Intranet Digest Intranet Digest Respective post owners and feed distributors Thu, 03 Nov 2016 15:21:16 +0100 Feed Informer Create a Decentralized Intranet News and Content System Intranet Blog urn:uuid:b13566a8-bae6-5781-587d-07811b9328ee Fri, 19 Apr 2019 22:44:38 +0200 <p>The intranet is a content beast &#8212; and it&#8217;s always hungry. The key to success is decentralized content management: centralized content management technology and policy, decentralized content publishing, ownership and management. Though most organizations create a lot of content, very little qualifies as home page news. In organizations with widely dispersed employees, operating in different [&#8230;]</p> <p>The post <a rel="nofollow" href="">Create a Decentralized Intranet News and Content System</a> appeared first on <a rel="nofollow" href=""> - Intranet design, intranet news, intranet case studies, intranet redesign, intranet consultants</a>.</p> <p>The intranet is a content beast &#8212; and it&#8217;s always hungry.</p> <p>The key to success is decentralized content management: centralized content management technology and policy, decentralized content publishing, ownership and management.</p> <p>Though most organizations create a lot of content, very little qualifies as home page news. In organizations with widely dispersed employees, operating in different silos, and perhaps time zones and languages, it is a challenge for one group to solely be responsible for news and home page content.</p> <p>In a special 30-minute webinar, intranet expert Toby Ward, Prescient Digital Media, will provide key advice and lessons for creating a decentralized news and content structure of content providers.</p> <blockquote><p><strong>MAY 23, 2019</strong><br /> <strong>12:30 &#8211; 1:00PM EDT</strong></p></blockquote> <p>During this webinar you will learn:</p> <ul> <li>How to create a decentralized content structure</li> <li>Encourage all employees to think about and create news</li> <li>Empower different authors and content owners to manage their own content</li> </ul> <blockquote><p><a href=""><strong>Register for free and receive a link to download the new white paper, SharePoint for Communicators</strong></a></p></blockquote> <p>The post <a rel="nofollow" href="">Create a Decentralized Intranet News and Content System</a> appeared first on <a rel="nofollow" href=""> - Intranet design, intranet news, intranet case studies, intranet redesign, intranet consultants</a>.</p> Best Practices Content Management (CMS) Events Featured Governance intranet content management intranet news intranet webinar Toby Ward How ThoughtFarmer achieved a negative churn rate ThoughtFarmer urn:uuid:3efd3f23-e631-e171-4605-80f62caa5e0a Thu, 18 Apr 2019 16:25:30 +0200 When I first heard that our customer success team had achieved a negative churn rate, I thought it was a&#8230; <p>When I first heard that our customer success team had achieved a negative churn rate, I thought it was a mistake. I mean really, a “negative churn rate?!” How is that even possible?</p> <p>But, as it turns out, they weren’t lying. It was real. Our customer success team really had achieved the impossible.</p> <p>If you have trouble getting your head around the topic of churn rate, let me break it down a little bit: <a href="" style="color:#A23D00;">customer churn is defined</a> as when an existing customer, user, subscriber or any kind of return client stops doing business or ends the relationship with a company.</p> <p>In short, your churn rate is the rate at which you lose customers.</p> <p>So if you have a high churn rate, then your customers aren’t sticking around very long. A low churn rate would indicate a high degree of loyalty from your customers, as they rarely (if ever) leave you. <em>A negative churn rate</em> implies that any new and existing customer revenue exceeds that lost from unsubscribing customers.</p> <p>As your business grows, your revenue from new and existing customers should continue to grow and offset any amount lost to churn and downgrades. If it doesn’t, your revenue growth will slow down, and you will likely plateau.</p> <p>Are you with me still?</p> <p>Negative churn rate could be realized by increasing the value of your strongest customers. It is often calculated like this: Negative Churn = (New Revenue from existing customers) + (Existing Customer Revenue) – (Churned Customer Revenue).</p> <p>Is that how ThoughtFarmer did it? Well, not exactly. There is one other way of achieving a negative churn rate.</p> <p>Carolien Dekeersmaeker, our Director of Customer Success explains how it was achieved:</p> <p>“In Q4 of 2018, our churn rate in Q4 was 0% (100% of our customers renewed). But then something unexpected happened—we had two customers who had left in previous years contact us and renew their subscription in Q4 of 2018 as well.”</p> <p>Churned customers who return are always a magical thing, but in this case, it gave us a negative churn rate and a retention rate of over 100%.</p> <h3 style="font-size: 22px; line-height: 24px; font-weight: bold!important; text-transform: none; font-family: Arial; margin-top: 5px;padding-top: 20px;">So what is our secret to having customers stay/return?</h3> <p>The topic of churn can be a scary concept for many. After all, no one wants to lose customers! Yet churn can happen for a variety of reasons—some within your control, some outside of your control.</p> <p>By focusing hard on the things we can control, we have consistently kept our churn low.</p> <p>Here are a few strategies we leverage at ThoughtFarmer to continually reduce our churn while providing our customers with an excellent experience:</p> <h4>A positive onboarding experience</h4> <p>A customers’ first impression of your product is important, but it is also critical that they fully understand the product’s possibilities. This is why, in the period leading up to launch, training, providing best practices, and pre-launch check-ins are so important. It’s also important to make sure your customers achieve their <a href="" style="color:#A23D00;">desired outcomes</a> with your product.</p> <h4>Regular check-ins</h4> <p>We engage in regular check-ins with customers to review objectives and joint goal-setting. Frequent check-ins also allow us to address issues right away, while promoting open and healthy communication between us and our customers.</p> <h4>Empathy</h4> <p>One of our key values is being user-centric; we imagine what it’s like to be someone other than ourselves. In relation to customer success, it means that we listen closely to our customers and welcome their feedback, and often consider it for our product roadmap. Having this degree of empathy has enabled us to continually look at our product through our customers’ eyes, aim to understand their point of view, and therefore make decisions based on what is best for their business and objectives.</p> <h4>Building relationships</h4> <p>Building on empathy and check-in points, we invest as much time as necessary to understanding our customers and maintaining a meaningful relationship. At ThoughtFarmer, this is something we work hard at, and as we continue to grow as an organization, we will strive to scale this.</p> <h4>Leveraging referrals</h4> <p>We get a lot of our new sales leads from referrals from existing clients, which is a fantastic testament to both our product and our customer success team. It’s no surprise that referred customers are <a href="" style="color:#A23D00;">more profitable</a> than other customers. Referred customers are also more likely to use the product and its features more extensively than novice customers who take a more cautious approach in building involvement.</p> <p>So as you can see, achieving a negative churn rate isn’t so elusive after all. It’s the result of hard work, deep insight, and of course some amazing customers we have the pleasure of interacting with on a daily basis.</p> Culture & Engagement Kelly Batke diagramming in Confluence is currently the most successful app in the Atlassian Marketplace News, tips & guidance for agile, development, Atlassian Software (JIRA, Confluence, Stash, …) and //SEIBERT/MEDIA urn:uuid:73673b38-cc6d-7fc3-f890-812966553f74 Thu, 18 Apr 2019 16:10:30 +0200 <p>Our friends over at Blended Perspectives have recently done a detailed analysis on the data available for Atlassian Marketplace apps, and have unearthed something that we personally find fantastic and want to share with you - is leading the Marketplace!</p> <p>The post <a rel="nofollow" href=""> diagramming in Confluence is currently the most successful app in the Atlassian Marketplace</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> <p>Atlassian's software products traditionally invite integration: Confluence, Jira and many other software products released by Atlassian are all equipped with APIs that allow third-parties to develop plug-ins (called apps in the Atlassian ecosystem) to extend the software to cover additional use cases. Many third-party developers make extensive use of the possibilities the open APIs offer.</p> <p>The <a href="">Atlassian Marketplace</a> offers an incredible variety of third-party app solutions covering all of the use cases that you could possibly imagine. The apps available range from small focused solutions that add or change individual features to large, feature-rich muti-app suites that comprehensively expand a system.</p> <p>Our friends over at <a href="">Blended Perspectives</a> have recently done a <a href="">detailed analysis on the data available for Atlassian Marketplace apps</a>, and have unearthed something that we personally find fantastic and want to share with you. <img src="" alt=" Apps Intranets Web Technologies Atlassian Confluence Confluence Cloud diagramming Jira Matthias Rauer Why Intranets need Top-down and Bottom-up Support Content Formula urn:uuid:02891cf0-7bc4-c736-9a2b-5b8f0498b779 Tue, 16 Apr 2019 10:49:35 +0200 <p>There are different ways to launch and promote an intranet, as well as keep up the efforts to drive adoption. Whatever you try and do, you need both top-down and bottom-up approaches to do this effectively. </p> <p>The post <a rel="nofollow" href="">Why Intranets need Top-down and Bottom-up Support</a> appeared first on <a rel="nofollow" href="">Content Formula</a>.</p> <p>How do you launch an intranet and then continue to successfully drive adoption? It’s an issue many intranet teams tackle and remains a focus for their efforts. Unfortunately, there’s no one simple solution or single “ingredient X” that delivers good adoption. Instead it requires a range of different tactics and approaches over a sustained period to make an intranet a true success and get everybody using it in ways which drive value.</p> <p>Part of the effort to drive adoption needs to be change management, often reflected in communications promoting the intranet across different channels. Communicating about the intranet creates awareness but also drives employee buy-in. To drive adoption, employees don’t just need to know a new intranet is there, but they also need to understand the “why” – what are the benefits for using it?</p> <p>Most of our clients have found in that promoting the intranet it is critical to take a “top-down” approach, highlighting senior management support, but also adopt a “bottom-up” approach involving endorsement from peers and colleagues. There are many reasons why this dual approach works best, including:</p> <ul> <li>The use of social tools and intranets is rarely mandatory, and therefore you need to work on influencing the hearts and minds of employees to get them to use the intranet – taking a dual approach maximises your chances of doing this.</li> <li>Organisations are inherently complex and sometimes highly decentralised, and there can be more allegiance to local divisions or departments than the centre, so endorsement needs to come from central and local sources to be convincing.</li> <li>Workforces are very diverse and to make the most sense, communication about the use of the intranet needs to be set in the framework of specific local, functional or team needs.</li> </ul> <p>Let’s explore some of these themes in more detail.</p> <p>&nbsp;</p> <h3>Why top-down approaches are critical</h3> <p>Involving senior leaders in your intranet launch and ongoing adoption plan is a must. Having them involved will help you increase intranet awareness as more employees will take notice of a message from your CEO rather than somebody less senior.</p> <p>Top-down communication also gives the intranet a legitimacy and sets the strategic context for its use. Ideally your CEO is painting the ‘bigger picture’ by explaining that the intranet is important and showing how it fits into wider organisational goals and strategy. This helps users to understand why the intranet is a ‘must-use’ channel.</p> <p>More specifically, communication and endorsement from senior management can also influence the actions of other managers who are tasked to deliver central communications to their teams and beyond. There can be a “cascade” or “trickle-down” effect with endorsement of the new intranet. This has most impact if senior leaders lead by example and continue to use the intranet in a highly visible way. Other senior managers, then middle managers and then their teams may follow suit in using the intranet and its constituent tools.