that there was a class action lawsuit for these pipes but that the time to get replacement paid for has since past. I am wondering if there may be a way for us to recoup some money from this somehow? It is so incredibly expensive but we continue to have constant leaks and are unsure how to move forward.

submitted by /u/ktr0106
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Is it easy to fix?

/u/Numerous_Flower8860 — Wed, 29 Oct 2025 15:27:18 +0000

This handle does not move properly anymore, you need too much power and its almost impossible when its wet, is there a way i can easily fix it?

submitted by /u/Numerous_Flower8860
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Replacement Discontinued

/u/Neat-Shock5195 — Wed, 29 Oct 2025 15:09:01 +0000

Hi all, Does anyone know of a source for discontinued American Standard parts? Toilet seat (5395.700) is no longer sold, and every specialist website says the same. Figured it’s a longshot, but we can’t find one, or even something else the same size to replace it. Thanks in advance!

submitted by /u/Neat-Shock5195
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Low water pressure, 2-wire pump wired on old 3-wire cable

/u/Important_Plankton32 — Wed, 29 Oct 2025 15:07:21 +0000

Hi everyone,

I'm trying to diagnose a low water pressure situation. My water runs fine for a bit, then slows to a trickle, and the pressure gauge drops to about 10 PSI. It eventually recovers if I turn the water off. I think the pressure switch and tank are good.

I found a 3-wire Franklin control box that had been completely bypassed. It's just being used as a junction box.

Here's the wiring: * At the Control Box: Power from the pressure switch is wired directly to the cable going to the well. * Hot 1 -> Red wire * Hot 2 -> Black wire * Ground -> White wire * At the Well Head (see photo): The cable from the house (Red, Black, White) connects directly to the pump's cable (Red, Black, White).

My Conclusion: It looks like someone replaced an old 3-wire pump with a new 2-wire pump. To avoid running new cable, they re-used the old 3-wire cable, using Red and Black for the two 240V hots and using the White wire as the ground.

My Question: Assuming this is a 2-wire pump, why would my pressure be failing like this? It's not a starting issue (no capacitor needed) and it's not tripping the breaker. It just can't keep up.

Does this sound like a worn-out pump, or a well that's running out of water?

Thanks. I'm attaching photos of the control box and the well head.

submitted by /u/Important_Plankton32
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Emergency

/u/Be1sboss — Wed, 29 Oct 2025 14:57:50 +0000

My family heirloom ring accidentally dropped down the sink, I went to open the P trap however I realized my sink doesn’t have a P trap or an S trap. Is there anyway to get it out on my own? Funds are tight right now so I can’t really afford a plumber

submitted by /u/Odd-Internet3466
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2 feet of sewer pvc holding standing water

/u/Kanski612 — Wed, 29 Oct 2025 14:57:20 +0000

Hello,

I’m looking to buy a house and I got a sewer scope done. About 34 feet from the rough-in where the camera was first inserted, the scope observed standing water in a 2 foot stretch of the pipe (34-36 feet) that appeared to completely submerge the camera.

This “belly” occurs about 4 feet from the city connection. Best guess puts this section of pipe in front of the house and underneath the community parking lot.

My question is how seriously I should take this issue. Demand they fix it? Does it really matter if they claim to not experience plumbing issues? Time bomb?

Thanks for your time.

submitted by /u/Kanski612
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Ice Maker Box Install Question

/u/Tak3Th3Cannoli — Wed, 29 Oct 2025 14:50:39 +0000

So I installed an EFIELD ice maker outlet box and used the threaded shank attached to a 1/2" Copper FIP with Teflon tape and dope. I now read that this could potentially leak because the threads are not compatible (tapered vs straight). Looking for advice. Should I rip it out and sweat 1/2 copper into the shank?

(Link to product used: https://www.amazon.com/dp/B08KGJS42T?ref=ppx\_yo2ov\_dt\_b\_fed\_asin\_title&th=1)

submitted by /u/Tak3Th3Cannoli
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Can I get hot water if boiler is not working?

