NSA Conn http://feed.informer.com/digests/DEFH2VSYX4/feeder NSA Conn Respective post owners and feed distributors Fri, 06 Jan 2017 02:40:16 +0000 Feed Informer http://feed.informer.com/ Gilda Keynotes MASA Retreat http://gildabonanno.blogspot.com/2017/08/gilda-keynotes-masa-retreat.html Gilda Bonanno's blog urn:uuid:1c7050f6-b820-482e-4d35-cafe4fffd166 Tue, 22 Aug 2017 22:06:00 +0000 <div dir="ltr" style="text-align: left;" trbidi="on">I was honored to serve as the keynote speaker for the Michigan Association of School Administrators (MASA) Women in Leadership Retreat, held on beautiful Mackinac Island, Michigan.<br /><br />I presented 2 sessions to the group of women principals, administrators and superintendents: Developing Leadership Presence: Confidence, Competence and Leadership and Bold Presentation Skills.<br /><br /><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://2.bp.blogspot.com/-1b7q3dsI87M/WZS-OyhwhoI/AAAAAAAAB08/18vcbh9EPzgUPBec2sGJ3vVl3Pv4CqwDgCLcBGAs/s1600/Class%2Bphoto%2BMASA.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="630" data-original-width="1200" height="168" src="https://2.bp.blogspot.com/-1b7q3dsI87M/WZS-OyhwhoI/AAAAAAAAB08/18vcbh9EPzgUPBec2sGJ3vVl3Pv4CqwDgCLcBGAs/s320/Class%2Bphoto%2BMASA.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">A great community of women</td></tr></tbody></table><br /><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://2.bp.blogspot.com/-nSX8kjJvRQg/WZS-O3wTKEI/AAAAAAAAB1A/IxI3fKtJNnMQwezMOyJrC7TFpORjh4T6QCLcBGAs/s1600/TEaching%2Bat%2BMASA.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="900" data-original-width="1200" height="240" src="https://2.bp.blogspot.com/-nSX8kjJvRQg/WZS-O3wTKEI/AAAAAAAAB1A/IxI3fKtJNnMQwezMOyJrC7TFpORjh4T6QCLcBGAs/s320/TEaching%2Bat%2BMASA.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">Learning to be better leaders</td></tr></tbody></table><div class="separator" style="clear: both; text-align: center;"><br /></div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://4.bp.blogspot.com/-EH1iBkOHvDY/WZTATUcxdTI/AAAAAAAAB1c/aNPZ8cC5EH45vt6IDHXTl1sZPPWiMXGDQCLcBGAs/s1600/IMG_20170510_151841.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1600" data-original-width="1600" height="320" src="https://4.bp.blogspot.com/-EH1iBkOHvDY/WZTATUcxdTI/AAAAAAAAB1c/aNPZ8cC5EH45vt6IDHXTl1sZPPWiMXGDQCLcBGAs/s320/IMG_20170510_151841.jpg" width="320" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">The view from my hotel, of the great lawn and the water</td></tr></tbody></table><br /><div class="separator" style="clear: both; text-align: center;"></div><div class="separator" style="clear: both; text-align: center;"><a href="https://4.bp.blogspot.com/-0E9Ns1GfNr4/WZTACoBeHLI/AAAAAAAAB1Y/G-JUHjQs5hIZqovAwB5GX9pT2U3fvHAQQCLcBGAs/s1600/IMG_20170510_145856.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="1600" height="320" src="https://4.bp.blogspot.com/-0E9Ns1GfNr4/WZTACoBeHLI/AAAAAAAAB1Y/G-JUHjQs5hIZqovAwB5GX9pT2U3fvHAQQCLcBGAs/s320/IMG_20170510_145856.jpg" width="320" /></a></div><div class="separator" style="clear: both; text-align: center;">The horse-drawn "taxi" that serves as transportation on Mackinac Island - no cars allowed</div><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://4.bp.blogspot.com/-ecsI8Vfa8B0/WZTACo_Zu4I/AAAAAAAAB1U/ax_NPId9l5YPe7zQrnFN3fuR1Y_ALS_ngCLcBGAs/s1600/IMG_20170510_145935.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="1600" height="320" src="https://4.bp.blogspot.com/-ecsI8Vfa8B0/WZTACo_Zu4I/AAAAAAAAB1U/ax_NPId9l5YPe7zQrnFN3fuR1Y_ALS_ngCLcBGAs/s320/IMG_20170510_145935.jpg" width="320" /></a></div><div class="separator" style="clear: both; text-align: center;">Hard-working horses on the main street through town</div><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/wEFGCP90t90" height="1" width="1" alt=""/> bold presentation skills confidence executive presence improv comedy leadership Mackinac Island MASA meeting Michigan self-confidence women Gilda Bonanno The 5 Don’ts of Frequent Feedback http://www.wallyhauck.com/the-5-donts-of-frequent-feedback/ Wally Hauck urn:uuid:b85bd3de-a3ff-a70c-1601-26da8a160207 Mon, 21 Aug 2017 16:23:24 +0000 The transformation of the typical performance review process often includes the phrase, “make feedback more frequent”.  That sounds like a good idea. It is if certain conditions are in place.  There are five conditions which will either make or break the efficacy of frequent feedback&#8230; READ MORE <p>The transformation of the typical performance review process often includes the phrase, “make feedback more frequent”.  That sounds like a good idea. It is if certain conditions are in place.  There are five conditions which will either make or break the efficacy of frequent feedback&#8230; READ MORE</p> Uncategorized Wally Hauck Women's Business Development Council 20th Anniversary Gala Luncheon 10/20/17 http://gildabonanno.blogspot.com/2017/08/womens-business-development-council.html Gilda Bonanno's blog urn:uuid:3079fbe8-1a50-48f7-355a-c4240c49ac08 Fri, 18 Aug 2017 21:44:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><br /><div style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img height="640" src="https://www.ctwbdc.org/Assets/2017%20Gala%20Luncheon%20Invitation%20Image%20for%20Website.png" width="361" /></div><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />I am honored to once again serve as the Emcee for this event. &nbsp;For more information, or tickets/sponsorship, visit&nbsp;<a href="http://www.ctwbdc.org/WBDCs-20th-Anniversary-Gala-Luncheon-C99.aspx">http://www.ctwbdc.org/WBDCs-20th-Anniversary-Gala-Luncheon-C99.aspx</a><br /><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/KNrpQe8snMc" height="1" width="1" alt=""/> carla harris Dara Lamb emcee entrepreneur meeting Morgan Stanley Pitney Bowes SBA wbdc women Gilda Bonanno ATD 9/18 Meeting in Norwalk, CT http://gildabonanno.blogspot.com/2017/08/atd-918-meeting-in-norwalk-ct.html Gilda Bonanno's blog urn:uuid:e2963106-6ea2-2f0a-be5a-fbd50c91c0ed Wed, 16 Aug 2017 21:14:13 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong><span style="font-family: Arial, Helvetica, sans-serif;">Association for Talent Development, Southern CT chapter meeting&nbsp;</span></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong><span style="font-family: Arial, Helvetica, sans-serif;">Monday, September 18, 2017, 5:45 PM</span></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong><span style="font-family: Arial, Helvetica, sans-serif;">Norwalk Inn &amp; Conference Center, Norwalk, CT</span></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong style="text-align: center;"><span style="font-family: Arial, Helvetica, sans-serif;">Amazing Things Can Happen When You Stop Knowing What You Are Talking About</span></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong style="text-align: center;"><em><strong><em><span style="font-family: Arial, sans-serif;">With guest speaker, </span></em></strong></em></strong><strong style="text-align: center;"><em><strong><em><span style="font-family: Arial, Helvetica, sans-serif;">Brent Robertson</span><span style="font-family: Arial, sans-serif;">,&nbsp;</span></em></strong></em></strong><strong style="font-family: Arial, sans-serif; text-align: center;"><em>Partner, Fathom</em></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; text-align: left;"><strong style="font-family: Arial, sans-serif; text-align: center;"><em><br /></em></strong></div><div align="center" style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="clear: right; float: right; font-family: Arial, sans-serif; font-size: 21px; margin-bottom: 1em; margin-left: 1em;"><img alt="" border="0" height="136" src="https://astdscc.org/resources/Pictures/Brent%20Robertson.jpg" title="" width="127" /></span><strong><em></em></strong></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;">If our future is a world with unprecedented unpredictability, how can we rely on the tools of the past to successfully navigate it? In this talk, Brent Robertson will share how his consulting firm Fathom abandoned what they knew, and instead, applied their imagination to design a way to help their clients thrive in their future.&nbsp;</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;"><br /></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-size: 14px;">Attendees will benefit by being introduced to:</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;">• Unique ways of thinking about strategy and organizational development that open up possibility, invite ownership, and inspire action.</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;">• Principles of practice that can help change practitioners be more effective in their work.</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;">• Thoughts on who we need to be and what we need to provide for our clients to help them navigate the future.</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-size: 14px;"><strong><span style="font-family: Arial, sans-serif;"><br /></span></strong></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-size: 14px;"><strong><span style="font-family: Arial, sans-serif;">About Brent:</span></strong></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Brent works with leaders to design futures worth fighting for. A partner at&nbsp;<a href="http://www.fathom.net/" style="color: #f26100;">Fathom</a>, he champions an approach to strategic planning, employee&nbsp;engagement, leadership succession and market differentiation that prioritizes people and relationships.&nbsp;As a result, his clients don’t simply plan their future, they bring them to life through the energy of organization-wide involvement in, and commitment to, generating businesses that matter.&nbsp;</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><br /></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-size: 14px;"><span style="font-family: Arial, sans-serif;">Brent serves on the Communications Committee of the New York chapter and Programming Committee of the Connecticut chapter of</span>&nbsp;<span style="font-family: Arial, sans-serif;">Society of Marketing Professional Services. SMPS is a national organization recognized as the premier resource for advocating, educating and connecting leaders in the professional services industry.&nbsp; He is also on the Board of the University of Hartford Construction Institute.&nbsp; He earned a BFA (Bachelor in Fine Arts) in Graphic Design, Ceramics, Art History, and Astronomy at the University of Hartford.</span></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;"><br /></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;">Let this eclectic and entertaining professional help you see and think in a new way!</span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;"><br /></span></div><div style="background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.8px;"><span style="font-family: Arial, sans-serif; font-size: 14px;"><br /></span></div><div style="background-color: white;"><span style="font-family: Arial, sans-serif; font-size: 14px;">For more information or to register, visit&nbsp;</span><span style="background-color: transparent; font-size: 14px;"><span style="font-family: Arial, sans-serif;"><a href="https://astdscc.org/event-2626056">https://astdscc.org/event-2626056</a></span></span></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/xnBD194UDcQ" height="1" width="1" alt=""/> ASTD ASTD-SCC atd Brent Robertson creativity Fathom innovation meeting networking Norwalk Gilda Bonanno LESSONS FROM A RIVER http://blog.jeanbaur.com/?p=480 Jean's Blog urn:uuid:d2e491f4-2707-3512-4734-beb06fff2209 Wed, 16 Aug 2017 13:54:20 +0000 Lucky me, I got to go on a Viking River Cruise up the Danube River, starting in Budapest and ending in Passau, Germany. What amazed me was how the river affected everything. First thing in the morning I&#8217;d open my curtains and see it flowing by. We ate breakfast looking at the gray-green water swirling [&#8230;] <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/08/Jean-Linz.jpg" rel="attachment wp-att-482"><img class="alignnone size-medium wp-image-482" src="http://jeanbaur.com/blog/wp-content/uploads/2017/08/Jean-Linz-300x225.jpg" alt="Jean, Linz" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/08/Jean-Linz-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/08/Jean-Linz.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a> <a href="http://jeanbaur.com/blog/wp-content/uploads/2017/08/Budapest.jpg" rel="attachment wp-att-483"><img class="alignnone size-medium wp-image-483" src="http://jeanbaur.com/blog/wp-content/uploads/2017/08/Budapest-300x225.jpg" alt="Budapest" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/08/Budapest-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/08/Budapest.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> <p>Lucky me, I got to go on a Viking River Cruise up the Danube River, starting in Budapest and ending in Passau, Germany. What amazed me was how the river affected everything. First thing in the morning I&#8217;d open my curtains and see it flowing by. We ate breakfast looking at the gray-green water swirling around us (sorry, but the Danube isn&#8217;t blue) and at the other ships going by. We got off the boat and did walking and bus tours, but then, happily came back to our boat. And at night, as I was falling asleep, I could feel the force of the river as we cruised.</p> <p>One night I had trouble sleeping so I got up and opened the curtains. I gasped as I was faced with total blackness. My poor husband thought I&#8217;d hurt myself, but when I burst out laughing he realized I was okay. We were in a lock and were so close to the walls, I could touch them. And then, as if by magic, in the morning, we were at a new  port.</p> <p>It was always there. It sustained busy boat traffic and was lined by parks, forests, old churches and castles in the surrounding hills. It never stopped moving but invited me to stillness. I loved being up on the top deck, just watching. As it rushed by on its way to the Black Sea, its simple lesson was be here now. Discover. Enjoy.</p> Jean Jean How to Give White Flag® Feedback http://www.wallyhauck.com/how-to-give-white-flag-feedback-2/ Wally Hauck urn:uuid:fd6b297e-5aee-8e93-bd83-49cfae4ace61 Tue, 15 Aug 2017 23:32:23 +0000 Delivering effective feedback is enormously important and enormously challenging.  I have spoken about this in my last two blogs.  I identified the three reasons why the feedback is so challenging namely the confusion between feedback and criticism, the concern about making things worse, and a lack of knowledge about how to give feedback such that [&#8230;] <p>Delivering effective feedback is enormously important and enormously challenging.  I have spoken about this in my last two blogs.  I identified the three reasons why the feedback is so challenging namely the confusion between feedback and criticism, the concern about making things worse, and a lack of knowledge about how to give feedback such that the other party accepts it, learns, and applies the learning&#8230; <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5460&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck Leadership & Colin Powell http://gildabonanno.blogspot.com/2017/08/leadership-colin-powell.html Gilda Bonanno's blog urn:uuid:3debcf86-7d76-552e-5c2c-6f6a5fe879af Sun, 13 Aug 2017 19:28:21 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="separator" style="clear: both; text-align: center;"><a href="https://2.bp.blogspot.com/-RpsSbORG8Yc/WZCn9xR38hI/AAAAAAAAB0I/rMyAcVyprcYHVuRSTH5gJn7EyZAY3Rr4ACLcBGAs/s1600/Colin%2BPowell%2Bquote.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="492" data-original-width="650" height="301" src="https://2.bp.blogspot.com/-RpsSbORG8Yc/WZCn9xR38hI/AAAAAAAAB0I/rMyAcVyprcYHVuRSTH5gJn7EyZAY3Rr4ACLcBGAs/s400/Colin%2BPowell%2Bquote.jpg" width="400" /></a></div><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/W4y7cqVzwsg" height="1" width="1" alt=""/> Colin Powell communication communication skills leadership management quotations quotes Gilda Bonanno Fearless Feedback and the Complete Performance Improvement Process http://www.wallyhauck.com/fearless-feedback-and-the-complete-performance-improvement-process/ Wally Hauck urn:uuid:8a750918-fc13-f32e-2b26-404cd8544b65 Sat, 12 Aug 2017 00:02:03 +0000 Senior Management of Independent Living, Inc. realized it had to change and adapt to the continuing cost pressure and funding challenges from their New York State contractors.   