</p> <p>&nbsp;</p> <h3>How to deliver top-down communications</h3> <p>Our clients and other organisations have used different tactics to show their leaders support and endorse the new intranet. For example:</p> <ul> <li>Featuring senior leaders in a high-profile launch video promoting the intranet</li> <li>Putting a senior leader behind some more traditional messaging, such as all company email or an announcement on the new intranet itself</li> <li>Identifying a member of the C-suite as the owner or the champion of the new intranet</li> <li>Getting senior management to announce a new intranet at a town hall or internal conference</li> <li>Getting senior leaders to continue to use social tools such as blogs, communities or commenting on content, so they have a visible presence</li> <li>Getting the CEO to encourage other senior leaders to also champion the intranet</li> </ul> <p>&nbsp;</p> <h3>Why bottom-up communication is also critical</h3> <p>Sometimes endorsement from senior management isn’t enough to drive adoption, and a tandem “bottom-up” approach reflected in peer-to-peer recommendations of intranet use and more “local” promotion is required.</p> <p>In larger global companies, in organisations built by acquisition or where processes tend to be decentralised and individual parts of the company operate with some autonomy, there can be some mild resistance to and skepticism about centrally-driven messages and initiatives. This does have the ability to negatively impact adoption for intranets.</p> <p>There can also be some general skepticism about intranets, for example from employees who experienced a poor intranet at a former place they worked. If you’ve experienced an intranet which was only used for corporate messaging or was riddled with technical problems, then you may have low expectations and be less than excited about what an intranet can do for you.</p> <p>Having local endorsement of the intranet from peers can override this. It can dispel any notion that the intranet is not a useful work tool. However, perhaps the most important factor is that when a peer recommends the intranet to a colleague they usually describe it in a way which references local roles, priorities and cultural sensitivities. They also may use the primary language of a local office which means messaging can be more direct and impactful.</p> <p>While central messaging is important, local or peer recommendation helps employees understand “what’s in it for them” and how the intranet can help them in their everyday role. It also potentially drives additional trust in the relevance of the intranet to them.</p> <p>&nbsp;</p> <h3>How to support bottom-up communications</h3> <p>We’ve seen several ways that organisations help support bottom-up communication for intranets, including:</p> <ul> <li>Organising a champions or advocate network to promote the intranet through different divisions, locations and departments</li> <li>Providing resources for local champions to adapt to their own needs to promote the intranet to their peers</li> <li>Running “train the trainer” programmes to help local champions teach others about the intranet</li> <li>Focusing on local use cases and communities which will make sense to different parts of the organisation and show a relevant example of good use</li> <li>Working together with local management and promoters to co-promote the intranet</li> </ul> <p>&nbsp;</p> <h3>Taking the dual approach</h3> <p>There are different ways to launch and promote an intranet, as well as keep up the efforts to drive adoption. And some tactics will work better for some organisations than others.</p> <p>Whatever you try and do, you need both top-down and bottom-up approaches to do this effectively. The combined forces of leadership endorsement and peer recommendation creates awareness and the right context for its successful use. Then the maximum number of people possible can start to benefit from using your intranet.</p> <p>&nbsp;</p> <p>The original article was published <a href="" target="_blank" rel="noopener noreferrer">here</a></p> <p>&nbsp;</p> <p>The post <a rel="nofollow" href="">Why Intranets need Top-down and Bottom-up Support</a> appeared first on <a rel="nofollow" href="">Content Formula</a>.</p> Digital workplace Employee engagement Internal Communications Intranet Intranet governance Intranet strategy Intranet user adoption Dan Hawtrey 8 things we learned from the “digital nations” track of DW24 Expert blog – Digital Workplace Group urn:uuid:77b7608b-360a-37de-062c-2d39d76eb1c7 Mon, 15 Apr 2019 13:29:55 +0200 <p>Digital Workplace 24 2019 – the 24-hour online digital workplace festival hosted by DWG in February this year<span class="more"> <a href="" title="Read 8 things we learned from the &#8220;digital nations&#8221; track of DW24">(more...)</a> </span></p> <p>The post <a rel="nofollow" href="">8 things we learned from the &#8220;digital nations&#8221; track of DW24</a> appeared first on <a rel="nofollow" href="">Digital Workplace Group</a>.</p> DW24 Expert blog Featured Shimrit Janes //SEIBERT/MEDIA supports Team SOLO in robot football at the World Robot Olympiad News, tips & guidance for agile, development, Atlassian Software (JIRA, Confluence, Stash, …) and //SEIBERT/MEDIA urn:uuid:5e2f1de8-fa3e-297e-7ae2-39d3c0c6fd6b Mon, 15 Apr 2019 12:13:07 +0200 <p> is a project by //SEIBERT/MEDIA to introduce children and teens to the basics of programming. The initiative also supports digital projects in schools such as the We, RoBITs project, who will be sending their Team SOLO to the World Robot Olympiad to compete in the long-standing robot football category.</p> <p>The post <a rel="nofollow" href="">//SEIBERT/MEDIA supports Team SOLO in robot football at the World Robot Olympiad</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> <p>The <a href="">World Robot Olympiad</a> (WRO) is a global robotics competition, which was founded to spark children and teen interest and enthusiasm for science and technology.</p> <p>Across several categories, young people work together with their trainers in small teams on the year's tasks. At the end of the competition, the solutions developed by each team compete against one another to qualify for the WRO German final, where teams can then win starting places at international events.</p> <p>One of these categories is the Football Category where teams play against one another using robots made from logo materials – and this category is particularly interesting for us as we have our own stake in it (well indirectly, at least)!</p> <h3> sponsors the project group "We, RoBITs"</h3> <p>//SEIBERT/MEDIA has been running the on-going initiative <a href=""></a> for years now: Every two weeks we welcome children and teens at our Wiesbaden office and teach them the fundamental principles of programming.</p> <p>Furthermore, frequently supports schools with their digital projects. One such school is the Immanuel Kant School in Rüsselsheim. We have been working with Christian Duncker here for quite some time now and works together with students in the project group <a href="">We, RoBITs</a>. And now, We, RoBITs' "Team SOLO" is now fighting for a place in the German final of this year's World Robots Olympiad.</p> <h3>Team SOLO battles for a place in the German final</h3> <p>Team SOLO is made up of Nadine (11 y/o) and Julian (9 y/o). They are both competing for the first time and as the youngest participants in the long-standing Football category, extremely proud to be going up against the other teams with their work<em>.</em></p> <div id="attachment_62962" class="wp-caption alignnone"> <div id="attachment_5762" style="width: 1610px" class="wp-caption alignnone"><a href=""><img data-attachment-id="5762" data-permalink="" data-orig-file="" data-orig-size="1600,777" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="Team-Solo" data-image-description="" data-medium-file="" data-large-file="" class="wp-image-5762 size-full" src="" alt="" width="1600" height="777" /></a><p class="wp-caption-text">Nadine and Julian are proud first-timers at the WRO.</p></div> </div> <p>At the WRO, Team SOLO will compete for //SEIBERT/MEDIA with Chewy the goalie and Han the striker. Both robots are already finished. The youngsters are currently working on programming them. They have their eyes on the prize: The team wants to make it to the German final 2019 and show all of the other teams that simple constructions aren't necessarily lesser constructions.<em> </em></p> <p>For example, Chewy the goalie is the only robot in the project group that can be put together in ten minutes. And to top that off, they've broken the standard programming rules for a goalkeeper and developed an entirely new defense strategy for Chewy.</p> <p>The youngsters are particularly proud of Han; he's the fastest striker in the group, after all. Even if he's a little too fast sometimes and runs into the wall. But the team is working on it and will give it their all. We've got our fingers crossed for them! <img src="" alt=" //SEIBERT/MEDIA Collaboration PR development employer branding programming social engagement Martin Seibert How internal communications is cutting through the noise ClearBox Consulting urn:uuid:e3e44ea5-5d51-fb79-0e4b-52490fb95dfb Mon, 15 Apr 2019 09:22:32 +0200 New ways to reach employees with relevant messaging while reducing duplication. <p>Employees often complain there is too much noise from internal communications. Not necessarily from their internal communications function, but from all the other originators of emails, announcements, team meetings, enterprise social network (ESN) posts and more.&nbsp;</p> <p>What doesn’t help is that traditionally, internal communication has tended to be managed along channel lines. The magazine or newsletter managed separately from the intranet; emails sent by many people at many times; digital displays done locally and then ESN on top by anyone everywhere. This creates fragmentation and duplicates effort.&nbsp;</p> <p>To address this, advanced companies are using centralized content management and sophisticated targeting to boost relevance and cut down on duplication.</p> <h3>Internal communications go headless</h3> <p>A good example was&nbsp;<a href="">recently demonstrated</a>&nbsp;by Lena Hildeberg for Swedish broadcaster TV4.</p> <p>Its intranet includes checkboxes to simultaneously push an article to the intranet, website and all-company Slack channel. It allows the communications team to take the content to where its audience is already going, rather than forcing people to come to a particular place.</p> <p>In marketing and external communications we’ve seen suites come into play to help manage such a multi-channel approach (often called &#8220;omnichannel,&#8221; but that gives me reflux). Marketo, Hootsuite and HubSpot for example, allow a more campaign-based approach. Messaging is planned centrally and then published out to Twitter, Facebook, LinkedIn, etc. At its best, analytics then aggregate back into a campaign-level view so you can compare cross-channel performance.</p> <p>Similar internal communication tools have been lagging. However, the concept of &#8216;<a href="">headless CMS&#8217;</a> is growing, with the storage of content becoming independent from the channel in which it is presented. It’s a great idea, but in practice I don’t see such a pure approach any time soon — there will probably always be an authoritative source that is both content management and the leading publication channel, such as an intranet or mobile app.</p> <h3>Campaign-based employee engagement</h3> <p>In tandem with multi-channel publishing comes the ability to take a more campaign-based approach to internal communications. Some interesting tools are now emerging to support this.</p> <p>The pioneers are typically companies that started mobile-first.&nbsp;<a href="">Dynamic Signal</a> and <a href="">SocialChorus</a> for example began as employee engagement apps to reach frontline workers. But a mobile-only employee app creates problems too. It is another channel that needs content management. You end up doing dual publishing, once in the intranet and once on the app, or in extreme cases forcing everyone into a mobile experience, even when this is a poor choice for some kinds of information.</p> <p>Some mobile app vendors have understood this and are now moving into a more neutral mode where content and channel are decoupled. It allows you to manage the content in one place and then push it out across the native app, be it the SharePoint intranet, Slack, Yammer and so on. By managing centrally, you can reduce duplicate messaging. For example, on SocialChorus, if an employee has already responded to a request, they can be excluded from the next round of messaging reminding people of a deadline.&nbsp;</p> <p>To ensure relevance, you also need to accurately target the content. Dynamic Signal, for example, can hook into Workday to match content to job role and location. To avoid a content island, Dynamic Signal can also push content back into SharePoint so that it shows up in searches.</p> <h3>Intranets respond too&nbsp;</h3> <p>Another way to tackle this issue is with an intranet that is more mobile and channel friendly.