/u/ic3chill34 — Wed, 29 Oct 2025 14:49:19 +0000

My gas boiler for heating and hot water is completely dead with no display.

Can I get hot water with this cylinder still? Recently moved into an old house and I don't have a clue.

I switched on at the power on the top right of the picture but it doesnt seem to be making a difference

submitted by /u/ic3chill34
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Drain leak

/u/Too_many_questions1 — Wed, 29 Oct 2025 14:44:53 +0000

Hi everyone,

A plumber installed our standing tub a year ago and we didn’t use it until last week. Our toddler used it 3 times and after the 3rd time we noticed the ceiling became wet right above the tub on the first floor. The previous plumber came and said he thinks it’s the drain of the tub that leaked but couldn’t explain why he thinks it’s the drain and not the plumbing. He’s searching for a new drain option now that would be more leak proof.

Any advice on standing tub drain kits that you know are high quality? The tub we had bought was very affordable so it’s possible the drain it came with is not high quality?

We are also hoping to find an option of a drain that’s not push to open because the toddler keeps hitting it with his leg accidentally and opening the drain.

Thank you in advance!

submitted by /u/Too_many_questions1
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Garbage Disposal sounds awful

/u/No_Opportunity_2561 — Wed, 29 Oct 2025 14:43:05 +0000

Problem is as it sounds. Disposal has recently sounded like it does in this video so I haven’t been running it. I checked down in the disposal but couldn’t find any issues. I have ZERO experience taking them apart or diagnosing issues so any suggestions are greatly appreciated!

submitted by /u/No_Opportunity_2561
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Any tips/suggestions to fix?

/u/RagedBybig — Wed, 29 Oct 2025 14:35:48 +0000

The last plumbing here was cracked and required a replace.

Since swapping i have been having draining issues and cant figure out why. Possible airflow issue?

The lines been snaked 2x with no change. The last picture is the backend of the pipewok showcasing the adjacent toilets plumbing (no issues) merging with the sink. Any tips/suggestions is appreciated.

submitted by /u/RagedBybig
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Boiler failure and complicated responsibility situation

/u/wait_in_lies_87 — Wed, 29 Oct 2025 14:32:31 +0000

We had a renovation with a new boiler fitted in Feb. The boiler (vaillant ecosure) now gives F22, it fills and holds for a few hours then conks out. Our contractor has checked under the floor for leaks and found a minor dripping pipe that he capped off. But the boiler is still failing. Vaillant is coming tomorrow to check this however I'm concerned, even if they replace the boiler, about whose responsibility the installation is. The contractor used someone (name DS) who works for a company but did the job privately. Nevertheless naming the company owner (name CL) as the installer on the gas cert along with that company name. That company is now absorbed by another operation and CL will not take any responsibility for the install since DS did it on the side. I have no contact with DS, and when I question his responsibility, the contractor is being defensive saying he has no control.

submitted by /u/wait_in_lies_87
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Crack at the base of toilet and inside it : superficial or time to replace?

/u/Saawcrate — Wed, 29 Oct 2025 14:25:31 +0000

Hello, this is the toilet at my parents’ house. Should I be worried about these crackings ? Is it just superficial or does it mean we should replace the toilet soon? I’ve heard cracked toilets can be risky.

submitted by /u/Saawcrate
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Had 18-month old Septic Tank inspected yesterday. How bad is this? Thank you.

/u/Montybears — Wed, 29 Oct 2025 14:20:20 +0000

https://preview.redd.it/7ceddpv282yf1.png?width=1512&format=png&auto=webp&s=2e63aafea0d26ed6deab25cc8eb943ae05ef8909

submitted by /u/Montybears
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F&E tank grime build up & clean out

/u/BowDawg — Wed, 29 Oct 2025 14:15:05 +0000

Cleaning out of the F&E tank wanted to share the results, extremely satisfying!

Definitely recommend a set of bungs and a drill pump for this, made the job 10x easier.

submitted by /u/BowDawg
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Green sludge in roof vent stack???

/u/Timeandtimeandagain — Wed, 29 Oct 2025 14:02:33 +0000

Hi, all.