They had to adapt while serving a growing number of clients who came with increasingly complex issues.  In order to do this, they needed to improve trust and [&#8230;] <p>Senior Management of Independent Living, Inc. realized it had to change and adapt to the continuing cost pressure and funding challenges from their New York State contractors.   They had to adapt while serving a growing number of clients who came with increasingly complex issues.  In order to do this, they needed to improve trust and develop more effective leaders at every level.  Their current process and leadership methods were not robust enough to help them reach their intended goals.  They needed <em>Fearless Feedback</em> and the <em>Complete Performance Improvement Process </em>to fully engage staff productivity and innovation.</p> <br/>[contact-form-7]<div id="wpm_download_1" style="display:none;"> </div> Uncategorized Wally Hauck Credible Leader Checklist http://www.wallyhauck.com/credible-leader-checklist/ Wally Hauck urn:uuid:428f9cb0-aea1-e5a7-7d26-3f13c3fdf7f6 Fri, 11 Aug 2017 20:58:31 +0000 Leaders need to develop credibility.  This checklist can be used as a self-assessment and/or can be given to trusted colleagues or employees who will tell you the truth about your level of skill for each of the credibility behaviors.  Use the data to create a development plan for improvement. &#160; <p>Leaders need to develop credibility.  This checklist can be used as a self-assessment and/or can be given to trusted colleagues or employees who will tell you the truth about your level of skill for each of the credibility behaviors.  Use the data to create a development plan for improvement.</p> <br/>[contact-form-7]<div id="wpm_download_7" style="display:none;"> </div> <p>&nbsp;</p> Uncategorized Wally Hauck 5 Elements Improve Speed in Your Organization with Self-Management http://www.wallyhauck.com/5-elements-improve-speed-in-your-organization-with-self-management/ Wally Hauck urn:uuid:31fa982b-3fbd-2962-b218-58e920f65c55 Mon, 07 Aug 2017 15:07:03 +0000 Can an organization operate as a self-organizing and/or self-management system, and should it?  Yes! Nature holds examples of self-organizing systems (birds, bees, ants etc.) and we can also find them in our economy.  There is an important distinction between self- management and manager-dependency. Most organizations have a manager-dependent environment.  A manager-dependent environment creates fear and [&#8230;] <p>Can an organization operate as a self-organizing and/or self-management system, and should it?  Yes! Nature holds examples of self-organizing systems (birds, bees, ants etc.) and we can also find them in our economy.  There is an important distinction between self- management and manager-dependency. Most organizations have a manager-dependent environment.  A manager-dependent environment creates fear and therefore less innovation.  Self-Management increases employee engagement and innovation&#8230;  <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5390&amp;type=post">READ MORE</a></p> Employee Engagement Feedback Leadership Management Performance Management Wally Hauck Fearless Feedback: The White Flag® http://www.wallyhauck.com/fearless-feedback-the-white-flag-2/ Wally Hauck urn:uuid:253d8fca-03da-f811-7ecf-7f0d190bf3ef Mon, 31 Jul 2017 22:23:21 +0000 &#160; &#160; In a previous blog I identified the three barriers preventing effective feedback namely confusion between feedback and criticism, the fear of making things worse, and not knowing how to deliver feedback to ensure it is positively accepted. What if there was a way to provide feedback clearly and safely so it is welcomed?  [&#8230;] <p><img class="alignleft wp-image-1191" src="http://www.wallyhauck.com/wp-content/uploads/2017/01/White-Flag-150x150.jpg" alt="" width="88" height="88" /></p> <p>&nbsp;</p> <p>&nbsp;</p> <p>In a previous blog I identified the three barriers preventing effective feedback namely confusion between feedback and criticism, the fear of making things worse, and not knowing how to deliver feedback to ensure it is positively accepted.</p> <p>What if there was a way to provide feedback clearly and safely so it is welcomed?  What if there was a tool to eliminate the fear for both the giver and receiver?  That tool is called the White Flag®&#8230;<a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5319&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck Brian Tracy on Preparation http://gildabonanno.blogspot.com/2017/07/brian-tracy-on-preparation.html Gilda Bonanno's blog urn:uuid:864c45e8-3e60-97de-cd86-b5f8a6baf908 Mon, 31 Jul 2017 21:41:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div style="box-sizing: border-box; color: #252525; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; margin-bottom: 10px;">“The mark of the professional in every field is preparation. The more thoroughly you prepare for a meeting of any kind, even with just one other person, the more effective you will appear and the better results you will get.</div><div style="box-sizing: border-box; color: #252525; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; margin-bottom: 10px;">The power is always on the side of the person who has prepared the most thoroughly. The individual who comes into a meeting unprepared has diminished power and sometimes no power at all.”</div><div style="box-sizing: border-box; color: #252525; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 14px; margin-bottom: 10px;">-Brian Tracy, Self-Development Expert</div><table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody><tr><td style="text-align: center;"><a href="https://4.bp.blogspot.com/-Fb9l-JUGW_8/TPWwSdHPCzI/AAAAAAAAAKE/hsOMIhbgDfUzkOIDYS9oULl47ii_IzZcwCPcBGAYYCw/s1600/Camp%2BNSA%2B018%2B-%2BGilda%2Bwith%2BBrian%2BTracy.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1600" data-original-width="1491" height="320" src="https://4.bp.blogspot.com/-Fb9l-JUGW_8/TPWwSdHPCzI/AAAAAAAAAKE/hsOMIhbgDfUzkOIDYS9oULl47ii_IzZcwCPcBGAYYCw/s320/Camp%2BNSA%2B018%2B-%2BGilda%2Bwith%2BBrian%2BTracy.jpg" width="298" /></a></td></tr><tr><td class="tr-caption" style="text-align: center;">I had the privilege of meeting Brian Tracy at a National Speakers Association Meeting several years ago, when he shared his wisdom with NSA chapter leaders. &nbsp;</td></tr></tbody></table></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/1HSecQijVH4" height="1" width="1" alt=""/> Brian Tracy business communication skills meetings National Speakers Association NSA practice presentation skills public speaking self-confidence success Gilda Bonanno How to Stay Within Your Time Limit When Presenting http://gildabonanno.blogspot.com/2017/07/how-to-stay-within-your-time-limit-when.html Gilda Bonanno's blog urn:uuid:ac7becb8-b190-5bef-1349-ba2f6e64c4d6 Sat, 29 Jul 2017 17:00:22 +0000 <div dir="ltr" style="text-align: left;" trbidi="on">If you practice your presentation and find that it’s too long, you have only 2 options to cut the time:<br /><br /><b>1) Have fewer points</b><br />You can’t tell the audience everything you know about a subject, especially if you’re an expert. &nbsp;Too much information will overwhelm them. &nbsp;Instead, figure out what this specific audience needs to know about your topic - what is the one key message you’d like them to remember? &nbsp;Then make sure your points support that message.<br /><br /><b>2) Say less about each point</b><br />Don’t go into detail about each point because too much explanation and background will cost you time. &nbsp;Instead, mention the point briefly and then move on (And you could include resources containing more detail in a handout or at the end of your presentation).<br /><br />Speaking faster is not an option, since in order to have a real impact on the time, you will have to speak too quickly for the audience to understand you.<br /><br />To help with your timing, prepare time checkpoints so as you’re delivering your presentation, you can judge how you’re doing with the time. &nbsp;For example, you would know that you should be on the second of your four points by midway through your time limit.<br /><br />Following these strategies will help you stay within your time limit, which will automatically make you a better presenter. <br /><br /><br />Gilda Bonanno’s blog<a href="http://www.gildabonanno.blogspot.com/" target="_blank"> www.gildabonanno.blogspot.com</a><br /><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/Hy8MUAziFTc" height="1" width="1" alt=""/> audience business presentation communication skills confidence practice presentation presentation skills public speaking speech Gilda Bonanno Miscommunication: Small or Large Olives? http://gildabonanno.blogspot.com/2017/07/miscommunication-small-or-large-olives.html Gilda Bonanno's blog urn:uuid:8ff81af8-0200-a494-8841-40a4c974b7d8 Thu, 27 Jul 2017 17:00:33 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">Standing at the deli counter of my local supermarket, I say to the clerk, “I’d like some pitted&nbsp;Kalamata olives, please.”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">He replies, “OK. &nbsp;Small or large?” &nbsp;</span></div><div style="text-align: left;"><br /></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">I&nbsp;respond, “The Kalamata olives.”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">He asks again, “Small or large?”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><a href="https://1.bp.blogspot.com/-ttAd2hIZaeE/WXZbRVoel-I/AAAAAAAABzc/yuNHjAuW2DoclsFcYS5Zrwt3p5vIveZQwCEwYBhgL/s1600/IMG_20170724_163313.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="1200" data-original-width="1200" height="200" src="https://1.bp.blogspot.com/-ttAd2hIZaeE/WXZbRVoel-I/AAAAAAAABzc/yuNHjAuW2DoclsFcYS5Zrwt3p5vIveZQwCEwYBhgL/s200/IMG_20170724_163313.jpg" width="200" /></a><span style="font-family: &quot;verdana&quot; , sans-serif;">Now I’m getting a little agitated, so I repeat in a louder voice, “The pitted Kalamata olives,” and point to the&nbsp;bowls of olives arranged behind the glass in the deli case. &nbsp;</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">He&nbsp;repeats his question, “Small or large?”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">More than a little agitated now, I&nbsp;respond in a slow, deliberate voice,&nbsp;“The&nbsp;black Kalamata olives, no pits.”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">He looks blankly at me. &nbsp;Finally I say in exasperation, “I don’t know what you mean. &nbsp;I don’t see small or large olives. I just see ONE size.”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">He smiles broadly and&nbsp;high above the elevated platform he’s standing on, he&nbsp;holds up two empty plastic&nbsp;containers, one small and one large, “Small or large?”</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">I smile and say, “Now I get it! A small container of Kalamata olives, please.”</span></div><div style="text-align: left;"></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">How often does this kind of simple miscommunication&nbsp;happen? I thought he was asking about the size of the olives while he was actually asking about the size of the container and how many olives I wanted.&nbsp;</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">It took us a while to realize the issue because he kept&nbsp;repeating the same words in the same question&nbsp;and I kept&nbsp;giving the same answer, just louder and slower as if he didn’t understand. &nbsp;</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">Both of us bore responsibility for the miscommunication and could have helped the situation by giving more information, asking clarifying questions or viewing the situation from the other person’s point of view, </span><span style="font-family: &quot;verdana&quot; , sans-serif;">rather than assuming the other person was wrong or stupid.&nbsp;</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">This was not a crucial conversation and&nbsp;both of us laughed about it. &nbsp;But this kind of&nbsp;simple miscommunication&nbsp;happens frequently and in more&nbsp;critical communications, eroding our&nbsp;ability to work with and lead others to get things done. &nbsp;</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">So the next time you hit a miscommunication, whether it’s&nbsp;a seemingly simple interaction or the stakes are high, take a moment to clarify if the other person is asking about the size of the olives or the size of the container to put the olives in.&nbsp;</span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;"><br /></span></div><div style="text-align: left;"><span style="font-family: &quot;verdana&quot; , sans-serif;">And by the way, I added the olives to my salad of&nbsp;cucumber, tomatoes and bell peppers and it was delicious! Let me know&nbsp;if you’d like the recipe.</span></div><br /><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/MqHfd5be_yA" height="1" width="1" alt=""/> business communication communication skills customer service miscommunication success Gilda Bonanno “NOT MY CIRCUS, NOT MY MONKEY” http://blog.jeanbaur.com/?p=476 Jean's Blog urn:uuid:f769fb04-cd40-bbd6-7209-bc12db1bc6f6 Wed, 26 Jul 2017 15:33:18 +0000 Maybe you&#8217;ve heard this wonderful Polish expression before, but I just came upon on and love it! It is the best advice for those of us who like to solve problems. Who are compassionate. Okay, even maybe a little bossy. Every time I say it aloud, I laugh, which we all know is the best [&#8230;] <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/07/not-my-circus.jpg" rel="attachment wp-att-477"><img class="alignnone size-medium wp-image-477" src="http://jeanbaur.com/blog/wp-content/uploads/2017/07/not-my-circus-300x191.jpg" alt="not my circus" width="300" height="191" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/07/not-my-circus-300x191.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/07/not-my-circus.jpg 636w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> <p>Maybe you&#8217;ve heard this wonderful Polish expression before, but I just came upon on and love it! It is the best advice for those of us who like to solve problems. Who are compassionate. Okay, even maybe a little bossy. Every time I say it aloud, I laugh, which we all know is the best medicine. But the great thing about this phrase is that it helps me step back and make a choice&#8211;get involved, not get involved? It helps me remember that I&#8217;m not running things. It puts me in my right place. And if I were going to get a tattoo, which I&#8217;m not, I would have these words imprinted on my arm, or running up my leg. If I were a composer, I&#8217;d turn it into a song. So, being just me, I&#8217;ll share it with you.  I hope <del></del> it makes you giggle and helps you through your day.</p> Jean Jean NPR’s 3 Tips for Better Voice Quality http://gildabonanno.blogspot.com/2017/07/nprs-3-tips-for-better-voice-quality.html Gilda Bonanno's blog urn:uuid:ce5a90fd-0b57-635b-b604-f3afc9579a0d Wed, 26 Jul 2017 13:30:34 +0000 <div dir="ltr" style="text-align: left;" trbidi="on">Your voice is a key component of your communication delivery - and ever more important if you present over the phone, when you have no other body language element to communicate to the audience.<br /><br />Here’s an article with helpful voice tips, from Jessica Hansen who coaches reporters at NPR (National Public Radio) on vocal delivery. She includes a video of vocal exercises to avoid vocal fry and improve breathing, resonance and vocal energy.<br /><b><br /></b>Read the article here:<b> &nbsp;</b><b><i>Aerobics for your voice: 3 tips for sounding better on air</i></b><br /><a href="http://training.npr.org/audio/aerobics-for-your-voice-3-tips-for-sounding-better-on-air/">http://training.npr.org/audio/aerobics-for-your-voice-3-tips-for-sounding-better-on-air/</a></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/uRHbmpktrpQ" height="1" width="1" alt=""/> body language communication skills Jessica Hansen non-verbal communication NPR presentation skills radio voice Gilda Bonanno Gilda featured on the SAWA Blog http://gildabonanno.blogspot.com/2017/07/gilda-featured-on-sawa-blog.html Gilda Bonanno's blog urn:uuid:5b181796-18da-fffe-b3aa-1603d6d0b80e Mon, 24 Jul 2017 15:00:12 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><span style="font-family: Verdana, sans-serif;">I’m excited to have my post, “Management By Walking Around: Please Don’t Prowl, Growl or Scowl,” featured on the SAWA blog.