&nbsp;</p> <p>There are plenty of <a href="">responsive intranet applications</a>, but intranets often come with a tacit expectation of desk-based workers, for example, by requiring every user to have a network account. Thankfully, some vendors do have ‘kiosk’ type pricing tiers and the ability to onboard people without an email account (e.g. <a href="">Sparrow</a>).</p> <p>In the <a href="">SharePoint intranet space</a>, several vendors now include dedicated mobile apps to go with their solution. Often these also manage notifications, comments and so on, just like the mobile-first solutions. However, they have the additional advantage of being more deeply integrated into employee profiles if you use Active Directory, and the content also shows up in enterprise-wide search without extra effort.</p> <p>A few vendors are much closer to the headless CMS idea, and even agnostic about using SharePoint as the content system (<a href="">Akumina’s David Maffei</a>&nbsp;explained this well back in 2017). The <a href="">IntraActive</a> intranet product is another innovative example in this space, offering the ability to push content from a SharePoint intranet out to digital signage.</p> <h3>People still like emails</h3> <p>Employees will often tell me, with a straight face, that they get too many emails, but then add they also like email newsletters and don’t get told enough. So despite the ongoing predictions of the death of email, there’s still a role for the digest newsletter.</p> <p>Newsletter consolidation is partly there. Modern SharePoint offers a basic <a href="">news digest feature</a> out of the box, for example, and this works both on mobile browsers and the SharePoint App. Both SocialChorus and Dynamic Signal also offer an email newsletter feature. However, the market for dedicated newsletter tools such as <a href="">Poppulo</a> and <a href="">Bananatag</a> still seems very healthy, suggesting corporate communicators are looking for more.</p> <p>Interestingly, the newsletter tool vendors are also to some extent expanding into the multi-channel domain. Poppulo offers its own mobile app for example, but like the mobile-first route, this still creates fragmentation issues to address.</p> <h3>No perfect solution yet</h3> <p>At the moment there doesn’t seem to be a perfect solution. If you go the mobile-first route, the employee news experience is great, but extra work is needed to avoid a content island. The relationship with ESNs also needs some thought. Typically if employees comment on a news story it will be within the CMS, but if it triggers lots of ideas and discussion, this would more naturally sit in something like Yammer or Workplace by Facebook.</p> <p>If you go the intranet-first route, the mobile experience can be good, but the solutions still tend to be wedded to a browser-type experience. I’m not aware of any intranet in-a-box products that can also push news out into Slack, Chatter or Yammer, for example.</p> <p>Right now, it seems there is a practical choice to be made around the dominance of mobile or desktop workers you want to support. However, the vendors who seem to understand the world of internal communicators best seem to be those with roots in employee mobile apps.</p> <p><em>Acknowledgements: Many thanks to Lena Hildeberg, Alison Murdock of SocialChorus and Joelle Kaufman of Dynamic Signal for valuable discussions on this topic.</em></p> <p style="text-align:right">This article was <a href="">originally published over at CMSWire</a>.</p> Communications Intranets CMS email headless Sam Marshall Walmart Trains Managers with Employee Video Game Intranet Blog urn:uuid:c670e4d6-15f3-b488-c23b-f3f8e6761683 Fri, 12 Apr 2019 19:24:20 +0200 <p>The World’s largest employer is using an employee video game to attract and develop a new generation of managers. Spark City, Walmart’s new mobile management game, trains managers while they play. Modelled on popular mobile resource management games like Sims and Clash of Clans, Spark City challenges Walmart employees to run their departments like small businesses. [&#8230;]</p> <p>The post <a rel="nofollow" href="">Walmart Trains Managers with Employee Video Game</a> appeared first on <a rel="nofollow" href=""> - Intranet design, intranet news, intranet case studies, intranet redesign, intranet consultants</a>.</p> <p>The World’s largest employer is using an employee video game to attract and develop a new generation of managers.</p> <p>Spark City, Walmart’s new mobile management game, trains managers while they play. Modelled on popular mobile resource management games like Sims and Clash of Clans, Spark City challenges Walmart employees to run their departments like small businesses. Players make inventory, staffing and customer service decisions, packing months of business processes into hours of gameplay.</p> <p>Spark City lets players create their own avatar and manage a Walmart Dry Grocery department. The game reenacts a typical department manager&#8217;s day, from customer service scenarios to chaotic problems. During the game, players must complete tasks in both the backroom and the sales floor while dealing with random events and interruptions like customer questions, vendor visits, and spills.</p> <p>Spark City tracks three key performance indicators — product availability known as On Shelf Customer Availability (OSCA), customer satisfaction also known as CFF (clean/fast/friendly), and Sales. Once a player has achieved a high enough score, they can advance to next level: managing the Lawn &amp; Garden department. Level two is an even more challenging environment where they have to water plants to do more customer interaction.</p> <p>“The game’s second level focuses on the lawn and garden department. We took everything you do in dry grocery and added a team of associates to manage,” says Daniel Shepherd, a Walmart Associate. “Additional responsibilities include watering the plants and assigning tasks to different associates. There’s a focus on training and mentoring, too. If the user takes the time to train and mentor associates within the game, that will pay off when assigning them to complete tasks.”</p> <p><img class="aligncenter size-large wp-image-6213" src="" alt="walmart spark city intranet game character" width="1024" height="575" srcset=" 1024w, 300w, 768w, 1080w, 1280w" sizes="(max-width: 1024px) 100vw, 1024px" /></p> <p>By unlocking new levels, tools and useful information, they learn to consistently execute Walmart&#8217;s &#8220;One Best Way&#8221; department management routine.</p> <p>Employee video game features include:</p> <ul> <li>Familiar missions (daily tasks) and storyline</li> <li>A hint-system for players</li> <li>Level progression and freedom to fail elements</li> <li>Real-time feedback with customer service, inventory and sales scores</li> </ul> <h3>GAME SUCCESS</h3> <p>Spark City leverages a “learning while having fun” model, maximizing exposure and repetition with critical job tasks. The employee video game helps associates visualize a clear career path and advancement opportunities as they level-up. Employees advance from department to department and eventually to store and district manager. Front-line hourly supervisors, department managers and assistant managers play the game on iPad Minis during week-long training programs. However, the public is open to play this employee video game anytime, on their phone or tablet.</p> <p>The feedback from managers and employees has been massive: pilot session participants rated it an average of 9.625 on a 10-point-scale. Classes that played the game improved 22% from pre-assessment to post-assessment.</p> <p>Walmart hosted a competition to name the game and received more than 2,800 entries. The two winners that suggested Spark City (referencing the spark symbol in the company logo) were rewarded with their names and likenesses as managers in the game. Spark City is available to all 1.4 million employees (and the public, via the App Store and Google Play).</p> <p>Developed by the <a href="">Gronstedt Group</a>, a digital training agency that develop award-winning educational games and simulations, (and augmented and virtual reality simulation), the Walmart game was recently has already garnered a Brandon Hall Gold Award. Gronstedt Group has developed intranet and employee video games also for Google and is considered a pioneer in its field.</p> <p>The post <a rel="nofollow" href="">Walmart Trains Managers with Employee Video Game</a> appeared first on <a rel="nofollow" href=""> - Intranet design, intranet news, intranet case studies, intranet redesign, intranet consultants</a>.</p> Applications Best Practices Digital Workplace Employment & skills Environment & efficiency Exploit your ideas Featured Uncategorized intranet game intranet gaming intranet video game spark city walmart training game Toby Ward Atlassian Summit 2019: The most important news from the keynote News, tips & guidance for agile, development, Atlassian Software (JIRA, Confluence, Stash, …) and //SEIBERT/MEDIA urn:uuid:c258bd3d-097b-7763-e009-69d3a2f02a64 Wed, 10 Apr 2019 20:57:06 +0200 <p>One of the highlights each year at Atlassian Summit is the keynote which kicks off the second day of the conference. During the keynote, leading Atlassian employees present innovations, new features and future development directions. Here's our summary of the most important news.</p> <p>The post <a rel="nofollow" href="">Atlassian Summit 2019: The most important news from the keynote</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> <div id="attachment_5772" style="width: 360px" class="wp-caption alignright"><a href=""><img data-attachment-id="5772" data-permalink="" data-orig-file="" data-orig-size="1280,960" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="Atlassian-Summit-2019" data-image-description="" data-medium-file="" data-large-file="" class="wp-image-5772" src="" alt="" width="350" height="263" /></a><p class="wp-caption-text">Our team in Las Vegas for Atlassian Summit 2019</p></div> <p><a href="">Atlassian Summit 2019</a>, the Australian software developer's largest annual customer and partner conference, is currently running in Las Vegas. We are there with a large team to chat with customers, partners and friends, answer questions, give demonstrations, and to present our solutions, the <a href="">Linchpin intranet suite</a> and the top-rated <a href=""> diagramming app</a>.</p> <p>One of the highlights with the greatest news value at each Summit is the keynote, which kicks off the second day of the conference. During the keynote, leading Atlassian employees present innovations, new features and future development directions. Plus this has traditionally been the platform for major roadmap and portfolio announcements.</p> <p>A short time ago the Summit 2019 keynote came to an end. We've summarized the most important news so you can catch up if you missed  the live stream.</p> <h3>New in the Atlassian ecosystem: Jira Align</h3> <p>Just a few weeks ago, <a href="">Atlassian officially announced that it had acquired AgileCraft</a>. This new acquisition is now in set in stone: AgileCraft has joined the Atlassian product family and been given a new name: Jira Align.</p> <p>Atlassian has positioned Jira Align as attractive for agile companies who want to scale Jira's capabilities. The solution provides software-supported scaled agile features at the enterprise level and supports SAFe, LeSS, Spotify and various other scaled agile frameworks. Jira Align also raises project visibility across the enterprise, regardless of how these projects are managed.</p> <h3>Jira Service Desk: Now with AWS integration</h3> <p>Jira Service Desk now fully support integration with Amazon Web Services. Development team environments can be automatically set up and fully configured in AWS from Service Desk tickets.</p> <h3>New product: Cloud Premium</h3> <p>Atlassian has introduced a new product: Cloud Premium for Jira Software and Confluence. These versions offer several additional useful features like advanced roadmaps in Jira and advanced analytics in Confluence as well as a super administrator mode. Packages also include SLAs that guarantee 99.9% availability, premium support (24/7) and unlimited storage. This is exciting news for enterprise customers!</p> <div id="attachment_5773" style="width: 410px" class="wp-caption alignnone"><a href=""><img data-attachment-id="5773" data-permalink="" data-orig-file="" data-orig-size="1582,1148" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="Summit-2019-Keynote" data-image-description="" data-medium-file="" data-large-file="" class="wp-image-5773" src="" alt="" width="400" height="290" /></a><p class="wp-caption-text">Atlassian co-founder Scott Farquhar during the 2019 Summit keynote</p></div> <h3>Flexible URLs for Cloud instances</h3> <p>Another bit of interesting news for (future) Cloud customers who want more flexibility: The URL of a cloud instance can now be changed as well as its name. Custom URLs are also supported.</p> <h3>Support for more Cloud users</h3> <p>And a third announcement which will make some enterprise companies sit up and take notice: they may now see a migration on the horizon! Atlassian now officially offers support for Cloud instances with up to 10,000 users. The goal of "support for an unlimited number of users" has got one step closer.