I've posted a few times on this subreddit about a sour, vinegary smell in my house. I've done everything I can to try to identify it: had my AC cleaned, put enzyme cleaner down my drains, had my drains camera scoped. The weird thing is that it was never a sewer smell, but a smell that is more associated with organic material. This week, I had a smoke test done to see if I had any leaks that would cause gas to come into the house.

The smoke test showed no leaks, but it did show this from the roof stack vent. The tech described it as a consistency like relish, soft and wet. He said it coats the pipe for about 3 feet and then the rest of the pipe is clean. Unfortunately, the company I hired doesn't do repairs, they just detect, so I need to hire someone else to clean this out. They said they had never seen anything like this before.

Question for the group: what the hell? Any insight as to what could have caused this? Is this what I have been smelling? Will cleaning it stop the smell from entering my house? Any insight would be greatly appreciated.

submitted by /u/Timeandtimeandagain
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Mysterious drain smell

/u/ddschm — Wed, 29 Oct 2025 13:57:34 +0000

Looking for help/theories on why my shower drain will being to smell a couple minutes into a shower then go away.

This photo shows the old setup. Drain body reduces to 1.5" with a jog and drop into trap, with a dry vent. I thought maybe the trap was being siphoned due to the undersized pipe or turbulence due to the configuration between the shower and trap. Or perhaps soap scum was just building up and the hot water was washing it and that was the smell.

I just reworked everything to increase the basement ceiling height. Everything now runs in the joist cavities into the wall where it then ties into the 4" main. (sorry I don't have a photo of that) The shower in question now has a 2" drain, with a wye rolled up 45* for its dry vent. Drain runs over to the wall and down into a wye on the 4", drain has 1/4"/ft slope. I was sure this would fix the smell and thought it did. Plumbing rework was done on the weekend, we have showered multiple times since without smell. Well I just took a shower last night and got the smell again, it wasn't as bad but it was there.

I do still have a couple things left to run so there are openings to the system but no smell at these areas. Shower vent is still open, I haven't tied that back in yet but there is no smell coming from the vent. The shower in question is a 3 piece with glass doors, it is very clearly a smell originating from in the shower. Also ensuite (with shower) is a finished room, plumbing was completed from neighboring bathroom under construction and basement. House is on septic, if that makes a difference.

submitted by /u/ddschm
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How to use plunger? What am I doing wrong.

/u/Simple-Library-9477 — Wed, 29 Oct 2025 13:49:51 +0000

My toilet got clogged after flushing toilet paper. It won’t flush properly now and water just hangs when I flush. I’ve looked up multiple videos how to use plunger and tried many different ways and it still won’t fix it! Why is my plunger inverting (inside out) when I push down?

submitted by /u/Simple-Library-9477
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Slow basement leak

/u/Ok_Ask_1139 — Wed, 29 Oct 2025 13:40:02 +0000

What am I looking at here in terms of severity and urgency? Never has large amounts of standing water around it, usually just slightly damp, but clearly something is leaking out of it, seems to have escalated in the last 2+ months or I’m noticing it more and more, any help would be appreciated being that I am completely inexperienced in this field

submitted by /u/Ok_Ask_1139
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Replacing this with no local shut off valve

/u/Ecnarps — Wed, 29 Oct 2025 13:39:23 +0000

Hello,
I am replacing this with a Central Brass 0465 by my slop sink. Since there I no local shut-off valve (pipe comes right out of the wall) Do I shut off the water main AND the hot water heater outlet to drain the water from the system before starting? I just want to do a direct swap, but not sure how to handle the water heater part so I can make sure the lines have no water in them. Those valves are for the washer hose line only.