</span><br /><span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;">You can read it here:</span><br /><a href="http://blog.sawanetwork.org/management-by-walking-around-please-dont-prowl-growl-or-scowl/"><span style="font-family: Verdana, sans-serif;">http://blog.sawanetwork.org/management-by-walking-around-please-dont-prowl-growl-or-scowl/</span></a><br /><span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;">SAWA is the Society of Animal Welfare Administrators and I recently presented two sessions on the topic of MBWA at the SAWA Management Conference in Long Beach, CA.&nbsp;</span></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/tuOiTMIatok" height="1" width="1" alt=""/> conference confidence Keynote speaker management MBWA SAWA Society of Animal Welfare Administrators speaker Gilda Bonanno Use Your Password to Overcome Your Fear of Public Speaking http://gildabonanno.blogspot.com/2017/07/use-your-password-to-overcome-your-fear.html Gilda Bonanno's blog urn:uuid:b3b21a31-c7a5-67e6-f015-d12e7d475a51 Sat, 22 Jul 2017 15:21:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;">To combat&nbsp;the fear of public speaking and overcome the negative voice in your head (that says, "You’re going to fail,”&nbsp;right before you open your mouth to present), I recommend using a positive affirmation or&nbsp;mantra. &nbsp;</span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;"><br /></span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;"><strong><span style="font-weight: normal;">A&nbsp;mantra is a term&nbsp;</span></strong>borrowed from meditation and yoga that means a word or phrase that you repeat to yourself to focus your mind and energy.&nbsp;Your&nbsp;<strong><span style="font-weight: normal;">mantra&nbsp;</span></strong>should be personally meaningful to you and should be a phrase that you can believe.&nbsp;&nbsp;</span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;"><br /></span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;">You use your&nbsp;mantra to drown out that negative voice and boost your confidence while you’re building your presentation skills.&nbsp;</span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;"><br /></span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;">Since it takes practice to get used to saying your mantra instead of listening to that negative voice, so why not make it your computer password?&nbsp;Anytime&nbsp;you log in, you will be reminded of the positive statement. &nbsp;</span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;"><br /></span></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;">You can ch<span style="font-size: small;">ange some characters so it’s not easy to hack. For example, if your mantra is&nbsp;</span>“<span style="font-size: small;">I’ve got this,” then your password could be: IVg0thi$</span></span></div><div style="background-color: white; text-align: left;"></div><div style="background-color: white; text-align: left;"><span style="font-family: Verdana, sans-serif;">Or if your mantra is RESPECT (from the Aretha Franklin song), then your password could be: Re$4ect</span></div><div style="text-align: left;"><span style="font-weight: normal;"><span style="font-family: Verdana, sans-serif;"><br /></span></span><span style="font-weight: normal;"><span style="font-family: Verdana, sans-serif;">Have fun coming up with different mantras and passwords until you find one that resonates with you and is easy to remember. &nbsp;You’ll be on your way to more confident public speaking, using&nbsp;a secure log-in. &nbsp;So you get cyber security and confidence building all in one!</span></span></div><div style="background-color: white; font-family: Calibri, Helvetica, sans-serif, Helvetica, EmojiFont, 'Apple Color Emoji', 'Segoe UI Emoji', NotoColorEmoji, 'Segoe UI Symbol', 'Android Emoji', EmojiSymbols; font-size: 16px;"><span style="font-size: 12pt;"><br /></span></div><div style="background-color: white; font-family: Calibri, Helvetica, sans-serif, Helvetica, EmojiFont, 'Apple Color Emoji', 'Segoe UI Emoji', NotoColorEmoji, 'Segoe UI Symbol', 'Android Emoji', EmojiSymbols; font-size: 16px;"><span style="font-size: 12pt;">For more on this topic, see my article,&nbsp;<a href="http://www.gildabonanno.com/Pages/DrownOutThatNegativeVoiceinYourHead.aspx" target="_blank">Drown Out That Negative Voice in Your Head</a></span></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/2FFXdtYQEiA" height="1" width="1" alt=""/> audience bold presentation skills confidence presentation presentation skills public speaking self-confidence Gilda Bonanno Gilda to present Developing Leadership Presence on 7/31 http://gildabonanno.blogspot.com/2017/07/gilda-to-present-developing-leadership.html Gilda Bonanno's blog urn:uuid:a315d0d9-93e0-52a9-6f1c-ecddd08cf554 Thu, 20 Jul 2017 13:33:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on">I will be presenting “Developing Leadership Presence: Confidence, Competence and Composure” to Mondays @ 7 Networking Group on July 31st.<br /><b><br /></b><b>Description</b><br />To be successful as a leader, you have to know what you’re talking about, come across as credible, demonstrate confidence without being perceived as cocky and maintain your self-control, especially under pressure. Whether you are setting strategic direction, managing change or leading people, you will achieve your goals if you can calmly and confidently tap into your knowledge and communicate clearly.<br /><br /><b>You will learn how to:&nbsp;</b><br />• Communicate like a leader and be authentic, engaging and focused<br />• Prevent your non-verbal communication from undermining your message<br />• Demonstrate your expertise and establish credibility<br />• Discover how to react quickly and effectively to the unexpected<br /><br />Meetings are free and open to the public, so bring a friend!<br /><br /><a href="http://www.mondaysat7.org/">http://www.mondaysat7.org</a><br /><br /><div style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><i>Mondays at Seven</i>&nbsp;is a&nbsp;job search networking group. Our goals are to energize our members' job search process, present programs and resources that will benefit our members in their job search, leverage the group's alumni as a continuing resource, and "pay it forward" to each other and the community.</div><div style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;">Meetings are free and open to the public.</div><div style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><br /></div><div style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><b>SCHEDULE</b></div><ul style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><li style="list-style-position: outside; list-style-type: square;"><b>7:00am-7:40am Networking&nbsp;</b></li><li style="list-style-position: outside; list-style-type: square;"><b>7:40am-8:00am Announcements</b></li><li style="list-style-position: outside; list-style-type: square;"><b>8:00am-9:00am Presentations**</b></li><li style="list-style-position: outside; list-style-type: square;"><b>9:00am-9:30am Networking and Clean Up</b></li></ul><div style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><br /></div><div><div style="background-color: #eeeeee; color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><b><span style="color: #445aa9;">Address and Directions</span></b></div><div style="text-align: center;"><span style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"></span></div><div style="text-align: left;">UNITED METHODIST CHURCH</div><span style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><div style="text-align: left;">OF WESTPORT AND WILTON</div></span><span style="color: #283769; font-family: 'Lucida Grande', 'Lucida Sans Unicode', Arial, sans-serif; font-size: 13.333333015441895px;"><div style="text-align: left;">49 Weston Rd,&nbsp;Westport,&nbsp;CT&nbsp;(Merritt exit 42)</div></span></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/eFBSkdw4Y_I" height="1" width="1" alt=""/> audience confidence interview job search leadership networking self-confidence Gilda Bonanno Three Reasons Why Feedback Can be Fearful http://www.wallyhauck.com/three-reasons-why-feedback-can-be-fearful-2/ Wally Hauck urn:uuid:3b73da09-510a-6d40-458a-1628b6157bf7 Mon, 17 Jul 2017 23:44:16 +0000 Have you ever had to tell someone something but you hesitated?  Perhaps they said something hurtful.  Perhaps they disappointed you in some way.  Instead of speaking up, you avoided the confrontation.  You second guessed your position.  You may have even made up excuses for the offender’s poor behavior.  Giving effective feedback can be quite difficult [&#8230;] <p><img class="size-thumbnail wp-image-1397" src="http://www.wallyhauck.com/wp-content/uploads/2017/07/Feedback-150x150.jpg" alt="" width="150" height="150" srcset="http://www.wallyhauck.com/wp-content/uploads/2017/07/Feedback-150x150.jpg 150w, http://www.wallyhauck.com/wp-content/uploads/2017/07/Feedback-768x775.jpg 768w, http://www.wallyhauck.com/wp-content/uploads/2017/07/Feedback.jpg 793w" sizes="(max-width: 150px) 100vw, 150px" /></p> <p>Have you ever had to tell someone something but you hesitated?  Perhaps they said something hurtful.  Perhaps they disappointed you in some way.  Instead of speaking up, you avoided the confrontation.  You second guessed your position.  You may have even made up excuses for the offender’s poor behavior.  Giving effective feedback can be quite difficult and if it’s avoided can cause even more damage.    <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5177&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck How to Know When to Give Feedback – Be a Supportive Reporter http://www.wallyhauck.com/how-to-know-when-to-give-feedback-be-a-supportive-reporter/ Wally Hauck urn:uuid:6a404508-e673-5a11-f6c4-8b36e0ddf420 Thu, 13 Jul 2017 10:30:59 +0000 Ever since Adobe, GE, Microsoft, Accenture, Deloitte, and SAP decided to radically change their performance management processes HR exerts have been touting the need for managers to give more frequent, less formal, and more useful feedback.  But how does an effective manager know when to give feedback?   READ MORE <p>Ever since Adobe, GE, Microsoft, Accenture, Deloitte, and SAP decided to radically change their performance management processes HR exerts have been touting the need for managers to give more frequent, less formal, and more useful feedback.  But how does an effective manager know when to give feedback?   <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5134&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck YOUR HAPPINESS RECIPE http://blog.jeanbaur.com/?p=472 Jean's Blog urn:uuid:f27b07a9-bec3-42cd-c58a-b91a086b970d Tue, 11 Jul 2017 14:10:00 +0000 I was reading an article recently about mood boosters, and one of the suggestions&#8211;familiar to all my stop burnout buddies&#8211;is to practice gratitude. But when the dog pees on the floor, you have a problem paying a bill,  your children act up, work piles on more work, how can you be grateful? How can you [&#8230;] <p>I was reading an article recently about mood boosters, and one of the suggestions&#8211;familiar to all my stop burnout buddies&#8211;is to practice gratitude. But when the dog pees on the floor, you have a problem paying a bill,  your children act up, work piles on more work, how can you be grateful? How can you get yourself out of a really bad mood?</p> <p>This made me realize that each of us has a happiness recipe&#8211;something or some things that lift our spirits, make us laugh, give us perspective. One friend of mine uses humor, and her laughter muscle is so well developed, that she can laugh at almost everything. I find that being outside, taking a walk or zipping around on my bike, makes me feel better. Not 100% better, but less likely to snap. For others it&#8217;s giving back, and for still others it might be writing in a journal or painting a picture or taking some amazing photos.</p> <p>Challenge:  take five minutes today, no matter how busy the day is, to think about  your happiness recipe. When you look at all the burnout busters, we know the things that help, whether it&#8217;s exercise, wine, time with grandchildren, giving back. The trick is to give yourself the time, the gift of turning yourself around. Ready for the challenge? Can you take a swim after work, or go the park for a picnic with your kids? Have a clear image of what works for you. Here&#8217;s mine&#8211;floating in the water with my twin grandsons! <a href="http://jeanbaur.com/blog/wp-content/uploads/2017/07/IMG_2765-1.jpg" rel="attachment wp-att-473"><img class="alignnone size-medium wp-image-473" src="http://jeanbaur.com/blog/wp-content/uploads/2017/07/IMG_2765-1-300x225.jpg" alt="IMG_2765 (1)" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/07/IMG_2765-1-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/07/IMG_2765-1.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> Burnout Jean Jean Avoid Triangulation: How to Save Time and Money in a Conflict http://www.wallyhauck.com/avoid-triangulation-how-to-save-time-and-money-in-a-conflict/ Wally Hauck urn:uuid:15a525ff-4b12-a4d6-f82c-28c9ccb47c83 Sat, 01 Jul 2017 10:38:51 +0000 Have you ever been pulled into a conflict between two employees?  Two employees have an emotionally charged discussion, they fail to resolve the conflict and one of them comes to you, “Joseph is refusing to do his work.  I am sick of it.”  What do you do? Do you get in the middle?  Do you [&#8230;] <p><img class="alignleft size-thumbnail wp-image-1178" src="http://www.wallyhauck.com/wp-content/uploads/2016/12/Manager-Dependent-857x1280_thumb-150x150.jpg" alt="" width="150" height="150" />Have you ever been pulled into a conflict between two employees?  Two employees have an emotionally charged discussion, they fail to resolve the conflict and one of them comes to you, “<em>Joseph is refusing to do his work.  I am sick of it.”  </em>What do you do? Do you get in the middle?  Do you call together both employees to discuss the issue?  Don’t do it. It’s a trap.  It will likely waste your time and damage profitability too.  What can you do instead?   <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5060&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck 4 Presenter Mistakes to Avoid, Or Please Don't "Vomit" on Your Audience http://gildabonanno.blogspot.com/2017/06/4-presenter-mistakes-to-avoid-or-please.html Gilda Bonanno's blog urn:uuid:7e794b69-2a81-d374-dab3-9f8abdfb8fa3 Fri, 30 Jun 2017 13:21:16 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: Arial, sans-serif;">by Gilda Bonanno LLC&nbsp;</span></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">At the end of my session at a conference, one of the audience members came up to tell me about a terrible session she had attended earlier in the day.&nbsp; She said, <i>"The presenter vomited his content on the audience.&nbsp; It was awful.&nbsp; I would have walked out if I wasn't sitting in the front row."&nbsp; </i>That's pretty strong language!&nbsp; Of course, I had to ask for the details of what made her feel "vomited" on by the presenter.<o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><br /></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Here are that presenter's top four mistakes, as described by the audience member - and what you can do to avoid them:<o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><br /></div><div class="MsoListParagraph" style="margin-left: 0in;"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Presenter Mistake #1: <i>"The content was disorganized."</i><o:p></o:p></span></b></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Your presentation should have a clear beginning, middle or end.&nbsp; It sounds so simple, yet so many presenters fail to organize their material clearly.