</p> <p>That's all for our notes from the product keynote. As soon as there is more information about this news and announcements, we will provide you with details here in the blog.</p> <p><a href=""><em>Lesen Sie diese Seite auf Deutsch</em></a></p> <h3>We are your Atlassian Partner</h3> <p>Are you looking to introduce an Atlassian system? Would you like some help to evaluate your options and test various solutions, no strings attached? <a href="#contact">Simply contact us</a>! We are an experienced Atlassian Platinum Solution Partner and would be delighted to support you with all aspects, from licensing, to planning and implementation, all the way through to using your Atlassian Software efficiently and productively.</p> <h3>Further information</h3> <p><a href="">The advantages of purchasing Atlassian licenses through //SEIBERT/MEDIA</a><br /> <a href="">Linchpin: Modern social intranets based on Confluence</a><br /> <a href="">How Atlassian prioritizes new features for Data Center and Server</a></p> <p>The post <a rel="nofollow" href="">Atlassian Summit 2019: The most important news from the keynote</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> Intranets Product Updates Technologies Web Technologies Atlassian Atlassian Summit Cloud Premium Confluence enterprises Jira Jira Align Jira Service Desk Summit Matthias Rauer The Robot Assistant we always wanted is almost here! Expert blog – Digital Workplace Group urn:uuid:ae62099a-0f39-ef37-7bc2-543f0093eda6 Wed, 10 Apr 2019 10:33:00 +0200 <p>Who hasn’t dreamed of having a Rosie the Maid, R2D2 or KITT, the robot car, to help us<span class="more"> <a href="" title="Read The Robot Assistant we always wanted is almost here!">(more...)</a> </span></p> <p>The post <a rel="nofollow" href="">The Robot Assistant we always wanted is almost here!</a> appeared first on <a rel="nofollow" href="">Digital Workplace Group</a>.</p> Expert blog digital assistant Digital Workplace intelligent workplace Kevin Olp The office notice board – but is anyone taking any notice?! News, tips & guidance for agile, development, Atlassian Software (JIRA, Confluence, Stash, …) and //SEIBERT/MEDIA urn:uuid:c0e002b0-2b0d-1936-6482-13e55e6fa1b6 Mon, 08 Apr 2019 14:00:22 +0200 <p>Are notice boards a thing of the past? Be it for essential company information, employee representative announcements or personal notices for social activities outside of work time, Linchpin intranet takes the capabilities of a physical notice board to a whole new level. Not only does it increase and refine reach but it also allows for a greater degree of personalization and interaction.</p> <p>The post <a rel="nofollow" href="">The office notice board – but is anyone taking any notice?!</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> <p>"There's a time for everything," Bernd says to himself with a sigh. And the same goes for him, the notice board on the ground floor of Building 7. Bernd the Board has come to know them all very well, the posters.</p> <p>Brigitte, the spontaneous poster, who slapped a notice onto the board every now and again, sometimes right on top of other posts, sometimes scribbled on the back of an old movie ticket.</p> <p>Jörg, the über-accurate poster, who pinned his notices on the board so precisely and perfectly positioned in line with the other posts that it could've been measured with a ruler.</p> <p>Or Mr. Meyer, the traditional manager. When he walked past he would take a moment to tidy Bernd the Board a little. Moving notices around, taking old ones down and arranging them so that nobody could possibly miss that one notice that needs to stay on top for everyone to see. The mishmash of private messages and company announcements had always annoyed him.</p> <p>And of course Bernd the Board knew all of the readers too. Anita, who always had to rummage around in her bag to find her glasses. Bodo, who pointed to each card with his finger as he read it. Christiane, who was usually in a rush and sometimes even took a photo of the whole board so that she could take a closer look later.</p> <p>Plenty of people have stood in front of Bernd the Board and discussed the different notices hanging there. "That one sounds interesting, are you planning to go?" "Do you know that guy?" "Look, haha, have you seen this?" "Well, I wouldn't have put it like that, should I just add my two cents to this notice?"</p> <p>Ahh, the good old days. It was a little chaotic, but it had its charm, and it was productive. Bernd the Board helped to organize joint ski trips on long weekends, found buyers for concert tickets, brought people together to start small social projects and a whole lot more.</p> <p>And not to forget the mandatory notices such as safety information – did anyone even read those? Or the notes posted by the employee representative group? The management announcements that Mr. Meyer posted? You can't count how many people have seen a physical notice and people can't leave feedback about them either. You have no idea who has seen what, or what actually grabbed their attention.</p> <p>But these questions are no longer relevant. For there were some who saw the board of notices as anything but "charming and productive" – especially the "productive" part.</p> <h1>A long-festering problem</h1> <p>Bernd had heard it more and more often in recent times: It's all well and good (even if it is confusing and unstructured) – but only a fraction of the people in the company even see the things they're supposed to see.</p> <p>This is just a small part of the company. There are plenty of other hallways, canteens and cafeterias all spread across the various buildings. And there's even a large number of employees from this department that never come anywhere near this particular notice board.</p> <p>The manager Mr. Meyer wasn't too worried about the private notices but the essential mandatory information that had to be displayed always concerned him – company invitations or employee rep announcements, for example.</p> <p>Bernd had picked all of this up from conversations that took place right in front of him. And Bernd had heard rumors that things were quite different in other parts of the company. The notice boards there were closed away behind glass, and if someone wanted to post something they had to first go through the official channels to get a key. They might be nice and tidy (because there's hardly anything on it), but they're also rather quite boring and rarely up-to-date.</p> <h1>A radical step</h1> <p>Eventually, something had to happen, something radical, some kind of far-reaching decision. At first, it slowly crept up, but it's now come to the point that Bernd the Board can no longer ignore it.</p> <p>There are fewer and fewer notices – not only the private ones posted by employees, but also the official department announcements and company information. And some people who he otherwise saw regularly standing before him and reading the notices, simply walk past now. Anita with her reading glasses, or the Bodo and his reading finger, and even Christiane hasn't taken a photo for months. Neither Brigitte nor Jörg have posted anything new over the past few weeks, and hardly anyone else has either for that matter.</p> <p>Recently Mr. Meyer took a radical step: One day he stood in front of Bernd, flew over a few notices, and then with a look of determination, started plucking notices off one after the other – one, two, three – until they were all gone. Then he posted one single A4 page.</p> <p>Now the following notice adorns Bernd the Board:</p> <blockquote><p>"You can find all current news and announcements on our intranet. You can access it via our mobile app, the touch displays around the company buildings or in the browser on your work computer. Feel free to use a relevant topic in the intranet community to post anything you want to share.</p> <p>Questions? The training team is happy to help you with anything relating to our intranet!"</p></blockquote> <p>Since then Bernd the Board has been leading a sad existence – abandoned and barely acknowledged.</p> <p><a href=""><img data-attachment-id="5741" data-permalink="" data-orig-file="" data-orig-size="2480,1748" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="Linchpin_Grafik_Pinnwand" data-image-description="" data-medium-file="" data-large-file="" class="alignnone size-full wp-image-5741" src="" alt="" width="2480" height="1748" /></a></p> <h1>Changing communication in companies</h1> <p>So there's this new thing called a <a href="">Linchpin intranet</a>. Bernd had heard some details from people passing by. Apparently, they've declared war on emails and out-dated artifacts like paper notices. Out-dated artifacts! Bernd resents the very thought! What an outrage!</p> <p>One time, two members stopped close to Bernd and started looking at a smartphone. They can even <a href="">access the intranet on one of those things</a>! And somewhere close by – to be more precise in the corner of the building's entry hall – there is even a kind of <a href="">digital notice board</a>. A large monitor with a touchscreen, where you can not only see the contents of the intranet, but interact with it and use all of the different functions. A touchscreen! Wow, finger-pointing Bodo will be in his element!</p> <p>Mr. Meyer and his manager friends on the board <a href="">can now communicate company information and news to so many more employees – and that with a lot less work</a>. The same goes for corporate communications, the employee representatives, internal organizations, IT and lots of other teams, all of whom want to share their content with their colleagues.</p> <p>They can even communicate news to specific user groups without sending it to others who wouldn't find it relevant. Personalization – a term that is only topped by "digital workplace" and "collaboration" on Bernd's personal list of evil words. But nobody thinks to ask him.</p> <p>Employees who were rarely seen anywhere near Bernd in the past now see all of the most important news as soon as they get to the office and open the intranet in their browser. Or on their smartphone, where they can choose to receive notifications when news is posted that is relevant to them. Or on things like the digital notice board (touchscreen) around the corner.</p> <h1>"Bernd the Board 2.0" or microblogging</h1> <p>But what about the private content employees used to post on Bernd the Board too? The search for other ski fans for a long weekend in the mountains, for volunteers for a local charity project, or for someone to take some concert tickets off their hands?</p> <p>Of course, it's <em>all</em> on the intranet now. There is even a separate topic for personal notices on the <a href="">integrated microblog</a>: They call it the "Community Space" here.</p> <p>In the "Community Space," users can do everything that they couldn't do with Bernd the Board. They can add images and photos to their texts and add links to additional information. Others can comment to give direct feedback and discuss topics too. Bernd must admit, such a simple old notice board as himself can't compete with that.</p> <p>And in the intranet, everyone can read the posts – across the whole company. That way, they reach a lot more people than they would with a paper notice pinned on Bernd or one of his fellow boards (especially those stuck behind glass) around the company's hallways and common rooms. And those who aren't interested can simply unsubscribe from the Community Space topics and only subscribe to topics that are important and relevant to them.</p> <h1>Paper and Bernd's future</h1> <p>Bernd the Board now has plenty of time to think. What's going to happen to him now? Does this all mean that paper is dead and forgotten in his company?</p> <p>He doesn't think so. The day will come when someone will hang a new notice on Bernd the Board. He knows that paper still has certain advantages in its physical form and often attracts more attention.</p> <p>So he's not really worried that one day they'll take him down and put him away in some stuffy storage room. People have just become more aware of the higher costs associated with printing out information to hang it up on a board. There are fewer reasons to do so now. But maybe there are still some use cases there.</p> <p>Bernd just needs to be patient. But there's a time for everything.</p> <h1>Are you interested in modern social intranet solutions?</h1> <p>The <a href="">Linchpin intranet suite</a> based on Atlassian Confluence is an all-around customizable, central hub for communication and collaboration in companies which require the traditional management capabilities offered by intranet software, but on the other want to give their teams the tools they need for modern digital collaboration.</p> <p>We'd love to chat with you about your needs and show you what Linchpin can offer you. <a href="">Get in touch with us today!</a></p> <p><a href=""><em>Lesen Sie diese Seite auf Deutsch</em></a></p> <h1>Further information</h1> <p><a href="">Linchpin - a modern social intranet based on Confluence</a><br /> <a href="">Linchpin Mobile: Take your Confluence intranet to the next level</a><br /> <a href="">Linchpin intranet: What the mobile app does for employees on the go</a><br /> <a href="">Transparency and preventing nasty surprises: Operation packages for Atlassian applications with monitoring</a></p> <p>The post <a rel="nofollow" href="">The office notice board – but is anyone taking any notice?!