Thanks!

submitted by /u/Ecnarps
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Garbage disposal help

/u/kidcrush187 — Wed, 29 Oct 2025 13:25:23 +0000

I had a insinkerator quiet system pro 77. They don't seem to make them anymore. Could someone recommend a similar one that i wouldn't have to mess with the pipes. I was hoping to pull the old one out and put the new one in. I have a dishwasher if that's relevant

submitted by /u/kidcrush187
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Leak at back of washing machine

/u/Far_Inspector_6006 — Wed, 29 Oct 2025 13:07:13 +0000

Anyone know if this is the rubber seal failing kr i have done it up wrong?

submitted by /u/Far_Inspector_6006
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Goulds

/u/Ok-Victory-1960 — Wed, 29 Oct 2025 12:54:39 +0000

Can anybody tell what model Goulds this is just by looking at it or is it impossible?

submitted by /u/Ok-Victory-1960
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What is this? Is it what it looks like?

/u/EternalRestless — Wed, 29 Oct 2025 12:43:54 +0000

This is a pic from inside the ceiling above my bathroom sink and toilet. I have a partially-underground condo, and there's another unit's bathroom directly above mine. The second and third pics show the outer area of my bathroom and a hole cut that shows the toilet line of the unit above.

What am I looking at? Is that what it looks like? It looks like human waste to me but I figured I'd ask the experts in case it's the sloppiest case of sealant application in human history.

Any help is greatly appreciated. Thank you.

submitted by /u/EternalRestless
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Smell Comimg From Sink Overfill Drain

/u/snowboarders9 — Wed, 29 Oct 2025 12:17:04 +0000

There is a rotten egg smell coming from our sink overfill drain. Ive tried the baking soda and vinegar method and that got ride of the majority of the smell but there was still visible physical green stuff in the drain. I got a flexible snake and shoved that down in there to try and scrape away the green stuff and then redid the baking soda and vinegar method. got rid of more of the smell but a week later the smell is coming back. How can I clean out the overfill drains?

submitted by /u/snowboarders9
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My bathroom makes this noise whenever I try to use anything that requires water pressure, the hot water is fine it’s only when I use cold water, could anyone please help me with figuring out what it is?

/u/JackonReddits — Wed, 29 Oct 2025 12:16:37 +0000

The cold water tap also

submitted by /u/JackonReddits
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Malinda Tracoonis Group 4

Plumbing Question

Toilet damage - need to replace?

Help needed: my bathtub handle broke this plastic thing and now I can’t secure a new handle. Can this piece be replaced?

Mysterious, small copper pipe with its own shut off that just drips into the crawlspace, the water heater already has an overflow

Stuck shower knob

Help with a supply line for a Jacuzzi Tub

Rheem is a piece of crap

Steady drip from my laundry tub faucet. How easy is this to diy?

Steady drip from my laundry tub faucet. How easy is this to diy?

Installing shutoff for exterior faucet, sharkbite or pex connector thing?

Rinnai pressure spiking

Help.

Is my toilet leaking?

Toilet (new) always refilling ?

Faucet hot water not working well, cold is fine

Ideal Combi Boiler making strange bang noise! Recently serviced

Dishwasher won’t drain

Options here?

Is this normal if city was flushing sewer lines?

Help with simple faucet and dumb person (me).

Dishwasher drain hose keeps coming off disposal fitting

Going crazy trying to find a shower drain filter

I'm Stumped

Polybutylene pipes

Is it easy to fix?

Replacement Discontinued

Low water pressure, 2-wire pump wired on old 3-wire cable

Emergency

2 feet of sewer pvc holding standing water

Ice Maker Box Install Question

Can I get hot water if boiler is not working?

Drain leak

Garbage Disposal sounds awful

Any tips/suggestions to fix?

Boiler failure and complicated responsibility situation

Crack at the base of toilet and inside it : superficial or time to replace?

Had 18-month old Septic Tank inspected yesterday. How bad is this? Thank you.

F&E tank grime build up & clean out

Green sludge in roof vent stack???

Mysterious drain smell

How to use plunger? What am I doing wrong.

Slow basement leak

Replacing this with no local shut off valve

Garbage disposal help

Leak at back of washing machine

Goulds

What is this? Is it what it looks like?

Smell Comimg From Sink Overfill Drain

My bathroom makes this noise whenever I try to use anything that requires water pressure, the hot water is fine it’s only when I use cold water, could anyone please help me with figuring out what it is?