&nbsp; Follow the old adage, "tell them what you're going to tell them, tell them, and tell them what you told them." It should be easy for the audience to follow you and understand how your points relate to each other and your overall message. <o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><br /></div><div class="MsoListParagraph" style="margin-left: 0in;"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Presenter Mistake #2: <i>"The slides were crowded and hard to read."<o:p></o:p></i></span></b></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">If the audience has to struggle to read your slides, they will struggle to understand your presentation.&nbsp; For the sake of your audience members' eyesight, use large font (larger than you think you need to use) and only a few bullet points on each slide.&nbsp; If you find yourself saying, "I know some of you can't read this…," then your slides are too crowded.&nbsp; Or go one step better and use only high-quality photos or images (not cheesy clip art) and a few words in very large font.&nbsp; Or be radical and don't use slides at all; remember, you are the message and the slides are just the visual aids.&nbsp; <o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><br /></div><div class="MsoListParagraph" style="margin-left: 0in;"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Presenter Mistake #3: <i>"He only used examples from one area, which wasn't applicable to many in the audience."</i><o:p></o:p></span></b></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">The first rule of presentations is to know your audience, and in this case, the presenter doesn't seem to have done that.&nbsp; Be sure that some of your examples come from the industries or fields represented in the audience.&nbsp; For example, if you are speaking to an audience of accountants, avoid using examples only from sales.&nbsp; Or if you're presenting to small business owners, don't just use stories from the corporate world. &nbsp;To find relevant examples and stories, check out the industry websites, read the publications and talk to people in that field.&nbsp; If there is an attendee list, interview a few audience members ahead of time <o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><br /></div><div class="MsoListParagraph" style="margin-left: 0in;"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Presenter Mistake #4: <i>"He said he wanted to make it interactive, but there was no opportunity for interactivity.</i></span></b><i><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">"</span></i><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;"><o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">I've seen many presenters make this same mistake and the solution here is simple: don't claim that you want your presentation to be interactive unless you really mean it and have planned for the interactivity with specific questions, exercises or activities.&nbsp; And just asking, "Is everyone with me?" does not count as being interactive – and anyway, it's rare that anyone will speak up and say "no." <o:p></o:p></span></div><div class="MsoListParagraph" style="margin-left: 0in;"><br /></div><div class="MsoListParagraph" style="margin-left: 0in;"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">If you avoid these four common presenter mistakes, you will be less likely to "vomit" your content on your audience! <o:p></o:p></span></div><br /><div class="MsoNormal"><br /></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/qsiTg0_HA1o" height="1" width="1" alt=""/> audience communication skills conference practice presentation presentation skills public speaking speaker speech Gilda Bonanno Think of Yourself as a Speaker http://gildabonanno.blogspot.com/2017/06/think-of-yourself-as-speaker.html Gilda Bonanno's blog urn:uuid:4c467963-45c9-031d-b8ab-a1a64cd7cadb Wed, 28 Jun 2017 18:14:15 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;">Often, people tell me, "I'm not a speaker so I don't have to think about presentation skills." &nbsp;I disagree.&nbsp; I think we are all speakers – yes, even you.&nbsp;</div><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;"><br /></div><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;">Whether you talk to a small or large audience or in a corporate, academic or community setting, you are a speaker.&nbsp; If you give an update to a project team, speak up at a neighborhood meeting or organize a fundraiser, you are a speaker.&nbsp; If you give a toast at a wedding, conduct orientation for new employees or train someone on a new process, you are a speaker.&nbsp; If you teach a class, lead a conference call or accept a community award, you are a speaker.&nbsp; If you answer a question at a meeting, attend a networking event or interact with potential clients, you are a speaker.</div><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;"><br /></div><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;">The point of thinking of yourself as a speaker is not to make you crazy. The point is for you to become conscious of your power to communicate.&nbsp; Public speaking is a skill – it's not magic or a special gene.&nbsp; And as a skill, it can be learned and improved.&nbsp; You already have knowledge and expertise; public speaking gives you the ability to communicate that knowledge and expertise effectively to others.&nbsp; And in so doing, you can have a positive impact on your career, your self-confidence and your community. &nbsp;</div><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;"><br /></div><div style="background-color: white; box-sizing: border-box; color: #394856; font-family: &quot;Whitney SSm A&quot;, &quot;Whitney SSm B&quot;, sans-serif; font-size: 16px;">Read the rest of my article on the Constant Contact community blog:&nbsp;</div><div style="font-family: Calibri; font-size: 11.0pt; margin: 0in;"><a href="https://community.constantcontact.com/t5/Member-Blog-Marketing/Think-of-Yourself-as-a-Speaker/ba-p/296403" style="font-size: 11pt;">https://community.constantcontact.com/t5/Member-Blog-Marketing/Think-of-Yourself-as-a-Speaker/ba-p/296403</a></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/QAa52k3u8L4" height="1" width="1" alt=""/> business communication skills confidence presentation presentation skills public speaking speaker speech Gilda Bonanno 3 Methods for Lasting Change We Can Learn from Jesus http://www.wallyhauck.com/3-methods-for-lasting-change-we-can-learn-from-jesus-2/ Wally Hauck urn:uuid:3a993287-220c-33a3-5888-0f152d7e9cad Mon, 26 Jun 2017 20:54:14 +0000 There are many things we can learn from Jesus even if we are not Christian.  One important lesson is how to be a change agent for our teams, organizations, or communities. The ability to lead change is a key competency of any leader and that is especially true today with the speed and frequency of [&#8230;] <p>There are many things we can learn from Jesus even if we are not Christian.  One important lesson is how to be a change agent for our teams, organizations, or communities.</p> <p>The ability to lead change is a key competency of any leader and that is especially true today with the speed and frequency of change.  According to Fortune Magazine, only 12% of the Fortune 500 companies in 1955 are still on the list today.  Why?  One reason is the inability to adapt to change.</p> <p>There are three methods that we can learn from Jesus with will enable any of us to facilitate change&#8230;  <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=5020&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck 7 Strategies for Successfully Working a Tradeshow http://gildabonanno.blogspot.com/2017/06/7-strategies-for-successfully-working.html Gilda Bonanno's blog urn:uuid:42510d95-b08e-0d27-184d-7d90dd29c442 Mon, 26 Jun 2017 16:00:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on">A client recently asked how he could be more successful when working his company’s booth at an upcoming industry tradeshow. Here are my 7 strategies for successfully working a tradeshow, exhibition or business expo: ) &nbsp; &nbsp;<br /><br /><b>1. Set realistic expectations</b><br /><br /><a href="https://4.bp.blogspot.com/-TncSmijWryI/WU1QZmF9ToI/AAAAAAAABxw/JRdPVf_FFeUH7DbYbcQLCGZX1HSrKN9DACLcBGAs/s1600/Purchased%2BExhibition%2BTrade%2BShow%2BFotolia_105007216_S.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="566" data-original-width="849" height="133" src="https://4.bp.blogspot.com/-TncSmijWryI/WU1QZmF9ToI/AAAAAAAABxw/JRdPVf_FFeUH7DbYbcQLCGZX1HSrKN9DACLcBGAs/s200/Purchased%2BExhibition%2BTrade%2BShow%2BFotolia_105007216_S.jpg" width="200" /></a>Popular tradeshows are attended by thousands of people and can be noisy, crowded and exhausting (for both attendees and exhibitors). As a tradeshow team, set expectations for what you want to achieve and how you will measure success. For example, collecting email addresses may be all you can do during busy, peak hours while during quieter hours, you may be able to have more in-depth conversations with people who stop by your booth.<br /><br />Read the rest of the article on my LinkedIn profile here: <a href="https://www.linkedin.com/pulse/7-strategies-successfully-working-tradeshow-gilda-bonanno">https://www.linkedin.com/pulse/7-strategies-successfully-working-tradeshow-gilda-bonanno</a></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/7Kfm9GCFyV8" height="1" width="1" alt=""/> booth business conference exhibition expo meeting networking schmooze tradeshow Gilda Bonanno Excellence http://gildabonanno.blogspot.com/2017/06/excellence.html Gilda Bonanno's blog urn:uuid:03f864ab-c09f-6058-d4b9-0281ab585089 Sat, 24 Jun 2017 11:30:30 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="separator" style="clear: both; text-align: center;"><a href="https://2.bp.blogspot.com/-jeHKRy3AKso/WUhMYhBe6AI/AAAAAAAABwY/ZqMorx0Sihs8N1iHnzBymAx_H-8YdNLHQCLcBGAs/s1600/Aristotle%2Bquote.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="462" data-original-width="650" height="283" src="https://2.bp.blogspot.com/-jeHKRy3AKso/WUhMYhBe6AI/AAAAAAAABwY/ZqMorx0Sihs8N1iHnzBymAx_H-8YdNLHQCLcBGAs/s400/Aristotle%2Bquote.jpg" width="400" /></a></div><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/wDlgdtyFgfo" height="1" width="1" alt=""/> Aristotle business excellence quotations quotes success Gilda Bonanno Photos from the Yale Entrepreneurial Institute http://gildabonanno.blogspot.com/2017/06/photos-from-yale-entrepreneurial.html Gilda Bonanno's blog urn:uuid:d0c940b0-ba4c-8335-3ee8-dd97ea6362db Fri, 23 Jun 2017 15:00:06 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal" style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif;">Recently,&nbsp;</span><span style="font-family: Arial, Helvetica, sans-serif;">I had the privilege of presenting&nbsp;</span><span style="font-family: Arial, Helvetica, sans-serif;">"Stand Out From the Crowd With Personal Branding" </span><span style="font-family: Arial, Helvetica, sans-serif;">at the Yale Entrepreneurial Institute, in partnership with the Women's Business Development Council.&nbsp;</span></div><div class="separator" style="clear: both; text-align: center;"></div><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://1.bp.blogspot.com/-19KX08z6ozo/WUhsZZk39_I/AAAAAAAABw4/9nq-Jre5Sw0q5wnUtn8Gu6hy8UMQtNWEQCLcBGAs/s1600/20170228_085401.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="900" data-original-width="1600" height="225" src="https://1.bp.blogspot.com/-19KX08z6ozo/WUhsZZk39_I/AAAAAAAABw4/9nq-Jre5Sw0q5wnUtn8Gu6hy8UMQtNWEQCLcBGAs/s400/20170228_085401.jpg" width="400" /></a></div><br /><span style="font-family: Arial, Helvetica, sans-serif;"><span style="background-color: white;">The Yale Entrepreneurial Institute is a university department that helps entrepreneurs and innovators at Yale start scalable new ventures. </span></span><span style="font-family: Arial, Helvetica, sans-serif;"><a href="http://yei.yale.edu/">http://yei.yale.edu/</a></span><br /><div class="separator" style="clear: both; text-align: center;"><a href="https://2.bp.blogspot.com/-WWXS_vXzf7g/WUhsZoccgBI/AAAAAAAABxE/C8Mnro_ej2c8u9H1RfWESG5WOHHK0nBJwCLcBGAs/s1600/Gilda%2BBonanno.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="900" data-original-width="1600" height="225" src="https://2.bp.blogspot.com/-WWXS_vXzf7g/WUhsZoccgBI/AAAAAAAABxE/C8Mnro_ej2c8u9H1RfWESG5WOHHK0nBJwCLcBGAs/s400/Gilda%2BBonanno.jpg" width="400" /></a></div><div class="MsoNormal" style="text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif;">The Women's Business Development Council is the leader for entrepreneurial and financial education in CT. &nbsp;</span><span style="font-family: Arial, Helvetica, sans-serif;"><a href="http://www.ctwbdc.org/">www.ctwbdc.org</a></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Alegreya, Times, serif;"><span style="font-size: 23.9999px;"><br /></span></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Alegreya, Times, serif;"><span style="font-size: 23.9999px;"><br /></span></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Alegreya, Times, serif;"><span style="font-size: 23.9999px;"><br /></span></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Alegreya, Times, serif;"><span style="font-size: 23.9999px;"><br /></span></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Alegreya, Times, serif;"><span style="font-size: 23.9999px;"><br /></span></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Alegreya, Times, serif;"><span style="font-size: 23.9999px;"><br /></span></span></div><div class="MsoNormal" style="text-align: left;"><span style="color: #3d3d3d; font-family: Arial, Helvetica, sans-serif;"><a href="http://www.gildabonanno.com/" target="_blank">www.gildabonanno.com&nbsp;</a></span></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/g_XcOA473BE" height="1" width="1" alt=""/> branding business communication skills entrepreneur Fran Pastore public speaking success Training wbdc Women's Business Development Council Yale Gilda Bonanno Too Many Filler Words Undermine Your Credibility http://gildabonanno.blogspot.com/2017/06/too-many-filler-words-undermine-your.html Gilda Bonanno's blog urn:uuid:9f7ba04b-0eb0-a504-04a8-be0f01d6ad64 Thu, 22 Jun 2017 20:00:33 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><b>by Gilda Bonanno LLC</b></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Recently I attended a meeting where a senior leader of the organization offered opening remarks.&nbsp; He spoke for 2 minutes and said “um” 24 times.&nbsp; Doing the math, that’s an “um” approximately every 5 seconds. <o:p></o:p></span></div><div class="MsoNormal"><a href="https://2.bp.blogspot.com/-m0hKpqiCW5k/WUhRH0EDXgI/AAAAAAAABwk/lZUfCmYqAK8BnnSt-iWwaIb46uY2KgXqACLcBGAs/s1600/Filler%2BWords%2B2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" data-original-height="706" data-original-width="694" height="200" src="https://2.bp.blogspot.com/-m0hKpqiCW5k/WUhRH0EDXgI/AAAAAAAABwk/lZUfCmYqAK8BnnSt-iWwaIb46uY2KgXqACLcBGAs/s200/Filler%2BWords%2B2.jpg" width="196" /></a><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Here’s how it would read if he wrote it out:<o:p></o:p></span></div><div class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">“Welcome to the um, XYZ meeting. We are happy to, um, have you here today.&nbsp; We will, um, share the goals of, um, the new program and explain, um, the role you will play in the program.&nbsp; And thank you, um, for being here because, um, the work you do is crucial to, um, the success of our clients.”<o:p></o:p></span></i></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">While a few “ums” are okay, this many of them completely distracted from what he was actually saying.&nbsp; I started listening for the next “um” rather than trying to follow what his message.&nbsp; It made him sound less confident, less definite and less clear.<o:p></o:p></span><br /><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Imagine that you are speaking in front of the Board of Directors at your company, the media or a potential client.&nbsp; Do you want to sound confident and in command of your subject? Or do you want to allow your unconsciously-said filler words to undermine your credibility?<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Filler words like “um,” “ah,” “you know” and “like” fill in the empty space while your brain thinks of what to say next and catches up with your tongue and your voice which are still producing sound.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">The solution is relatively easy.