</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> //SEIBERT/MEDIA Collaboration Intranets Web Technologies Confluence creative commons Linchpin Linchpin Mobile Linchpin Touch microblogging Martin Seibert Collaboration bright spots and change ClearBox Consulting urn:uuid:aea68d27-8328-2170-5044-629f7943eb41 Mon, 08 Apr 2019 08:37:31 +0200 A positive approach to change management and improving work. <p>When you&#8217;re challenged to improve collaboration, or rolling out new ways of working, look for the <em>bright spots</em> within your organisation where things are working well already.</p> <p>Take a look at the <a href=""><strong>third video</strong></a> (7 minutes), produced by Igloo Software, which may need you to register, taken from a recent webinar I led for them. Browse this <a href="">series of intranet mini-projects</a>, or read on to learn how to find the exemplar bright spots within your organisation. </p> <figure class="wp-block-image"><a href=""><img src="" alt="Tip 3 Video: Find the collaboration bright spots" class="wp-image-9833" srcset=" 900w, 300w, 768w" sizes="(max-width: 900px) 100vw, 900px" /></a><figcaption>Video: Find a collaboration bright spot.</figcaption></figure> <div class="wp-block-image"><figure class="alignright"><img src="" alt="Book cover: Switch." class="wp-image-9834" srcset=" 260w, 195w" sizes="(max-width: 260px) 100vw, 260px" /></figure></div> <p>The term ‘bright spot’ comes from the book <a href=""><em>Switch</em></a>, by Chip Heath and Dan Heath. I highly recommend the book if you want to further your thinking on change management. </p> <p>What&#8217;s refreshing about Switch is that they identify that we tend to talk about organisational change as this great big scary thing, which always feels so enormous that we don&#8217;t do it. Certainly, it’s too much for an intranet team to take on, your job isn&#8217;t to change your organisation. Instead Chip and Dan say, ‘there is a way to effect change which doesn&#8217;t involve trying to change everything. It involves finding some point of focus’. That makes it more feasible.</p> <p>Often when I’m working with clients, there’ll be someone who comes along and says, “we need to improve collaboration, so we’ve got to change our culture”. But it really isn’t that easy. What you need, is an inroad – the ‘bright spots’.</p> <h2>The idea of bright spots</h2> <p>Imagine you&#8217;ve got two students. The first student’s report card shows mostly As and one F. Your natural tendency may be to zoom in on that F and ask ‘what needs fixing?’.</p> <figure class="wp-block-image"><img src="" alt="Two report cards." class="wp-image-9836" srcset=" 908w, 300w, 768w" sizes="(max-width: 908px) 100vw, 908px" /></figure> <p>Now the second student’s report card shows mostly Fs and one C. If you ask what needs fixing, the answer could be ‘almost everything’. Daunting. But if you focus on that C, that <em>bright spot</em>, you can flip your focus around and ask about what’s working, and what can be done to make the other subjects become similar to the C subject. <em>Where did it all go right?</em></p> <h2>Finding your own bright spots</h2> <p>Applying the bright spot theory to your organisation, let’s say you want to improve how people collaborate and reduce the reliance on sending documents as attachments in email. You might get strong pushback at first, people will say they’re too busy doing ‘real work’, and old habits die hard of course. There’s always some reason to revert to old ways of working ‘just this one time’.</p> <p>So you need to show people the bright spots; you need to show people areas in the business where the new ways are working well. Show people that their arguments are not true in this case.</p> <p>There’s a nice example from British Airways; they were developing a new cabin design and the engineering crew posted some pictures and the cabin crew (probably thousands of miles away in layover hotels) were able to say where improvements could be made, based on working experience. They posted sketches and comments, and the engineering team in Wales were able to take on board initial and immediate feedback without some expensive official feedback process. </p> <p>Showing how colleagues benefit from new ways of working demonstrates the possibility of change, and showcases your positive, collaborative culture.</p> <p style="background-color:#f0f9ff" class="has-background">This is the third topic in a <a href="">five-part series of intranet mini-projects</a> you can repeatably perform to improve your intranet and employee experience.</p> Adoption Collaboration change change management engagement mini-project Sam Marshall Tools4AgileTeams 2019 Tools and leadership: Jurgen Appelo is our keynote speaker! News, tips & guidance for agile, development, Atlassian Software (JIRA, Confluence, Stash, …) and //SEIBERT/MEDIA urn:uuid:d4deff00-e65c-9295-fcda-570f49be06e6 Thu, 04 Apr 2019 12:23:49 +0200 <p>The eighth Tools4AgileTeams conference is on the 21 and 22 November. Although it's still a while off, our organization team is in intensive preparation mode: The conference topic is now set in stone and we have arranged a brilliant speaker!</p> <p>The post <a rel="nofollow" href="">Tools4AgileTeams 2019 Tools and leadership: Jurgen Appelo is our keynote speaker!</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> <p>The <a href="">eighth Tools4AgileTeams conference is on the 21 and 22 November</a>. Although it's still a while off, our organization team is in intensive preparation mode: The conference topic is now set in stone and we have arranged a brilliant speaker!</p> <h3>The thread that holds the conference together: Tools and Leadership</h3> <p>Leadership requires in-person conversations, and tools are for digital communication. If we categorize these two things in this way, they don’t seem to have much in common. But are they really so separate? Further questions quickly arise in scaled agile practice: Do tools and leadership conflict with each other in theory or in practice? Or perhaps both? Should they really be considered separately? Are there any synergies we can take advantage of? Can tools actually support leadership? Can leadership in turn have a meaningful effect on tool choice?</p> <p>That's what we want to talk about at Tools4AgileTeams in 2019! This overarching theme is a guideline rather than a rigid rule - we will discuss tools and leadership both in the narrow and broader sense. But we will also talk about other practical problems around agility in teams and companies, and working with scaled agile.</p> <p>The Call for Sessions starts this month: <a href="">Keep an eye on the Tools4AgileTeams website</a> if you are interested in presenting at T4AT 2019.</p> <h3>Keynote speaker: Jurgen Appelo</h3> <p><a href=""><img data-attachment-id="5745" data-permalink="" data-orig-file="" data-orig-size="2048,1367" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="Jurgen-Appelo-Tools4AgileTeams-2019-2" data-image-description="" data-medium-file="" data-large-file="" class="alignright wp-image-5745" src="" alt="" width="300" height="200" /></a>We are thrilled to have Jurgen Appelo as our keynote speaker at Tools4AgileTeams 2019! Jurgen is one of the most renowned and influential people in the startup and agile scenes, worldwide.</p> <p>For many years, Jurgen has been intensively involved with leadership and innovation, delivering many inspirational and entertaining presentations. A highly sought-after speaker, he is the author of several bestselling books and a successful entrepreneur. He also runs one of the most popular Agile blogs on the net.</p> <h3>Get your tickets booked to secure a place soon</h3> <p>Our early-bird tickets have been selling like hotcakes. We only have a few left at a discounted rate - get your tickets before the early-bird tickets are sold out!</p> <p>You can <a href="">book tickets for Tools4AgileTeams 2019 via the form on our conference website</a>. You don't even need to pay online: As a participant, you'll receive an invoice after you register to attend, so you can book it through your standard company expense procedures.</p> <h3>Attractive packages for sponsors</h3> <p>Would you like to sponsor the Tools4AgileTeams conference? We'd love to have you on board! We offer several attractive options that offer you access to the German-speaking Agile community. As a sponsor, you will enjoy a broad visual presence during the conference and receive additional perks: Gold Sponsors receive free tickets to pass on to their customers or partners, as well as a presentation slot on the conference day (22 Nov) and an opportunity to produce a video interview with us, which we will distribute via our social channels. <a href="">Take a look at the sponsoring packages on our conference website</a>.</p> <p>Is this an interesting offer for your company? <a href="">Contact our T4AT team</a> - we are here for you and to answer any other questions you may have about the Tools4AgileTeams 2019 conference in Wiesbaden!</p> <div class="mceTemp"></div> <div id="attachment_5582" style="width: 1596px" class="wp-caption alignnone"><a href=""><img data-attachment-id="5582" data-permalink="" data-orig-file="" data-orig-size="1586,1424" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="T4AT-2019-Impressionen" data-image-description="" data-medium-file="" data-large-file="" class="wp-image-5582 size-full" src="" alt="Impressions from the Tools4AgileTeams 2018 conference" width="1586" height="1424" /></a><p class="wp-caption-text">Impressions from the Tools4AgileTeams 2018 conference</p></div> <h3>Further information</h3> <p><a href="">The Tools4AgileTeams website</a><br /> <a href="">Tools4AgileTeams Conference 2019: Early bird tickets are now available</a><br /> <a href="">All of the presentations from the last T4AT conference in 2018 <em>(in German)</em></a></p> <p>The post <a rel="nofollow" href="">Tools4AgileTeams 2019 Tools and leadership: Jurgen Appelo is our keynote speaker!</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> //SEIBERT/MEDIA Technologies Trends Work Techniques conferences events T4AT Tools4AgileTeams Matthias Rauer Why you should enter the Digital Workplace of the Year awards for 2019 Expert blog – Digital Workplace Group urn:uuid:35752a21-f8d0-be6b-14c8-236a67ed2fb3 Wed, 03 Apr 2019 18:26:09 +0200 <p>In his 2019 predictions, DWG CEO Paul Miller set out a vision for the year ahead in which<span class="more"> <a href="" title="Read Why you should enter the Digital Workplace of the Year awards for 2019">(more...)</a> </span></p> <p>The post <a rel="nofollow" href="">Why you should enter the Digital Workplace of the Year awards for 2019</a> appeared first on <a rel="nofollow" href="">Digital Workplace Group</a>.</p> Expert blog Featured Elizabeth Marsh SharePoint for Communicators & Content Management Intranet Blog urn:uuid:c8805f1e-ff2c-b4f5-c37c-9f6a3fcbec34 Wed, 03 Apr 2019 08:00:39 +0200 <p>SharePoint, for communicators and internal communications, is a high-powered intranet and digital workplace solution for content management and social collaboration.</p> <p>The post <a rel="nofollow" href="">SharePoint for Communicators &#038; Content Management</a> appeared first on <a rel="nofollow" href=""> - Intranet design, intranet news, intranet case studies, intranet redesign, intranet consultants</a>.</p> <p>Microsoft <a href="">SharePoint</a> has conquered the enterprise intranet. Although the conquest is never as bloody nor expensive as more invasive wars, such as those by the Mongols under Genghis Khan, intranet users are not always thrilled by the structure and usability of SharePoint under Gates Khan. Though not used for conquering, SharePoint is used by many communicators as the main intranet or digital workplace technology platform.</p> <p>SharePoint is present in 80% of the Fortune 100; and plays a prominent intranet role in about 70% of knowledge worker intranets (either powering the main intranet portal, or delivering associated collaboration sites and/or document repositories). This in spite of its history.</p> <p>SharePoint 2007 was a dog; SharePoint 2010 was a dressed-up dog; but SharePoint 2013 represented a leap forward, and became more user-friendly, particularly for communicators who produce and manage internal news. SharePoint 2016 and Office 365 represented considerable improvement in terms of content management, social and search. Office 365, the online, cloud-based version of Microsoft Office, includes SharePoint Online, plus many other solutions and tools, and resembles a true, complex digital workplace solution.</p> <p>SharePoint 2019 has become a truly mobile-friendly solution (when using the “modern UX”), with a number of improvements to collaboration (particularly Teams) and hybrid-cloud computing and hosting.</p> <p>There are a lot of reasons to buy into or upgrade to SharePoint 2016 or 2019: the latest iteration of Microsoft’s portal-web development platform represents a massive, multi-million -dollar upgrade on previous versions of SharePoint (which were typically oversold given its underwhelming if not frustrating performance and lack of execution). SharePoint 2019 is a massive upgrade from 2013: noticeable improvements to social computing (social networking via Delve and Teams), mobile computing (responsive design with &#8220;modern&#8221; pages and a dedicated mobile app), better Office integration, cloud and hybrid integration, search and more.