&nbsp; First, you have to become aware that you using filler words.&nbsp;&nbsp;</span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Then replace them with a short pause instead (the pause will feel like an eternity to you, but not to your audience) while you think of what to say next.&nbsp; Get used to speaking in complete sentences and complete thoughts.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">One way to practice this is by practicing speaking out loud and when you hear yourself using a filer word, stop.&nbsp; Then go back to the beginning of the sentence and try again, without the filler word. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">A small investment of your time, energy and focus to fix your filler problem will have a big pay-off: you will sound more confident and the audience will be able to focus on you and your message.&nbsp; <o:p></o:p></span></div><br /><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Or you can do nothing, and keep allowing your filler words to obscure your competence and undermine your credibility.&nbsp;<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div></div><!-- BEGIN: Constant Contact Basic Opt-in Email List Form --> <div align="center"><table bgcolor="#FFFFFF" border="0" cellpadding="3" cellspacing="0" style="border: 2px solid #0000CC;"><tbody><tr><td align="center" style="color: #0000cc; font-family: &quot;arial&quot;; font-size: 18px; font-weight: bold;">7 STEPS TO CONFIDENT PUBLIC SPEAKING </td></tr><tr><td align="center" style="border-top: 2px solid #0000CC;"><form action="http://visitor.constantcontact.com/d.jsp" method="post" name="ccoptin" style="margin-bottom: 2;" target="_blank"><input name="m" type="hidden" value="1101569497961" /><input name="p" type="hidden" value="oi" /><span style="color: #0000cc; font-family: &quot;arial&quot;; font-size: 16px; font-weight: bold;">Enter Email:</span> <input name="ea" size="20" style="border: 1px solid #0000cc; font-size: 10pt;" type="text" value="" /><input class="submit" name="go" style="font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 12pt;" type="submit" value="Get Free Report &amp; Gilda's Newsletter" /></form></td></tr></tbody></table></div><!-- END: Constant Contact Basic Opt-in Email List Form --></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/ONk6a1np564" height="1" width="1" alt=""/> body language business communication skills confidence filler words non-verbal communication practice presentation presentation skills public speaking success voice Gilda Bonanno A LESSON FROM SUMMER http://blog.jeanbaur.com/?p=465 Jean's Blog urn:uuid:ea568d94-25ce-6866-a512-ac81e24f8053 Wed, 21 Jun 2017 14:42:15 +0000 I love all the seasons, but being a bit of a speed freak, summer is a good season for me as it slows me down. I&#8217;m content to sit outside and enjoy the warmth, listen to the birds, mess about in the garden. It&#8217;s exciting to harvest the first vegetables, and this year, thanks to [&#8230;] <p>I love all the seasons, but being a bit of a speed freak, summer is a good season for me as it slows me down. I&#8217;m content to sit outside and enjoy the warmth, listen to the birds, mess about in the garden. It&#8217;s exciting to harvest the first vegetables, and this year, thanks to a lot of rain, my roses are amazing. Summer is also a nostalgic time for me as I remember my childhood summers:  long days of swimming, playing with my cousins and brother and sister, eating outside, going barefoot, hanging my legs over the side of my father&#8217;s boat as we explored the Connecticut River.</p> <p>One of the lessons I&#8217;ve learned from summer is that slowing down doesn&#8217;t mean dropping out. In fact, taking time can allow the things that are most important to surface. For example, yesterday I had an endless of list of things to do to continue promoting my book, but because I wasn&#8217;t in a rush, because I sat outside and thought about what really matters to me, I decided that those things could wait. And instead I worked on a new book&#8211;one for children&#8211;called &#8220;Bella and the Cat Who Thought He Was A Dog.&#8221; And this story, came from an amazing thing my childhood cat did when one of our dogs was attacked my a neighbor&#8217;s dog. He rushed into the fray, scratching and biting the other dog, until he fled howling.</p> <p>Where it goes is anyone&#8217;s guess, but it felt good to complete it and submit it to my publisher. As I told a classroom of high school seniors a few months back, there are many ways to give yourself the gift of time. One habit I&#8217;ve taught myself, is to arrive for appointments about ten minutes early. I know, I can already hear you thinking to yourselves&#8211;<em>That&#8217;s crazy. I can barely make it on time! </em>The challenge I gave the seniors was to do it for a week&#8211;get to school ten minutes early. And then notice how the day goes. Notice how your relationships change. Be aware how kindness blossoms when you&#8217;re not in a rush. It&#8217;s summer. Take a deep breath and enjoy it.</p> <p>&nbsp;</p> <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/06/photo-13.jpg" rel="attachment wp-att-467"><img class="alignnone size-medium wp-image-467" src="http://jeanbaur.com/blog/wp-content/uploads/2017/06/photo-13-300x300.jpg" alt="photo (13)" width="300" height="300" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/06/photo-13-150x150.jpg 150w, http://jeanbaur.com/blog/wp-content/uploads/2017/06/photo-13-300x300.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/06/photo-13.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0961.jpg" rel="attachment wp-att-466"><img class="alignnone wp-image-466" src="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0961-300x225.jpg" alt="IMG_0961" width="396" height="297" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0961-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0961.jpg 640w" sizes="(max-width: 396px) 100vw, 396px" /></a></p> Burnout Jean Jean "Our deepest fear is that we are powerful beyond measure" http://gildabonanno.blogspot.com/2017/06/our-deepest-fear-is-that-we-are.html Gilda Bonanno's blog urn:uuid:845b1a58-86ff-922e-e3f4-f96d8d9506f0 Mon, 19 Jun 2017 22:11:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="separator" style="clear: both; text-align: center;"><a href="https://2.bp.blogspot.com/-OogvS8oo-SQ/WUhLKxg35zI/AAAAAAAABwQ/d2VPODsDg6Q4jgzUJkQSIv_oHo4GsR_0ACLcBGAs/s1600/Our-deepest-fear-is-not.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="650" height="640" src="https://2.bp.blogspot.com/-OogvS8oo-SQ/WUhLKxg35zI/AAAAAAAABwQ/d2VPODsDg6Q4jgzUJkQSIv_oHo4GsR_0ACLcBGAs/s640/Our-deepest-fear-is-not.jpg" width="260" /></a></div><br /></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/3KVSYyXPMOM" height="1" width="1" alt=""/> business confidence Marianne Williamson quotations quotes self-confidence success women Gilda Bonanno Frequent Performance Feedback: What’s the Point? http://www.wallyhauck.com/frequent-performance-feedback-whats-the-point-2/ Wally Hauck urn:uuid:9a62ae11-727c-080f-ba60-7f02de6648e9 Fri, 16 Jun 2017 10:42:41 +0000 The client asked me, “How do I get my employee to be at his desk when he is needed?” The typical manager would likely make specific demands and/or make threats such as insist on frequent meetings to assure compliance with the demands.  Or, he/she might threaten to possibly hold a negative performance review rating.  What’s [&#8230;] <p>The client asked me, <em>“How do I get my employee to be at his desk when he is needed?” </em>The typical manager would likely make specific demands and/or make threats such as insist on frequent meetings to assure compliance with the demands.  Or, he/she might threaten to possibly hold a negative performance review rating.  What’s the point of these?  Control?  Control techniques are often outdated and ineffective in our knowledge economy. Employees can always find ways around the arbitrary rules. So what is the answer?  More frequent feedback?  What is the point?</p> <p>Many, if not most of the firms transforming their performance management processes are recommending more frequent and informal feedback in place of formal performance review meetings.  But, will it work?  <a href="https://members.c-suitenetwork.com/mpage/TrendingContent/?id=4938&amp;type=post">READ MORE</a></p> Uncategorized Wally Hauck WHY NOT A LITTLE CHAOS? http://blog.jeanbaur.com/?p=460 Jean's Blog urn:uuid:8d9af359-faa8-b6d5-8ba2-9dd06e00a654 Tue, 06 Jun 2017 16:05:01 +0000 I don&#8217;t know about you, but in my world, &#8220;chaos&#8221; is a bad word. It&#8217;s something I try really hard to avoid with my spreadsheets, calendars, lists (yes I know I wrote about this in my last post). I even plan our menus for the week so that I don&#8217;t have to run to the [&#8230;] <p>I don&#8217;t know about you, but in my world, &#8220;chaos&#8221; is a bad word. It&#8217;s something I try really hard to avoid with my spreadsheets, calendars, lists (yes I know I wrote about this in my last post). I even plan our menus for the week so that I don&#8217;t have to run to the store at the last minute.</p> <p>But last week, my husband, who volunteers at a local animal shelter, fell in love. There was something about this puppy that got to him. The next day, we brought Bella, our ten-year-old therapy dog to meet the puppy. She basically ignored him so we thought, &#8220;Oh, this will be easy.&#8221;</p> <p>It&#8217;s not. Last Thursday Rudy came home. He was so frightened in the car that he threw up and pooped. Once we got him cleaned up, we walked both dogs so that they could meet again on neutral territory. Bella was puzzled but okay. But once Rudy came into the house (and he&#8217;s only allowed in the mud room and kitchen until he&#8217;s house trained), Bella snarled at him through the gate. She wasn&#8217;t any friendlier outside, but now, day six, we see small signs of detente. We had them both loose in the back yard and there was some avoidance, but no snarling. The ice might be melting. Our cat, Henry is stunned but won&#8217;t defend himself when Rudy knocks him over. Yes, we&#8217;ve got chaos. But it&#8217;s strangely okay.</p> <p>I&#8217;m trying to take a kind of Zen approach to it all, to see what happens and to untangle myself from my normal expectations. Okay, not much work gets done. So what if the kitchen floor is dirty? He&#8217;s sweet. He likes to fall asleep in my arms. Maybe charm really is stronger than chaos. One day I hope he&#8217;ll be a therapy dog like Bella. I hope he&#8217;ll be able to comfort people who are hurting. Yesterday, when Bella and I were at our local hospital, we visited a boy in the emergency psych ward. He was only 11 and was in a room by himself. I asked him if Bella could get up on his bed and he nodded. She curled up next to him. He touched her velvety ears and for those few seconds, I thought he looked less alone and unafraid. After several minutes, we said goodbye, and as we walked past the armed guard outside his door, I knew we would make it through the chaos.</p> <p>&nbsp;</p> <p><del><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0971.jpg" rel="attachment wp-att-461"><img class="alignnone size-medium wp-image-461" src="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0971-300x225.jpg" alt="IMG_0971" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0971-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_0971.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a> <a href="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_2668.jpg" rel="attachment wp-att-462"><img class="alignnone size-medium wp-image-462" src="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_2668-300x225.jpg" alt="IMG_2668" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_2668-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/06/IMG_2668.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a></del></p> Burnout Jean Jean 5 FAQs About How to Use Eye Contact http://gildabonanno.blogspot.com/2017/05/5-faqs-about-how-to-use-eye-contact.html Gilda Bonanno's blog urn:uuid:c2f1a52d-9e21-bf23-18b5-d4da59448061 Sat, 27 May 2017 16:30:29 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12pt; text-indent: -0.25in;">1)<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12pt; text-indent: -0.25in;">Why should I use eye contact?</span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">It helps you connect to the audience, no matter how big or small.&nbsp; Whether you're speaking to an audience of four or four thousand, it can help to create a one-on-one communication experience for each audience member.&nbsp; It also demonstrates your confidence and proves that the information resides in your head, not in your notes or on the slides. &nbsp;And it helps you get feedback on how people are reacting to your presentation.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><a href="https://3.bp.blogspot.com/-P7yhN8vOhrA/WRZPlVQVACI/AAAAAAAABvI/mL_RaJYqTokGcspIxQmbRPJsP7q8aSOnwCLcB/s1600/eyes.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="133" src="https://3.bp.blogspot.com/-P7yhN8vOhrA/WRZPlVQVACI/AAAAAAAABvI/mL_RaJYqTokGcspIxQmbRPJsP7q8aSOnwCLcB/s200/eyes.jpg" width="200" /></a><br /><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">2)<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">How long should I look at each person?<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Approximately 5 seconds, which is about the time it takes to complete a thought.</span><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;"> Then move on to another person.&nbsp; Avoid darting your eyes around the room, trying look at everyone at the same time. &nbsp;<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">3)<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">What if I'm uncomfortable looking at people's eyes?<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">It is very intimate to look in someone's eye; remember the old adage, "the eyes are the window to the soul"? If you're uncomfortable looking directly into their eyes, you can start by looking </span><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">right above their eyes, at their eyebrows. The difference won't be obvious to them and as you practice and get more comfortable, you can try looking them straight in the eye. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">4)<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">What if someone in the audience is uncomfortable with my looking at them?&nbsp;</span><br /><span style="font-family: arial, sans-serif; font-size: 12pt; text-indent: -0.25in;">He or she can choose to look away. If someone repeatedly looks away, don't take it&nbsp;</span><span style="font-family: arial, sans-serif; font-size: 12pt; text-indent: -0.25in;">personally.&nbsp; Just glance over him or her on your way to focusing on someone else.</span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">5)<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Who should I look at in the audience? <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Your goal is to look at everyone and not ignore any section or person.&nbsp; You want to communicate that each person in the audience is important so don't focus only on the highest-ranking person in the room or the one friendly face.&nbsp; And since no one should be able to predict where you will look next, avoid what I call "tennis eyes," where you move your eyes from one side of the room to the other in a repetitive pattern, as if you were watching a tennis match.&nbsp;&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><span style="font-family: &quot;arial&quot; , sans-serif; font-size: 12pt;">With practice, you'll be able to use eye contact with ease and convey your message to your audience with confidence. &nbsp;</span><br /><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;"><br /></span></div></div><!