</p> <p><img class="aligncenter size-large wp-image-6202" src="" alt="Microsoft Delve" width="1024" height="683" srcset=" 1024w, 300w, 768w, 1080w, 1181w" sizes="(max-width: 1024px) 100vw, 1024px" /></p> <p style="text-align: center;"><em>Delve profile site in Office 365 captures SharePoint activity</em></p> <h3>THE LATEST IN SHAREPOINT</h3> <p>SharePoint Online in <a href="">Office 365</a>, which is not only feature and function parity with SharePoint 2019, in some cases, it’s more rich. Though some problems persist, the bugs and challenges are not as persistent as 2010 and 2013. The obvious improvements are particularly helpful to business owners and communicators:</p> <ul> <li>Content management – enhanced publishing and management interface (employing the ‘ribbon’ from Office).</li> <li>Social – enhanced social networking (nearly completely lacking in 2010), the evolution of My Sites into Delve, and the introduction of Microsoft Teams, with integration and upgrades to Skype for Business, and Yammer.</li> <li>Search – search is much improved with the full integration with the FAST search engine, but requires some configuration work.</li> <li>Cloud – applications and software, data, and computing needs are accessed, stored, and occur over the Internet or the cloud, or a hybrid of cloud and on-premises.</li> <li>Mobile – enhanced mobile access experience (of course, this was promised for SP2010 and 2013 and it fell embarrassingly short) with a true responsive experience using ‘modern’ pages, and a dedicated mobile app for employees; not mobile-friendly using the &#8220;classic UX&#8221;</li> <li>Branding – the new &#8220;modern pages&#8221; are slick and responsive; it can be more challenging to implement new custom designs the original “classic UX”, and MS has openly cautioned against customizing the home page when using the modern experience.</li> </ul> <p>There are far more pros than cons, but there should be at the price MS charges. These are all very good for corporate communicators, and internal communications who typically own the ‘front-end’ or the intranet user experience (UX). It’s easy to publish news and corporate content, and easy to update. Creating a truly custom user experience is more tricky and expensive, but easily executed with an experienced .NET development team.</p> <h3>MODERN VS CLASSIC</h3> <p>The new ‘modern’ experience in SharePoint perhaps represents the most visible improvement to SharePoint, from the corporate communicator’s perspective.</p> <p>“SharePoint 2019 catches up the modern experience that’s been available in Office 365 so that organizations that are running internal infrastructure can take advantage of the new modern pages,” says Robert Bogue, founder of <a href="">Thor Projects</a>. “It makes designing responsive sites easier than ever before.”</p> <p>Most of the SharePoint intranet portals that are available today are based on the Classic UX. Office 365 (SharePoint Online) and SharePoint 2019 both offer classic and modern UX.</p> <p>The standard way of deploying a classic SharePoint is by developing the custom master page and the page layouts. The modern UX is an out-of-the-box approach where you can choose different templates and color schemes. It deploys fast, and the solution is fully mobile responsive. And it has a dedicated mobile app. Modern cannot be truly, fully customized (without problems). Classic can be customized, but is not fully responsive.</p> <p><img class="aligncenter size-full wp-image-6198" src="" alt="sharepoint modern vs classic contentformula" width="911" height="664" srcset=" 911w, 300w, 768w" sizes="(max-width: 911px) 100vw, 911px" /></p> <p style="text-align: center;"><em>Depicting Modern vs Classic, by <a href="">Content Formula</a></em></p> <p>Speaking of conquest, the Chinese learned a few tough lessons from their Mongol invaders the hard way, and built the Great Wall. That didn’t work out so well for the Chinese, who were conquered and ruled by the Mongols for nearly a couple of centuries. Nor do walls work well for communicators in collaborative environments. Although a firewall is a requisite with any intranet, not just a SharePoint intranet, walls kill collaboration and employee collaboration, knowledge management (knowledge sharing) and content management.</p> <h3>CONTENT MANAGEMENT</h3> <p>For global organizations, like those featured at this year’s <a href="">Digital Workplace &amp; Intranet Global Forum</a>, the key to a communicator’s success is breaking down walls and geographic and cultural silos. Content management and social tools cannot work in isolation; the digital workplace must continually breakdown walls and seek connections between disparate employee groups.</p> <p>“Decentralized content management isn’t just a no-brainer, it is a must have for enterprises looking to drive an immersive and connected employee experience,” says David Maffei, President and CRO at <a href="">Akumina</a>. “The key is to enable an organization to spread content management responsibilities across a wider swath of leaders, contributors and thought leaders.”</p> <p>Breaking down walls, and spreading the responsibilities and accountabilities across all areas of the enterprise &#8212; a key requirement to ensuring value from SharePoint.</p> <p>“By managing content through an abstracted system, organizations avoid the hassle of duplicating and recreating content on different pages, templates and sites,” adds Maffei.</p> <p>“This approach helps to increase the volume and quality of content by having subject matter experts directly involved in content creation rather than funneling it through a communications team. Combine this with content-author accountability around creating content that is useful, sticky and consumable and you start to develop a 360-degree view of what content is needed, what content is required and what content is overflow.”</p> <p>Content management, regardless of the solution (SharePoint or other), works best when it is decentralized, and spread across the organization. When content management is consolidated, with a single team, like corporate or internal communications, then great value is lost in the process. Content needs to be created and shared across the organization, regardless of how they access the digital workplace.</p> <p>“The reach of a communicator changes when you’re using Office 365 with modern pages and the new approach to news,” adds Bogue. “Now we can get news to employees even in their mobile SharePoint application. In a world of mobile application experiences, we can now reach in and deliver news where users are.”</p> <h3>SOCIAL COLLABORATION</h3> <p>The same is true of social collaboration tools. Social works best not when the tools work in isolated silos, but are integrated into the home page and other digital tools.</p> <p>Yammer is still a stand-alone tool that is not easily integrated into other parts of the intranet. There’s not even a natural link to it from SharePoint out-of-the-box. Microsoft though is slowly learning this lesson the hard way: finally, years after purchasing the floundering microblogging platform, Yammer has now been integrated into Microsoft Teams. And Teams, with integration into SharePoint, Outlook, Skype, and other Office tools, is becoming the ultimate social collaboration tool on the intranet because it’s breaking down these walls.</p> <p>Microsoft Teams is an interesting addition to Office 365; many liken Teams as Redmond’s answer to Slack. It’s a little more involved than Slack, but hardly as cool. It does, however, integrate with SharePoint Online, and Skype, and is definitely worth a look if you’re already a Microsoft customer. Despite some pundit reports, Microsoft Teams is not a replacement for Yammer, but a completely different tool.</p> <p><img class="aligncenter size-full wp-image-6187" src="" alt="Microsoft teams with yammer" width="999" height="562" srcset=" 999w, 300w, 768w" sizes="(max-width: 999px) 100vw, 999px" /></p> <p style="text-align: center;"><em>Yammer integration into Teams</em></p> <p>The threaded discussions and file sharing reminds the user of Slack, but it also comes with traditional SharePoint libraries, and wikis. Additionally, within Teams a user can initiate chat or video calls. There are tons of integration points and additions with other third-party tools (we’ve integrated in Asana for project management) in addition to Yammer.</p> <p>And now, Microsoft has just <a href="">announced</a> the integration of voice mail into Teams. Now you can leave voice mail messages with your Teams connections.</p> <p><img class="aligncenter size-full wp-image-6199" src="" alt="microsoft teams voice mail" width="985" height="555" srcset=" 985w, 300w, 768w" sizes="(max-width: 985px) 100vw, 985px" /></p> <p>Select a voicemail in your list and use the playback controls to listen to the recording or read a transcript (if it&#8217;s available).</p> <h3>KEY LESSONS</h3> <p>Walls and social tools aside, there are a few more salient, key lessons that should be emphasized when implementing and working with SharePoint, that all communicators need to understand:</p> <ul> <li>Licensing represents a fraction of the cost</li> <li>Planning and governance are mission critical – mission critical</li> <li>Social collaboration doesn’t just happen, it’s earned</li> <li>Content management needs to be decentralized with responsibility spread widely</li> <li>Change management is the key to success; employees and content creators need a lot of education and marketing</li> </ul> <p>SharePoint is very good for a small to medium-size intranet in a .NET environment that requires a web development platform focused on enterprise content management and search. It can work for a large enterprise, but it is not cheap, typically requires a lot of work and customization of the “classic” experience, and doesn’t always work as promised. SharePoint cannot be everything to everyone, though Microsoft is working hard to make it happen.</p> <blockquote><p>How can a communicator get the most out of SharePoint? Register for our upcoming webinar video, <a href="">SharePoint for Communicators: Content Management &amp; Empowering Content Creation</a></p></blockquote> <p>&#8212;</p> <p><em>Toby Ward is long-time writer and speaker, and the founder of intranet and </em><a href=""><em>digital workplace consulting</em></a><em> firm Prescient Digital Media. His annual conference, the </em><a href=""><em>Digital Workplace &amp; Intranet Global Forum</em></a><em> is North America’s premier intranet conference for digital workplace best practices. The 2019 <a href="">Digital Workplace &amp; Intranet Global Forum</a> features speakers from British Airways, Coca-Cola, IBM, Google, Liberty Mutual, and many others.</em></p> <p>The post <a rel="nofollow" href="">SharePoint for Communicators &#038; Content Management</a> appeared first on <a rel="nofollow" href=""> - Intranet design, intranet news, intranet case studies, intranet redesign, intranet consultants</a>.</p> Applications Best Practices Content Management (CMS) Digital Workplace Events Featured Internal Communications Main Page SharePoint (MOSS) Technology Vendors Uncategorized digital workplace digital workplace conference internal communications intranet conference office 365 intranet sharepoint for communicators sharepoint intranet sharepoint weinbar Toby Ward Justifying a new intranet solution ThoughtFarmer urn:uuid:9bcc96e7-058e-5979-ed93-3b23d08a630a Tue, 02 Apr 2019 18:05:18 +0200 Trying to decide whether it’s worth upgrading to a new intranet? While we have a lot of resources to guide&#8230; <p>Trying to decide whether it’s worth upgrading to a new intranet? While we have <a href="" style="color:#A23D00;">a lot of resources</a> to guide you through the process of starting a new intranet project, we know it’s still a significant undertaking. Many businesses come to us to discuss the problem of their intranet. It’s messy, out-of-date, confusing, unattractive, or unreliable.</p> <p>But how do you even start to fix it? Here are four tactics to justify your <a href="" style="color:#A23D00;">business case</a> for a new intranet solution.</p> <h3 style="font-size: 22px; line-height: 24px; font-weight: bold!important; text-transform: none; font-family: Arial; margin-top: 5px;padding-top: 20px;">1. Understanding the costs of a bad intranet</h3> <p>Let’s start by defining the potential ROI of your intranet. McKinsey published a report on <a href="" style="color:#A23D00;">The Social Economy: Unlocking Value and Productivity through Social Technologies</a>. They estimate that 20-25% productivity improvement is possible through social collaboration and communication technologies.</p> <p>Outside of job specific tasks, the biggest factors negatively impacting productivity are:</p> <ul> <li>Reading and answering emails (estimated to consume 28% of the average work week!)