-- BEGIN: Constant Contact Basic Opt-in Email List Form --> <div align="center"><table bgcolor="#FFFFFF" border="0" cellpadding="3" cellspacing="0" style="border: 2px solid #000000;"><tbody><tr><td align="center" style="color: #336699; font-family: &quot;verdana&quot; , &quot;geneva&quot; , &quot;arial&quot; , &quot;helvetica&quot; , sans-serif; font-size: 12px; font-weight: bold;">Yes, I want a free subscription to Gilda's Email Newsletter </td></tr><tr><td align="center" style="border-top: 2px solid #000000;"><form action="http://visitor.constantcontact.com/d.jsp" method="post" name="ccoptin" style="margin-bottom: 2;" target="_blank"><input name="m" type="hidden" value="1101569497961" /><input name="p" type="hidden" value="oi" /><span style="color: black; font-family: &quot;verdana&quot; , &quot;geneva&quot; , &quot;arial&quot; , &quot;helvetica&quot; , sans-serif; font-size: 12px; font-weight: normal;">And send my FREE Special Reports "Seven Steps to Confident Public Speaking" AND "Six Mistakes to Avoid in Public Speaking" </span> </form></td></tr><tr><td align="center" style="border-top: 2px solid #000000;">Enter your email address: <input name="ea" size="20" style="border: 1px solid #999999; font-size: 10pt;" type="text" value="" /><input class="submit" name="go" style="font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt;" type="submit" value="Go" /></td></tr></tbody></table></div><!-- END: Constant Contact Basic Opt-in Email List Form --> </div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/EA3Em_RENOY" height="1" width="1" alt=""/> audience bold presentation skills business presentation communication skills confidence eye contact presentation skills public speaking Gilda Bonanno 3 Tips for Being an Effective Charity Spokesperson http://gildabonanno.blogspot.com/2017/05/3-tips-for-being-effective-charity.html Gilda Bonanno's blog urn:uuid:c426a3bd-1ca4-6d15-c5a2-b2d890f541bb Fri, 26 May 2017 00:05:02 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><span style="font-family: arial, sans-serif; font-size: 12pt;">Recently, I have attended several events where people from well-known charities have spoken to ask for money or volunteers. &nbsp;One of the presenters asked me how she could improve her presentation.&nbsp; So I developed three quick tips that could help her become a more effective charity spokesperson.&nbsp; (And even if you're not in that role, these tips can help your presentations be more compelling and clear.)&nbsp;</span></div><div class="MsoNormal"><div class="separator" style="clear: both; text-align: center;"><a href="https://1.bp.blogspot.com/-b9-y84MTKIs/WRZORGoejZI/AAAAAAAABvA/pci20FywOFgvq--yAgAo91-eBr1RQw-KACLcB/s1600/microphones%2Band%2Bwoman.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="133" src="https://1.bp.blogspot.com/-b9-y84MTKIs/WRZORGoejZI/AAAAAAAABvA/pci20FywOFgvq--yAgAo91-eBr1RQw-KACLcB/s200/microphones%2Band%2Bwoman.jpg" width="200" /></a></div><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; mso-outline-level: 1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">1.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Be selective with statistics.</span></b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">&nbsp; One charity spokesperson used at least twenty statistics in a five- minute presentation.&nbsp; The result was that the audience was overwhelmed and confused; there were too many statistics to remember and it was not clear how they related to each other or the presenter's overall message. &nbsp;Instead, use only a handful of statistics that are the most impactful and most relevant to your audience.&nbsp; For example, if you're asking for large donations, tell the audience the breakdown of how each dollar is spent.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; mso-outline-level: 1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">2.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Use stories.</span></b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;"> Another spokesperson shared a moving story of how he lost a family member to the disease for which the charity was working to find a cure.&nbsp; Even if you don't have a personal story of your own to share, tell a story representative of a typical client that your charity helps.&nbsp; The story should be true, short and relevant to your message.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; mso-outline-level: 1; text-indent: -.25in;"><!--[if !supportLists]--><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">3.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Be clear about your message.</span></b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">&nbsp; What is the call to action? Do you want the audience to donate money, volunteer time or do something else? Don't leave them guessing as to how they can help.&nbsp; Mention your message at the beginning of your presentation, give examples or share stories that relate to it during your presentation and then remind the audience of it at the end of your presentation.&nbsp; Make it easy for them to remember.&nbsp; <o:p></o:p></span></div><div class="MsoListParagraph"><br /></div><br /><div class="MsoListParagraph"><br /></div></div><!-- BEGIN: Constant Contact Basic Opt-in Email List Form --> <div align="center"><table bgcolor="#FFFFFF" border="0" cellpadding="3" cellspacing="0" style="border: 2px solid #000000;"><tbody><tr><td align="center" style="color: #336699; font-family: &quot;verdana&quot; , &quot;geneva&quot; , &quot;arial&quot; , &quot;helvetica&quot; , sans-serif; font-size: 12px; font-weight: bold;">Yes, I want a free subscription to Gilda's Email Newsletter </td></tr><tr><td align="center" style="border-top: 2px solid #000000;"><form action="http://visitor.constantcontact.com/d.jsp" method="post" name="ccoptin" style="margin-bottom: 2;" target="_blank"><input name="m" type="hidden" value="1101569497961" /><input name="p" type="hidden" value="oi" /><span style="color: black; font-family: &quot;verdana&quot; , &quot;geneva&quot; , &quot;arial&quot; , &quot;helvetica&quot; , sans-serif; font-size: 12px; font-weight: normal;">And send my FREE Special Reports "Seven Steps to Confident Public Speaking" AND "Six Mistakes to Avoid in Public Speaking" </span> </form></td></tr><tr><td align="center" style="border-top: 2px solid #000000;">Enter your email address: <input name="ea" size="20" style="border: 1px solid #999999; font-size: 10pt;" type="text" value="" /><input class="submit" name="go" style="font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt;" type="submit" value="Go" /></td></tr></tbody></table></div><!-- END: Constant Contact Basic Opt-in Email List Form --> </div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/sbNaUaBc3Os" height="1" width="1" alt=""/> business presentation Chamber of Commerce communication skills non-profit non-verbal communication presentation skills public speaking Gilda Bonanno Stop the Negative Self-Talk When Presenting http://gildabonanno.blogspot.com/2017/05/stop-negative-self-talk-when-presenting.html Gilda Bonanno's blog urn:uuid:15265fd5-08b2-a8df-9755-16d9f775d755 Mon, 22 May 2017 15:00:38 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">When I work with people who are nervous about public speaking, I ask them to describe the voice they hear in their heads when they have to give a presentation.&nbsp; Usually, they describe it as a negative voice saying things like:<o:p></o:p></span></div><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Don't mess up!"<o:p></o:p></span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Who do you think you are?"<o:p></o:p></span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"You're gonna make a fool of yourself!"<o:p></o:p></span></i></li></ul><div class="MsoNormal"><div class="separator" style="clear: both; text-align: center;"><a href="https://2.bp.blogspot.com/-MiKsoDoWuM8/WRZNgZljOoI/AAAAAAAABu0/M9yC5jTNilYYnt0ZAeHpQVLNRYU2y03WACLcB/s1600/Brian%2BTracy%2BQuote.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://2.bp.blogspot.com/-MiKsoDoWuM8/WRZNgZljOoI/AAAAAAAABu0/M9yC5jTNilYYnt0ZAeHpQVLNRYU2y03WACLcB/s200/Brian%2BTracy%2BQuote.jpg" width="200" /></a></div><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;"><br />Sound familiar? Does the voice in your head sound like this? I call this voice the "Joy-Sucker" because it sucks the joy out of your work and your life.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Now imagine a child comes to you and says, "I'm scared about the dance recital [or the baseball game or the school play]."&nbsp; Would you say:&nbsp; <o:p></o:p></span></div><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Don't mess up!"</span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Who do you think you are?"<o:p></o:p></span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"You're gonna make a fool of yourself!"<o:p></o:p></span></i></li></ul><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Never! Instead, you would be supportive, encouraging and positive – you would help him or her practice and prepare. <o:p></o:p></span><br /><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;"><br /></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Now imagine a good friend says to you, "I'm so nervous about that big presentation I have to give next week." Would you say:<o:p></o:p></span></div><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Don't mess up!"</span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Who do you think you are?"<o:p></o:p></span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"You're gonna make a fool of yourself!"<o:p></o:p></span></i></li></ul><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Never! You would be supportive, encouraging and positive.&nbsp; You would say:<o:p></o:p></span></div><ul style="margin-top: 0in;" type="disc"><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"It will be ok." <o:p></o:p></span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"They selected you to present because you know your stuff." <o:p></o:p></span></i></li><li class="MsoNormal"><i><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"I'll help you practice."</span></i></li></ul><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">So why do you think it's ok to speak to yourself with negative, critical words that you would never say to a child or a friend?<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">The next time you start spewing negatives at yourself before you have to present, think of the helpful and supportive words you would say to a child or a friend – and then use them on yourself.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Replacing your negative self-talk with positive self-talk will help you feel more confident and allow you to access your knowledge and experience so you can be a more effective presenter. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">(For more on how to develop a positive mantra to replace the Joy-Sucker voice, see <a href="http://gildabonanno.blogspot.com/2010/04/public-speaking-fear-drown-out-that.html">http://gildabonanno.blogspot.com/2010/04/public-speaking-fear-drown-out-that.html</a>)<o:p></o:p></span></div><br /><div class="MsoNormal"><br /></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/T2ru2vrS3gA" height="1" width="1" alt=""/> bold presentation skills business presentation communication confidence practice public speaking self-confidence Gilda Bonanno Cut Out Your Sloppy Language When Presenting http://gildabonanno.blogspot.com/2017/05/cut-out-your-sloppy-language-when.html Gilda Bonanno's blog urn:uuid:266c187e-aed3-9e11-839c-ae20476ded4f Thu, 18 May 2017 14:00:13 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div dir="ltr" style="text-align: left;" trbidi="on"><div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNoSpacing"><a href="https://3.bp.blogspot.com/-j5rP8EgrlzM/WRZMNbbg_8I/AAAAAAAABus/jwsUhINohzE60uRIKHcjhyey-zAn9-2bQCLcB/s1600/Filler%2BWords%2B2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://3.bp.blogspot.com/-j5rP8EgrlzM/WRZMNbbg_8I/AAAAAAAABus/jwsUhINohzE60uRIKHcjhyey-zAn9-2bQCLcB/s200/Filler%2BWords%2B2.jpg" width="195" /></a><span style="font-family: &quot;arial&quot; , sans-serif; font-size: 12pt;"><br /></span><span style="font-family: &quot;arial&quot; , sans-serif; font-size: 12pt;">Language is a tool that helps you communicate your message to your audience.&nbsp; Sloppy and imprecise language, however, can interfere with your communication.&nbsp;&nbsp; Here are six tips for eliminating sloppy language:</span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">1.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Mind your grammar<o:p></o:p></span></b></div><div class="MsoNormal" style="margin-left: .25in;"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">You don't have to be a grammarian to follow basic grammar rules.&nbsp; I'm not talking about split infinitives or dangling participles, but basic grammar like verb tenses and pronoun usage.&nbsp; Avoid grammar mistakes such as, "we was going" or "him and me went." Check out Lynn Gaertner-Johnston’s blog&nbsp;<a href="http://www.businesswritingblog.com/">http://www.businesswritingblog.com/</a>for grammar rules for writing that are also applicable for speaking.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">2.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"We" vs. "They"<o:p></o:p></span></b></div><div class="MsoNormal" style="margin-left: .25in;"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">If you are a part of a group or business and you are referring to the members of that group or business, demonstrate that you're part of the team by using "we" rather than "they." I've heard employees say "they have to achieve these goals," when referring to their own company.&nbsp; Using "they" makes it sound like you're not a team player and that you don't believe you can contribute to the success.&nbsp; If it doesn't come naturally to think of yourself as "we" and part of the group, then practice saying (and believing) it. <o:p></o:p></span></div><div class="MsoNormal" style="margin-left: .25in;"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">3.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Get rid of the weak, minimizing words<o:p></o:p></span></b></div><div class="MsoNormal" style="margin-left: .25in;"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Words like "sorta," "just," or "kinda" minimize the impact of your message.&nbsp; And stringing a few of them together, as in, "I'm just gonna discuss" or "it's just kinda like" makes it worse.&nbsp; Instead, use definitive, strong, precise phrases like, "I will discuss" or "it is."<o:p></o:p></span></div><div class="MsoListParagraph"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">4.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Cut out the fillers<o:p></o:p></span></b></div><div class="MsoNormal" style="margin-left: .25in;"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Words like "um," "ah," and "you know" become verbal crutches and overusing them can make you sound like you're unsure of what to say next.&nbsp; Instead of using filler words, pause and take a breath – and then move on to your next words.&nbsp; <o:p></o:p></span></div><div class="MsoNormal" style="margin-left: .25in;"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">5.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Beware the throwaways<o:p></o:p></span></b></div><div class="MsoNormal" style="margin-left: .25in;"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">"Throwaways" are the words or phrases that come out of your mouth when your brain has already moved onto the next sentence.&nbsp; Examples include phrases like "and that kind of stuff" and "and all the rest of it."&nbsp; Either list out specifically what you mean, or have a deliberate end to the sentence rather than using a throwaway and trailing off…<o:p></o:p></span></div><div class="MsoNormal" style="margin-left: .25in;"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">6.<span style="font-family: &quot;times new roman&quot;; font-size: 7pt; font-stretch: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Do you really mean that?<o:p></o:p></span></b></div><div class="MsoNormal" style="margin-left: .25in;"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">Think about the words you're saying – their meaning and how can they be interpreted.&nbsp; I once heard a healthcare company manager say to senior leadership at his company, "as people become more health conscious, it could be detrimental to us." Several executives cringed.&nbsp; I don't think he really meant to indicate that business and life would be better if people were less health conscious and thus, became sicker, but that's how it sounded.