</li> <li>Searching and gathering information</li> <li>Communicating and collaborating internally</li> </ul> <p>As part of a <a href="" style="color:#A23D00;">digital workplace</a>, a bad intranet not only damages your productivity by up to 25%, but it impacts the quality of your work and the engagement of your employees. Outside of pure hourly costs, this impacts the overall effectiveness and profitability of your company.</p> <h3 style="font-size: 22px; line-height: 24px; font-weight: bold!important; text-transform: none; font-family: Arial; margin-top: 5px;padding-top: 20px;">2. Defining existing intranet problems</h3> <p>Victims of bad intranets will express a lot of frustration, but it can be difficult to define the problem you are trying to solve. Defining the problems with your current intranet gives you something tangible to work with, so you can start looking for possible <a href="" style="color:#A23D00;">intranet software</a> solutions. There are four different types of problems we see most frequently:</p> <table style="height: 584px;"> <tbody> <tr style="height: 109px;"> <td style="height: 109px; width: 224px;"><strong>Technical Problems</strong></td> <td style="height: 109px; width: 711px;"> <ul> <li>Slow Performance</li> <li>Errors when updating content</li> <li>Broken search engine</li> <li>Difficulties logging in</li> </ul> </td> </tr> <tr style="height: 157px;"> <td style="height: 157px; width: 224px;"><strong>Information Design Problems</strong></td> <td style="height: 157px; width: 711px;"> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The system is hard to use (often seen with </span><a href="" style="color:#A23D00;"><span style="font-weight: 400;">SharePoint</span></a><span style="font-weight: 400;">)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Can’t find information/Poor intranet IA</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employees using inaccurate/out-of-date information</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Different departments using alternative methods to store information,<br /> no centralized source</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Authoring restricted to only a few individuals, causing a bottleneck of requests</span></li> </ul> </td> </tr> <tr style="height: 109px;"> <td style="height: 109px; width: 224px;"><strong>Productivity Problems</strong></td> <td style="height: 109px; width: 711px;"> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Can’t </span><a href="" style="color:#A23D00;"><span style="font-weight: 400;">measure gains</span></a><span style="font-weight: 400;"> or losses from the intranet</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Can’t demonstrate ROI</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Complaints the intranet is causing inefficiencies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">No ability to create workflows</span></li> </ul> </td> </tr> <tr style="height: 109px;"> <td style="height: 109px; width: 224px;"><strong>Social Capital Problems</strong></td> <td style="height: 109px; width: 711px;"> <ul> <li>Low employee engagement</li> <li>Lack of collaborative culture</li> <li>Poor information sharing</li> <li>Employees have lost faith in the intranet and usage is declining</li> </ul> </td> </tr> </tbody> </table> <h3 style="font-size: 22px; line-height: 24px; font-weight: bold!important; text-transform: none; font-family: Arial; margin-top: 5px;padding-top: 20px;">3. Talking to key stakeholders</h3> <p>As you can see from the table above, the four different types of problems reflect the areas of business involved in governing the intranet. IT wants a technically efficient system, Communications desires easier content management, Operations seeks to improve efficiency and productivity, and HR aims to engage employees and build collaboration. These problems reflect the different viewpoints of intranet stakeholders (for more reading on the impact an intranet has on each department, read part one of <a href="" style="color:#A23D00;">Building a Business Case</a>).</p> <p>Pinpointing precise pain points will help get people on board with your intranet project, as well as help you identify your intranet strategy and requirements. We have a helpful blog post on <a href="" style="color:#A23D00;">Communicating your Intranet Requirements</a>.</p> <h3 style="font-size: 22px; line-height: 24px; font-weight: bold!important; text-transform: none; font-family: Arial; margin-top: 5px;padding-top: 20px;">4. Sharing case studies</h3> <p>Sharing stories and showing examples of successful intranets solving similar problems is a great way to garner support and build momentum. We’ve found case studies from organizations in your industry to be key in getting the green light for your intranet project.</p> <p>Here are a few case studies worth checking out:</p> <ul> <li><strong>Education:</strong> <a href="" style="color:#A23D00;">How Capital Region BOCES found the intranet of their dreams</a></li> <li><strong>Tourism and Hospitality:</strong> <a href="" style="color:#A23D00;">Destination Canada turns intranet into desired place to visit</a></li> <li><strong>Retail/Restaurants:</strong> <a href="" style="color:#A23D00;">How Sonny&#8217;s BBQ shared news, captured knowledge and connected franchisees across locations</a></li> <li><strong>Finance:</strong> <a href="" style="color:#A23D00;">ThoughtFarmer as the primary communication channel to unify company culture</a></li> <li><strong>Digital:</strong> <a href="" style="color:#A23D00;">How Piksel used an employee-centric approach for rapid growth and rebranding</a></li> </ul> <p>Hopefully, these four tips will help you overcome a few of the initial hurdles in starting your intranet project! Still, need some help articulating your business case? <a href="" style="color:#A23D00;">We’d love to talk to you</a> one-on-one about your current intranet situation.</p> <p><em>Editor’s Note: This post was originally published in September 2013 and has been revamped and updated for accuracy and comprehensiveness.</em></p> Communication & Collaboration Christie Atkins New prices for Google G Suite from 2 April 2019: What has changed and why? News, tips & guidance for agile, development, Atlassian Software (JIRA, Confluence, Stash, …) and //SEIBERT/MEDIA urn:uuid:a537ac96-3f42-723a-c0cb-a0daac135c3b Tue, 02 Apr 2019 12:39:31 +0200 <p>Over the past decade, G Suite has grown with new tools, enhanced functionality and increased customer value, while prices have remained stable. Now, they have made a relatively small adjustment to two of their plans.</p> <p>The post <a rel="nofollow" href="">New prices for Google G Suite from 2 April 2019: What has changed and why?</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> <h3>License cost increases reflect extensive development</h3> <p>On the 2 April 2019 (today), Google raised their license prices for <a href="">G Suite</a> by a small amount. Both the <a href="">Basic and Business plans</a> were impacted: The Basic plan increased from €4 to €5.20 and the Business plan from €8 to €10.40. The Enterprise plan prices have not changed.</p> <p>Price increases are rarely a good thing from a customer's perspective. But if you look at how G Suite has developed over the past few years, it is definitely understandable.</p> <p>Since G Suite's initial launch, the Google development teams have added more than a dozen additional services to the G Suite toolset, including <a href="">Hangouts Meet for high-quality video meetings</a>, <a href="">Hangouts Chat as an instant messaging and group chat solution</a>, and the instance-wide enterprise Cloud Search. Moreover, <a href="">G Suite now features advanced AI technologies</a> for faster email replies, simplified data analysis, and phishing attack prevention.</p> <div id="attachment_5733" style="width: 1867px" class="wp-caption alignnone"><a href=""><img data-attachment-id="5733" data-permalink="" data-orig-file="" data-orig-size="1857,2803" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;G Suite timeline 35AR&quot;,&quot;orientation&quot;:&quot;1&quot;}" data-image-title="G Suite timeline 35AR" data-image-description="" data-medium-file="" data-large-file="" class="wp-image-5733 size-full" src="" alt="The development of Google G Suite over time" width="1857" height="2803" /></a><p class="wp-caption-text">The development of Google G Suite over time</p></div> <p>Over the past decade, G Suite has grown with new tools, enhanced functionality and increased customer value, while prices have remained stable. Now, they have made a relatively small adjustment to two of their plans.</p> <h3>What options do you have?</h3> <p>Basic and Business customers on a <a href="">flexible payment plan</a> will see these changes take effect on 2 April. For Basic and Business customers on an <a href="">annual payment plan</a>, the new prices come into effect on their next annual payment. We have outlined the difference between these two payment plans in our <a href="">Knowledge Base article about Google's pricing models</a>.</p> <p>That means, nothing will change for existing customers on an annual payment plan until they are due to renew licenses for another year.  This is one of the reasons we encourage both existing and new customers to think ahead and actively plan for potential license or support cost increases for any of the software tools and services they use - you can potentially save quite a bit of money on license fees if you pay annually instead of monthly!</p> <h1>Need an experienced G Suite partner?</h1> <p>Do you have questions about these pricing updates? Are you interested in finding more out about what G Suite can offer your company? <a href="#contact">Get in contact with us today!</a> //SEIBERT/MEDIA is an official Google Cloud Partner and our dedicated team of Google experts would be delighted to support you with any questions you may have about Google's G Suite: applications, implementation, productive use, licensing - we'd love to help!</p> <p><a href=""><em>Lesen Sie diese Seite auf Deutsch</em></a></p> <h3>Further information</h3> <p><a href="">Why large companies and organizations are choosing Google G Suite</a><br /> <a href="">An interview – Modern office systems for companies: Google G Suite versus Microsoft Office 365</a><br /> <a href="">Google and the European Privacy Policy: Google joins the EU-U.S. Privacy Shield</a><br /> <a href="">How G Suite speeds up collaboration in distributed teams</a></p> <p>The post <a rel="nofollow" href="">New prices for Google G Suite from 2 April 2019: What has changed and why?</a> appeared first on <a rel="nofollow" href="">News, tips &amp; guidance for agile, development, Atlassian-Software (JIRA, Confluence, Bitbucket, ...) and Google Cloud</a>.</p> Google Technologies Web Technologies Work Techniques G Suite Paul Herwarth von Bittenfeld What does an Office 365 ‘people wave’ look like? Step Two urn:uuid:f621c6d2-cb0e-04e7-b563-29c37ff24860 Mon, 01 Apr 2019 23:54:07 +0200 <p>'People waves' provide a real-world framework for achieving Office 365 success.</p> <p>The post <a rel="nofollow" href="">What does an Office 365 &#8216;people wave&#8217; look like?</a> appeared first on <a rel="nofollow" href="">Step Two</a>.</p> <p>To get the most out of Office 365, the transition needs to be tackled strategically, with a clear vision of the desired outcome. To assist with this strategy and planning, we released our <a href="">Business-first methodology for Office 365</a>. This helps teams progress from early exploration to tangible outcomes.</p> <p>A key element of the approach is the use of &#8216;waves&#8217; to release new capabilities into the business, with supporting activities to make them successful. The article <a href="">Launch Office 365 in waves</a> outlines two types of waves:</p> <ul> <li><strong>People waves</strong> target specific groups of employees within an organisation (eg the call centre), and deliver a tailored mix of tools and activities to address their needs.</li> <li><strong>Technology waves</strong> focus on a specific capability within Office 365 (eg document co-creation), and take the steps necessary to get sustainable adoption and ongoing use.</li> </ul> <p>What does this look like in practice? This article explores a real-world scenario, showing how a people wave could be constructed and delivered.</p> <hr /> <p><em>Launch #Office365 in waves: people waves target a group of employees, while technology waves gain adoption for a specific capability #DigitalWorkplace</em><br /><a href=';via=StepTwoDesigns&#038;related=StepTwoDesigns&#038;url=' target='_blank'>Click To Tweet</a></p> <hr /> <h2>A scenario</h2> <p>Imagine a mid-sized financial services firm, perhaps a bank or an insurance company. It has a sales force that is out on the road, making connections with potential customers and keeping in contact with existing customers. At present there is a clunky toolset that staff have to work around in order to do their jobs, often utilising &#8216;shadow IT&#8217; such as Dropbox and Gmail.</p> <p>With Office 365 now in place in the business, there is an opportunity to support this group with modern tools that will help them deliver better sales outcomes.</p> <h2>Tools needed</h2> <p>Office 365 provides a rich palette of tools that could be of assistance to these sales people.</p> <ul> <li><strong>OneDrive</strong> can store sales presentations, including both finals and drafts.</li> <li><strong>Teams</strong> is a rich collaboration suite that connects all the members of each sales team so they can work more closely together.</li> <li><strong>Yammer</strong> can connect the wider group of sales people so they can share industry insights and ideas.</li> <li><strong>SharePoint</strong> provides a &#8216;sales portal&#8217; that contains authoritative documents, as well as integrating with the CRM and other business systems.</li> <li><strong>Stream</strong> can share senior leaders&#8217; messages and new product launches.</li> </ul> <p>All of these capabilities would be designed with <strong>mobility</strong> in mind, including the use of company tablets and personal phones.</p> <hr /> <p><em>Multiple #Office365 tools and capabilities are bundled together when conducting a people wave #DigitalWorkplace</em><br /><a href=';via=StepTwoDesigns&#038;related=StepTwoDesigns&#038;url=' target='_blank'>Click To Tweet</a></p> <hr /> <h2>Activities required</h2> <p>These are the tools and capabilities that will be deployed, but there must be supporting activities to make them a success. These range from initial design and launch through to ongoing sustainability.</p> <p>In practice, there are five key stages to consider as part of a people wave.</p> <ol> <li><strong>Prepare:</strong> lay the necessary groundwork and foundation before proceeding.</li> <li><strong>Engage:</strong> connect with the target group of employees, understand their needs, and involve them in the design process.</li> <li><strong>Launch:</strong> conduct communication and change activities to gain initial adoption.</li> <li><strong>Support:</strong> work hand-in-hand with employees throughout the initial period to address and resolve issues as they arise.</li> <li><strong>Sustain:</strong> put in place ongoing processes and resources to ensure longer-term sustainability.</li> </ol> <p>For our sales people, this could look like this.</p> <table> <tbody> <tr> <th>Stage</th> <th>Activities</th> </tr> <tr> <td>1. Prepare</td> <td> <ul> <li>assemble a project team</li> <li>obtain senior leadership approval to proceed</li> <li>allocate a budget</li> </ul> </td> </tr> <tr> <td>2. Engage</td> <td> <ul> <li>choose a pilot sales team to work with</li> <li>conduct field research to understand needs</li> <li>co-design solution with sales teams and IT</li> </ul> </td> </tr> <tr> <td>3. Launch</td> <td> <ul> <li>launch at sales conference</li> <li>get public endorsement by head of sales</li> <li>conduct initial training and change management</li> </ul> </td> </tr> <tr> <td>4. Support</td> <td> <ul> <li>provide training and adoption materials</li> <li>put in place an overall community manager</li> <li>establish network of &#8216;champions&#8217; within the sales teams</li> </ul> </td> </tr> <tr> <td>5. Sustain</td> <td> <ul> <li>establish ongoing governance</li> <li>include training as part of onboarding process for new sales people</li> <li>conduct ongoing incremental changes and improvements</li> </ul> </td> </tr> </tbody> </table> <p>These activities, combined with the tools provided, should ensure that sustainable adoption is achieved across the whole sales division.</p> <hr /> <p><em>Launching #Office365 in waves provides a framework for determining the key activities that support the new tools provided #DigitalWorkplace</em><br /><a href=';via=StepTwoDesigns&#038;related=StepTwoDesigns&#038;url=' target='_blank'>Click To Tweet</a></p> <hr /> <h2>Designing people waves in the real world</h2> <div id="attachment_25447" style="width: 856px" class="wp-caption alignnone"><img aria-describedby="caption-attachment-25447" class="size-large wp-image-25447" src="" alt="" width="846" height="1024" srcset=" 846w, 248w, 768w, 210w, 400w, 1000w" sizes="(max-width: 846px) 100vw, 846px" /><p id="caption-attachment-25447" class="wp-caption-text">Output of a workshop exploring what a people wave could look like</p></div> <p>As part of Step Two&#8217;s consulting services, we help teams plan and design people waves that will achieve success and deliver business value.</p> <p>Assistance can range from conducting <strong>in-house workshops</strong> to build internal expertise (a sample workshop output is shown above), to directly <strong>planning people waves</strong> all the way up to determining an <strong>overall business-first approach to Office 365</strong>.</p> <p><a href="/contact">Reach out</a>, and we&#8217;ll happily talk through options and approaches.</p> <p>&nbsp;</p> <p>The post <a rel="nofollow" href="">What does an Office 365 &#8216;people wave&#8217; look like?</a> appeared first on <a rel="nofollow" href="">Step Two</a>.</p> James Robertson Why AI won’t replace your manager ClearBox Consulting urn:uuid:f306fec5-809e-e494-d8a1-6d77ba08bce7 Mon, 01 Apr 2019 09:08:03 +0200 Automation can replace well-defined tasks, but it's not quite ready to put on the manager's hat. <p>Although the headline that gets the clicks is “AI is taking our jobs,” the current reality is that “Automation is replacing some of our tasks.” I know, it’s nowhere near as catchy.</p> <p>I say automation rather than AI because it doesn’t really matter what technology the underlying system uses, so long as it does the job well. For example, being a bank teller was a human job requiring intelligence, but there’s no AI in an ATM cash machine (when it comes to technology evolution, some of them don’t even seem to have caught up to Windows Vista yet).</p> <p>I also prefer &#8216;tasks&#8217; over &#8216;jobs&#8217; because mostly AI can only do certain elements. MIT professor Erik Brynjolfsson, one of the authors who, with Andrew McAfee, first wrote about this trend in &#8216;Race Against the Machine&#8217; has more recently been emphasising the need to <a href="">redesign jobs around AI opportunities</a>.</p> <h3>AI’s specific strengths</h3> <p>The biggest recent advances in AI tend to be around pattern recognition and rule-based reasoning. For example, machine-learning, image recognition and speech recognition are all largely pattern-based. They work well when there is a large and appropriate data-set for training, but they don’t &#8216;understand&#8217; that a picture of a cat is a cat in the way that we do.</p> <p>Chatbots, self-driving cars and IBM Watson then overlay pattern processing with a set of rules for deciding what to do. Hard coded-rules are easy to implement but tend to be brittle. Flexible rules take more work and can become unpredictable.</p> <p>See also this business-oriented&nbsp;<a href="">summary by Siw Grinaker</a>, community manager at Enonic.</p> <h3>Can AI replace your manager?</h3> <p>Several articles about&nbsp;<a href="">AI replacing managers</a>&nbsp;have been published recently. I suspect much of this is wishful thinking by oppressed copywriters. Let&#8217;s break down a manger role into typical tasks.</p> <p>In 1990, Henry Mintzberg broke down management into&nbsp;<a href="">10 roles</a>. Let’s work our way through to see how amenable each is to automation:</p> <ol><li><strong>Figurehead.</strong>&nbsp;This is about inspiring and being a figure of authority. It requires emotional intelligence and AI is only at the very early stages of being able to respond to emotion.</li><li><strong>Leader.</strong>&nbsp;Mintzberg says this is about setting a high-level direction. It’s a very open-ended problem unsuited to AI.</li><li><strong>Liaison&nbsp;</strong>is about building internal networks. Although there’s an emotional component to this too, we’re already seeing automation help by recommending connections in social network software, for example.</li><li><strong>Monitor.</strong>&nbsp;Keeping track of progress and industry changes. Monitoring is hard for humans — often repetitive and limited by our information processing capacity. In part then, it is ideal as a pattern-recognition task for automation. For easily-quantified worker outputs, it&#8217;s already happening. Think of call-center monitoring or gig-economy workers managed via apps.</li><li><strong>Disseminator.</strong>&nbsp;This is about sharing information with colleagues. Arguably we can automate some of this in the way that news services try to second-guess your interests. However, right now there’s still a way to go. Being able to think through the implication of new information has a creative element that most AI lacks.</li><li><strong>Spokesperson.</strong> Mintzberg talked about representing an organisation externally. It’s a diverse and again open-ended task. A chatbot may cope with simple information requests, but it&#8217;s unlikely to win new customers over.</li><li><strong>Entrepreneur.</strong>&nbsp;Solving problems and innovating. In general creativity is a big barrier for AI. Conversely, problem-solving has a long AI-history (<a rel="noreferrer noopener" href="">Tower of Hanoi</a> is a favorite AI student assignment). The issue is that AI is good at solving problems when the domain is well defined and the criteria for success can be articulated. Usually, this isn’t what we mean by &#8220;entrepreneurial&#8221; problem-solving.</li><li><strong>Disturbance Handler.</strong>&nbsp;Stepping in when a roadblock is hit. This is the opposite of how most AI works in practical terms. For example, when self-driving cars hit a roadblock, they expect the human supervisor to take over, not the other way round (and I’m giving myself a bonus point for the pun).</li><li><strong>Resource Allocator.</strong>&nbsp;Allocation of resources is about both tasks to people and funding to needs. Where the skills and needs are well-defined, there’s plenty of scope for automation on this one. Rule-based systems have been helping with shift-scheduling and timetabling for decades, for example. It becomes much harder when soft-skills come into play, however.</li><li><strong>Negotiator.</strong>&nbsp;Participating in, and directing negotiations sounds like a very soft skill to me. There is actually an&nbsp;<a href="">active AI research theme around this</a>, and sometimes people respond favorably to the idea of a machine facilitator because they feel it will be less biased. Sadly, there is plenty of evidence that&nbsp;<a href="">algorithms can be biased too</a>, it all depends on the training set. For example, one study of machine learning found that male names were more strongly associated with “professional” and “salary” than female names.</li></ol> <p>So of the list above, we have a decent case for automation being influential on two of the 10 roles (Monitor and Resource Allocator) and helpful in two more (Liaison and Disseminator).</p> <h3>Even if we can, doesn’t mean we will</h3> <p>Note that just because a task can be automated doesn’t always mean that people will get replaced. In the 30 years&nbsp;<a href="">after ATMs were introduced, the number of bank tellers increased</a>&nbsp;slightly.</p> <p>Removing workers is one response to automation, but improving quality is another option to pursue. The same thing has happened with word processing: reports used to be dull, monospaced affairs. In principle, the introduction of word processors could have led to us spending much less time producing them. In practice we spend the same time or more producing dull reports that now have sophisticated layouts and slick graphics.</p> <p>So don’t wish away management just yet — but be prepared for AI to make them more sophisticated and slick than ever before. But just as dull.</p> <p style="text-align:right">This article was&nbsp;<a href="" class="">originally published over at CMSWire</a>.</p> <p style="text-align:right">Photo credit: <a href="">Michael Coghlan</a>.</p> Digital Workplace Technology AI machine learning managers tasks Sam Marshall Create a photo album with OneDrive app and client Ellen's Digital Workplace urn:uuid:bf0f93e9-bec7-c685-1454-5497e7026649 Sun, 31 Mar 2019 14:40:57 +0200 In my current role I have a slightly wider scope than &#8220;just” SharePoint and Yammer. I am now troubleshooting and advising about the other Office 365 tools as well, so I need to expand my skills and knowledge rapidly to&#8230; <p class="more-link"><a href="">Continue reading <span class="meta-nav">&#8594;</span></a></p> <p><img data-attachment-id="8371" data-permalink="" data-orig-file="" data-orig-size="640,430" data-comments-opened="1" data-image-meta="{&quot;aperture&quot;:&quot;4&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;NIKON D5100&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;26&quot;,&quot;iso&quot;:&quot;100&quot;,&quot;shutter_speed&quot;:&quot;0.016666666666667&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}" data-image-title="OneDrive-photo-album-631084_640" data-image-description="" data-medium-file=";h=202" data-large-file="" class="alignright size-medium wp-image-8371" src=";h=202" alt="OneDrive-photo-album-631084_640" width="300" height="202" srcset=";h=202 300w,;h=404 600w,;h=101 150w" sizes="(max-width: 300px) 100vw, 300px" />In my current role I have a slightly wider scope than &#8220;just” SharePoint and Yammer. I am now troubleshooting and advising about the other Office 365 tools as well, so I need to expand my skills and knowledge rapidly to stay a few steps ahead of my audience <img src="" alt=" Do More With SharePoint Office 365 Business Example Mobile Office365 OneDrive Usability Ellen van Aken ellenvanaken