&nbsp; He could have rephrased the sentence so it didn't sound like the company was eager for people to get sick. What if he had said that to the shareholders or to the public? </span><span style="color: #339966; font-family: &quot;calibri&quot; , &quot;sans-serif&quot;; font-size: 11.0pt;"><o:p></o:p></span></div><div class="MsoNormal" style="margin-left: .25in;"><br /></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">To become conscious of the words that you're saying, practice, record yourself and get feedback from someone.&nbsp; You can learn to avoid the sloppy language that interferes with your ability to communicate your message and prevents your audience from understanding what you want to say. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;arial&quot; , &quot;sans-serif&quot;; font-size: 12.0pt;">by Gilda Bonanno LLC</span></div><div class="MsoNoSpacing"><br /></div></div><!-- BEGIN: Constant Contact Basic Opt-in Email List Form --> <br /><div align="center"><table bgcolor="#FFFFFF" border="0" cellpadding="3" cellspacing="0" style="border: 2px solid #000000;"><tbody><tr><td align="center" style="color: #336699; font-family: &quot;verdana&quot; , &quot;geneva&quot; , &quot;arial&quot; , &quot;helvetica&quot; , sans-serif; font-size: 12px; font-weight: bold;">Yes, I want a free subscription to Gilda's Email Newsletter </td></tr><tr><td align="center" style="border-top: 2px solid #000000;"><form action="http://visitor.constantcontact.com/d.jsp" method="post" name="ccoptin" style="margin-bottom: 2;" target="_blank"><input name="m" type="hidden" value="1101569497961" /><input name="p" type="hidden" value="oi" /><span style="color: black; font-family: &quot;verdana&quot; , &quot;geneva&quot; , &quot;arial&quot; , &quot;helvetica&quot; , sans-serif; font-size: 12px; font-weight: normal;">And send my FREE Special Reports "Seven Steps to Confident Public Speaking" AND "Six Mistakes to Avoid in Public Speaking" </span> </form></td></tr><tr><td align="center" style="border-top: 2px solid #000000;">Enter your email address: <input name="ea" size="20" style="border: 1px solid #999999; font-size: 10pt;" type="text" value="" /><input class="submit" name="go" style="font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt;" type="submit" value="Go" /></td></tr></tbody></table></div></div><!-- END: Constant Contact Basic Opt-in Email List Form --> </div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/8tr1XEHeVoM" height="1" width="1" alt=""/> bold presentation skills business presentation communication skills confidence filler words practice presentation skills public speaking tired words Gilda Bonanno DITCH THE LISTS! http://blog.jeanbaur.com/?p=456 Jean's Blog urn:uuid:a8add8fc-3609-bfa0-04af-0492f6e7a4c0 Wed, 17 May 2017 14:04:59 +0000 Okay, why is there a photo of beautiful Stonington harbor in a blog about not letting lists run our lives? Because this is where I live, and when I free myself from the &#8220;must&#8217;s&#8221;, &#8220;should&#8217;s&#8221;, and &#8220;gotta&#8217;s&#8221;, I can sit quietly and look as the harbor fills with boats. A little background. Come late fall, [&#8230;] <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/05/harbor.jpg" rel="attachment wp-att-457"><img class="alignnone size-medium wp-image-457" src="http://jeanbaur.com/blog/wp-content/uploads/2017/05/harbor-300x200.jpg" alt="harbor" width="300" height="200" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/05/harbor-300x200.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/05/harbor.jpg 360w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> <p>Okay, why is there a photo of beautiful Stonington harbor in a blog about not letting lists run our lives? Because this is where I live, and when I free myself from the &#8220;must&#8217;s&#8221;, &#8220;should&#8217;s&#8221;, and &#8220;gotta&#8217;s&#8221;, I can sit quietly and look as the harbor fills with boats.</p> <p>A little background. Come late fall, most of the boats are gone. By December it&#8217;s empty as the cold winds sweep through. But here we are in May, and the boaters are a hopeful bunch and are busy getting ready for the summer season. It&#8217;s like a migration and the tall masts are back, swaying in the spring breeze.</p> <p>We talk a lot about mindfulness and how important it is to be present. And those of you who have attended my &#8220;Stop Burnout!&#8221; talks, know it&#8217;s a powerful stress buster. But here&#8217;s the catch for me. I&#8217;m a doer, a list maker, and I love the satisfaction of checking things off my list. And the things I don&#8217;t get done are like mosquitoes&#8211;they follow me around, they buzz in my ear, they demand attention. But yesterday as I walked my dog, Bella, I made a conscious decision to ditch the lists, to stop and smell the lilies of the valley that are growing at the side of the road, and when we got to a huge boulder, we climbed up it and sat in the sun. We stopped. We weren&#8217;t in a hurry.</p> <p>I gave a talk to a group of high school seniors on Monday, and I asked them how many of them either rush into school just as the bell is ringing or are late? All the hands went up. I then challenged them to get to school ten minutes early for a week. To do it and pay attention to how they feel. How does that relaxed time change the whole day? How does not being in a rush foster kindness?</p> <p>Yeah, I know, most of them won&#8217;t try, but maybe you will. Maybe, like me, you&#8217;ll find some special moments where the lists are in the background, out of the way. Give it a try!</p> Burnout Jean Jean Public Speaking Takes More Than You Think http://gildabonanno.blogspot.com/2017/05/public-speaking-takes-more-than-you.html Gilda Bonanno's blog urn:uuid:1361c412-9d1f-4384-de26-2a6dbb7d06b5 Tue, 16 May 2017 23:53:10 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><!-- BEGIN: Constant Contact Basic Opt-in Email List Form --> <div align="center"><div style="text-align: left;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Public speaking is a skill that can be improved with practice over time... and sometimes, it takes more than you think:</span></div><div style="text-align: left;"><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">1. Speak louder than you think you need to<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">2. Speak slower than you think you have to<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">3. Edit your content more than you think is required<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">4. Organize your material more clearly than you think you should<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">5. Use more relevant, engaging stories than you think you need to<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">6. Make the font on your slides larger than you think is necessary<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">7. Practice more than you think is needed<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">8. Spend more time preparing than you think you have to<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">9. Be more confident than you think you are<o:p></o:p></span></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">10. Present better than you think you are capable of</span><o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;"><br /></span></span></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;">by Gilda Bonanno LLC</span></span></div><div class="MsoNormal"><span style="font-size: 12pt;"><span style="font-family: &quot;arial&quot; , &quot;helvetica&quot; , sans-serif;"><br /></span></span></div><div class="MsoNormal"></div></div><br /><table bgcolor="#FFFFFF" border="0" cellpadding="3" cellspacing="0" style="border: 2px solid #0000CC;"><tbody><tr><td align="center" style="color: #0000cc; font-family: &quot;arial&quot;; font-size: 18px; font-weight: bold;">7 STEPS TO CONFIDENT PUBLIC SPEAKING </td></tr><tr><td align="center" style="border-top: 2px solid #0000CC;"><form action="http://visitor.constantcontact.com/d.jsp" method="post" name="ccoptin" style="margin-bottom: 2;" target="_blank"><input name="m" type="hidden" value="1101569497961" /><input name="p" type="hidden" value="oi" /><span style="color: #0000cc; font-family: &quot;arial&quot;; font-size: 16px; font-weight: bold;">Enter Email:</span> <input name="ea" size="20" style="border: 1px solid #0000cc; font-size: 10pt;" type="text" value="" /><input class="submit" name="go" style="font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 12pt;" type="submit" value="Get Free Report &amp; Gilda's Newsletter" /></form></td></tr></tbody></table></div><!-- END: Constant Contact Basic Opt-in Email List Form --> <div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><br /></div></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/I5kJ8yBysD4" height="1" width="1" alt=""/> audience bold presentation skills confidence practice presentation skills public speaking Gilda Bonanno Dear Mom, I Love You http://gildabonanno.blogspot.com/2017/05/dear-mom-i-love-you.html Gilda Bonanno's blog urn:uuid:9ab8397d-2546-928e-bb68-28d97803c258 Sun, 14 May 2017 11:00:28 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;">In honor of Mother’s Day today, here is my annual reprint of the blog post I wrote about all the wonderful things I learned from my Mom:</span></div><div class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Snacking is good.</span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">&nbsp; Mom loves to snack and had a simple rule for my brother and I when we were growing up: as long as you brush your teeth, it's ok to eat potato chips, ice cream and chocolate.&nbsp; When we played outside, Mom would call us in to give us ice cream.&nbsp; And during our marathon Scrabble sessions, there was always a snack break or two.&nbsp; No snacks were forbidden and no food was "evil," so we developed a healthy relationship with food.&nbsp; And all that teeth-brushing must have worked because I have never had a cavity in my life!&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></b></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Talking to strangers is ok.</span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">&nbsp; Mom talks to anyone, especially in the grocery store.&nbsp; All it takes to start a conversation is an observation about the size of the iceberg lettuce or shared commiseration about the long checkout line—and then the conversation is off and running.&nbsp; Today it would be called "networking."<o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Dollars are stretchable.</span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">&nbsp; Growing up, we did not have a lot of money.&nbsp; Mom managed to keep a family of four afloat on very, very little money.&nbsp; She did this by working hard and spending only on necessities.&nbsp; And even when we didn't have a lot, she enjoyed volunteering at church to make food baskets for people who had less than we did.&nbsp; She made sacrifices for us; in fact, I don't recall her ever buying anything for herself.&nbsp; We often joke that we should send her to Washington, D.C. to help the government balance the budget.&nbsp;&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Coupon clipping is an art.</span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">&nbsp; Mom checks the sale papers and clips coupons religiously.&nbsp; Then she calls and tells me how much money she saved in the store.&nbsp; I expect to get a phone call from the police one of these days, informing me that they've arrested her because she saved so much on one item that the store had to pay HER for it. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Projects can be fun.</span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">&nbsp; Organizing the file cabinet? Unpacking boxes?&nbsp; Cleaning out the basement? Call Mom.&nbsp; She loves doing work around the house especially if she gets to use the paper shredder or go to the dump (or "transfer station," as it's called in my town).&nbsp; During her last visit, she helped me organize my office closet, which had been so crammed with stuff that I hated opening it.&nbsp; It took hours.&nbsp; And when I inevitably got tired of doing it, looked at all the junk that we had piled on the floor and the desk and said "I don't want to play this game anymore," Mom said "it's ok, we're almost done" and kept me going.&nbsp; Now everything is in its place and properly labeled and I love opening the closet. &nbsp;And some of the neighbors want to rent her out to help with their projects. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Humor helps.</span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">&nbsp; Mom always has a positive attitude and loves a good laugh.&nbsp;&nbsp; She loves the <i>Pink Panther</i>movie and recently laughed hysterically at the dance scene in <i>Johnny English</i>, a spoof on spy movies starring Rowan Atkinson (from the "Mr. Bean" series).&nbsp; We played the scene over and over, just to make her laugh more.&nbsp; She will be delighted to know they are releasing a sequel.&nbsp; She also has the unfortunate habit of laughing whenever I am up on a chair, taking a box down from the closet – I don't know why.&nbsp; She is supposed to be holding the chair for me and instead, she starts giggling just as I'm trying to lift a heavy box and then of course, I start laughing… luckily, no one has gotten hurt… <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Simple things can make you happy.&nbsp; </span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Mom doesn't need a "spa day" or a meal at a fancy restaurant to be happy.&nbsp; She is what we fondly call "low maintenance."&nbsp; She enjoys the little things – like watching an old movie starring Robert Taylor or Joseph Cotton (extra points if it's set during World War II), going grocery-shopping at the Shop-Rite store near my house, eating ice cream outside on a warm day and of course, eating a Hershey's chocolate bar.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Complaining is not helpful.&nbsp; </span></b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">Not complaining is easy when life is easy, but Mom never complained even when life got hard.&nbsp; When family members were sick or even when my father died, Mom didn't complain or ask, "why me?" She just kept going forward, with a strong spirit, a smile and a desire to help other people.&nbsp; I'm still learning that lesson. <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">A few weeks ago, I received a big envelope from Mom in the mail.&nbsp; Inside were packages of one of my favorite candies – the dots of colored sugar stuck to long strips of paper.&nbsp; (Yes, you get some of the paper stuck in your teeth when you eat them, but that's half the fun.) She knows that I couldn't find them locally, so she looked for them on one of her grocery trips and sent them to me.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;"><br /></span></div><br /><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; line-height: 115%;">I'll be seeing Mom today for Mother's Day.&nbsp; What am I bringing her? Flowers? A gift certificate for a massage? Nope.&nbsp; I'm bringing her all my love – and chocolate brownies.&nbsp; Thanks, Mom, and I love you.&nbsp;<o:p></o:p></span></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/IGAKK6VUEOQ" height="1" width="1" alt=""/> love Mom Mother's Day Gilda Bonanno 9 Tips for How to Present While Seated http://gildabonanno.blogspot.com/2017/05/9-tips-for-how-to-present-while-seated.html Gilda Bonanno's blog urn:uuid:7d1e25f2-f96c-c560-fe9e-09626e66a4f1 Fri, 12 May 2017 21:55:50 +0000 <div dir="ltr" style="text-align: left;" trbidi="on"><div class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;">"You can't start a fire sitting down" is an old cliché that I used in graduate school to explain to the supervising professor why I taught my American history class standing up.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;">&nbsp; </span><span style="font-family: Arial, sans-serif; font-size: 12pt;">The professor preferred that I sit down and teach, to demonstrate more of a peer relationship with the students.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;">&nbsp; </span><span style="font-family: Arial, sans-serif; font-size: 12pt;">At 5' 2" and only a few years older than the students, I thought I looked enough like a "peer" and wanted more authority - teaching while standing up helped.</span><span style="font-family: Arial, sans-serif; font-size: 12pt;">&nbsp;</span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><a href="https://1.bp.blogspot.com/-l5O0noitlBM/WRYvQdHJaXI/AAAAAAAABuQ/uwSyBASlnToi5kNYAyscXBqCid-9_nqrwCLcB/s1600/chair.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="150" src="https://1.bp.blogspot.com/-l5O0noitlBM/WRYvQdHJaXI/AAAAAAAABuQ/uwSyBASlnToi5kNYAyscXBqCid-9_nqrwCLcB/s200/chair.jpg" width="200" /></a><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">I still believe that standing up while teaching and presenting is a good idea.&nbsp; Standing conveys confidence and authority, makes it easier to monitor the room and gauge audience reaction, helps you keep up your energy and allows you to use the full range of non-verbal communications, including gestures, posture and movement.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">However, sometimes it's not practical to stand up while presenting due to factors such as room constraints, organizational culture and the short duration of the presentation.&nbsp; So if you must give a presentation while seated, here are 9 tips to help you present successfully: <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">1.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Make Eye Contact<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">It's important to make eye contact with everyone at the table.&nbsp; Depending on the seating configuration, it may be difficult and you may have to turn your body to make eye contact with those people seated on either side of you. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">2.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Speak Loudly Enough<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">You have to speak loudly enough so that people can understand you.&nbsp; And in addition to speaking over ambient noise, you also have to be mindful of making sure people on the opposite end of the table can hear you clearly, especially when you're facing away from them to the other end. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">3.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Use Gestures<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">Yes, it is still important to use gestures when you are seated.&nbsp; Keep your hands empty and use them for above-the-table gestures.&nbsp; Try not to pick up and play with your pen, notes and water bottle. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">4.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Sit Confidently <o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">Sit up straight, with shoulders back and maintain good posture as you present.&nbsp; Demonstrate your confidence by taking up your space at the table instead of slouching or shrinking. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">5.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Control Your Nerves<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">If you are nervous or anxious about presenting, don't let your nerves show through your hands grasping the table or playing with a pencil.&nbsp; Even if you're tapping your foot or shaking your leg under the table, the audience can see the nervousness show in the rest of your body. &nbsp;&nbsp;<o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">6.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Prepare for Distractions<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">A seated presentation may be considered less formal so people may think it's okay to check email or their phones while you're speaking.&nbsp; Ideally, whoever is conducting the meeting will have set up ground rules with the participants at the start, banning electronic devices of any kind during the presentations.&nbsp; However, if that didn't occur and the company culture unwisely allows email/phones during meetings, then be prepared for the behavior and don't let it shake your confidence. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">7.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Do You Really Need Slides? <o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">Before you use slides, consider whether you really need them.&nbsp; Sometimes I think people use PowerPoint during their seated presentations only so they don't have to make eye contact with their colleagues! Perhaps handouts would be more effective – or perhaps your presentation doesn't need any visual aids at all. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">8.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Manage Questions<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">If you get a question, repeat it so everyone can hear it and you have a chance to think of an answer.&nbsp; Direct your answer to the questioner and to the whole audience, so you keep everyone's attention. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal" style="margin-left: .25in; mso-list: l0 level1 lfo1; text-indent: -.25in;"><!--[if !supportLists]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-fareast-font-family: Arial;">9.<span style="font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal; font-variant-numeric: normal; font-weight: normal; line-height: normal;">&nbsp;&nbsp;&nbsp; </span></span></b><!--[endif]--><b><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt;">Practice<o:p></o:p></span></b></div><div class="MsoNormal"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;; font-size: 12.0pt; mso-bidi-font-weight: bold;">Sitting at your desk and looking at your notes is not the same as sitting at a conference table and saying the words of your presentation out loud.&nbsp; So practice your presentation in as close to the real environment as possible. <o:p></o:p></span></div><div class="MsoNormal"><br /></div><div class="MsoNormal"><span style="font-family: Arial, sans-serif; font-size: 12pt;">If you follow these 9 tips, your presentation will be effective, no matter where you're seated.&nbsp; <o:p></o:p></span></div><div class="MsoNormal"><span style="font-family: Arial, sans-serif;"><i><span style="font-size: x-small;"><br /></span></i></span></div><div class="MsoNormal"><span style="font-family: Arial, sans-serif;"><i><span style="font-size: x-small;">Gilda Bonanno's blog <a href="http://www.gildabonanno.blogspot.com/">www.gildabonanno.blogspot.com</a>&nbsp;</span></i></span><span style="font-family: Arial, sans-serif; font-size: 12pt;">&nbsp;</span></div></div><img src="http://feeds.feedburner.com/~r/GildaBonannosBlog/~4/2fq_Mr4-sGU" height="1" width="1" alt=""/> audience bold presentation skills business presentation communication skills confidence practice presentation skills Gilda Bonanno IT FINALLY HAPPENED! http://blog.jeanbaur.com/?p=452 Jean's Blog urn:uuid:e3be93a1-4d25-88af-d3a7-6aab35c7043c Wed, 19 Apr 2017 15:00:05 +0000 Look what the tree in my side yard decided to do. It&#8217;s a miracle after a long winter. As a speaker who helps groups stop burnout and who shares stories of my therapy dog, Bella, and her amazing work, I was thinking who needs words when there is something like this tree bursting into pink [&#8230;] <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/04/IMG_0870.jpg" rel="attachment wp-att-453"><img class="alignnone size-medium wp-image-453" src="http://jeanbaur.com/blog/wp-content/uploads/2017/04/IMG_0870-300x225.jpg" alt="IMG_0870" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/04/IMG_0870-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/04/IMG_0870.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> <p>Look what the tree in my side yard decided to do. It&#8217;s a miracle after a long winter. As a speaker who helps groups stop burnout and who shares stories of my therapy dog, Bella, and her amazing work, I was thinking who needs words when there is something like this tree bursting into pink blossoms? Take a moment today to notice what this new season has to offer.</p> Burnout Jean Jean STRESS? ME? JOIN THE SPRING CHALLENGE http://blog.jeanbaur.com/?p=448 Jean's Blog urn:uuid:71a6b517-c4c8-6e6a-a830-017bc040580f Thu, 06 Apr 2017 13:13:08 +0000 I was reading an article by Paula Davis Laack&#8211;a leader in the stop burnout world&#8211;and she suggested a number of quick ways to work on managing stress while at work&#8211;while under pressure. So instead of telling you her ideas or mine, (but here&#8217;s the link if you want to read them for yourself:  https://www.pauladavislaack.com/ and click [&#8230;] <p>I was reading an article by Paula Davis Laack&#8211;a leader in the stop burnout world&#8211;and she suggested a number of quick ways to work on managing stress while at work&#8211;while under pressure. So instead of telling you her ideas or mine, (but here&#8217;s the link if you want to read them for yourself:  https://www.pauladavislaack.com/ and click on &#8220;Get Strong Now&#8221;), I thought it would be fun to see what ideas you have.</p> <p>What you can do today no matter what you&#8217;re juggling? Can you take ten deep breaths on the way to the rest room? Can you close your eyes and quiet your mind before you eat lunch? What works for you? For those of you who have attended my stop burnout talk, remember the power of gratitude. Is there a problem you&#8217;re struggling with that you can look at differently, realizing that it&#8217;s also an opportunity?</p> <p>Lastly, remember that stress is a motivator. It&#8217;s also a good part of being alive, often bringing out our best efforts. So watch what you tell yourself. Instead of repeating, &#8220;Oh, I &#8216;m so stressed out,&#8221; try replacing that with &#8220;I&#8217;ve got some challenges that are taking me to interesting places.&#8221; Is that too corny? <a href="http://jeanbaur.com/blog/wp-content/uploads/2016/02/Tulips.jpg" rel="attachment wp-att-279"><img class="alignnone size-medium wp-image-279" src="http://jeanbaur.com/blog/wp-content/uploads/2016/02/Tulips-300x225.jpg" alt="Tulips" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2016/02/Tulips-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2016/02/Tulips-768x576.jpg 768w, http://jeanbaur.com/blog/wp-content/uploads/2016/02/Tulips.jpg 1024w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> <p>Yes, I know it&#8217;s really fun to complain, so you can give yourself some of that too, just don&#8217;t let it become a habit. Please share your ideas. I know they&#8217;ll be a gift to others.</p> <p>P.S. It&#8217;s gray and rainy here in the Northeast so I&#8217;m thinking tulips!</p> Jean Jean HOW TO GIVE WINTER A PROPER GOODBYE http://blog.jeanbaur.com/?p=442 Jean's Blog urn:uuid:8bbc33d7-b471-d928-1d7b-5ddb02562945 Tue, 28 Feb 2017 19:13:56 +0000 Here are snow drops, bravely blooming on this last day of February in Connecticut. My mother always looked for them and for skunk cabbage in the marshes just when winter seemed to be lasting forever. They were a sure sign that spring was on its way, even though there might still be snow on the [&#8230;] <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2548.jpg" rel="attachment wp-att-443"><img class="alignnone size-medium wp-image-443" src="http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2548-300x225.jpg" alt="IMG_2548" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2548-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2548.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> <p>Here are snow drops, bravely blooming on this last day of February in Connecticut. My mother always looked for them and for skunk cabbage in the marshes just when winter seemed to be lasting forever. They were a sure sign that spring was on its way, even though there might still be snow on the ground.</p> <p>This got me thinking about change, and what winter things I might want to do before the real spring arrives. So instead of just waiting for spring, I thought it would be interesting to see how to say goodbye to winter. Let&#8217;s look at two categories:</p> <p>Girl stuff:  girls like to clean out closets, reorganize drawers, get junk out of the basement, have a clear inventory of what they have, and in small ways and large, create order out of chaos. Time Magazine, in the February 27th/March 6th issue, has a wonderful article by Scott Sonenshein on &#8220;How to create more from what you already have.&#8221; As he writes:  &#8220;the science of stretching offers an effective, more fulfilling alternative that invigorates us to do more without needing more.&#8221; And he adds at the end of the article:  &#8220;You already have everything you need to succeed. Just stretch.&#8221;</p> <p>That is exciting. It&#8217;s like yoga for the mind. It taps into our creativity, and the fun of improvising. Okay, now on to the boy stuff:  boys often like to build things, fix things, figure out how things work, split wood, make noise, make a mess, be outdoors. And of course many girls like these things too, just as many boys may be really good at cooking, cleaning, organizing.</p> <p>Think of one thing you can do today that helps you say goodbye to winter. It might be doing something that you won&#8217;t want to do once the weather is nice outside. It could be giving yourself time to look at the seed catalogs and start planning your garden. Or it might be seeing what kind of soup you can make with what you already have in your kitchen. Just like the brave snowdrops that make me smile every time I see them, find something that gives you the same kind of lift as a warm, spring day.</p> Burnout Jean Jean HOW TO SPEND A SNOW DAY http://blog.jeanbaur.com/?p=438 Jean's Blog urn:uuid:0514b7c9-6cf0-3943-4333-1b12478c4fac Fri, 10 Feb 2017 15:26:09 +0000 Henry (our cat) and Bella (our dog) know how to enjoy the perfect day when outside winds are howling and the snow is drifting against the house. A good lesson, don&#8217;t you think? No stress or burnout! <p>Henry (our cat) and Bella (our dog) know how to enjoy the perfect day when outside winds are howling and the snow is drifting against the house. A good lesson, don&#8217;t you think? No stress or burnout!</p> <p><a href="http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2504.jpg" rel="attachment wp-att-439"><img class="alignnone size-medium wp-image-439" src="http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2504-300x225.jpg" alt="IMG_2504" width="300" height="225" srcset="http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2504-300x225.jpg 300w, http://jeanbaur.com/blog/wp-content/uploads/2017/02/IMG_2504.jpg 640w" sizes="(max-width: 300px) 100vw, 300px" /></a></p> Burnout Jean Jean Should I roll my credit card debt into my home loan? http://aboveallelse.org/should-i-roll-my-credit-card-debt-into-my-home-loan/ Above All Else urn:uuid:d98ad278-e2fe-8830-e12d-1dabfe88ef9d Mon, 21 Nov 2016 02:16:03 +0000 It is normally not a good idea to roll credit card debt into your mortgage for several reasons. Lets look at the positive reasons and negative reasons to be better able to evaluate this. Positive Reasons To Roll Credit Card Debt Into Your Mortgage Interest may become tax deductible saving you money Your mortgage interest [&#8230;] <p><strong>It is normally not a good idea to roll credit card debt into your mortgage for several reasons. Lets look at the positive reasons and negative reasons to be better able to evaluate this.</strong></p> <p><u>Positive Reasons To Roll Credit Card Debt Into Your Mortgage</u></p> <ol> <li>Interest may become tax deductible saving you money</li> </ol> <ol> <li>Your mortgage interest rate may be lower than your credit car interest rate which may save you money</li> </ol> <ol> <li>The monthly payment can be lower than paying for the credit card and the mortgage separately</li> </ol> <p><u>Negative Reasons To Roll Credit Card Debt Into Your Mortgage</u></p> <ol> <li>Many people find that once they roll the debt from their credit cards into their mortgage (or into other debt options), their credit card debt goes right back up again leaving them with the higher mortgage payment and a credit card payment, making their budget even more difficult to manage than had they not rolled it.</li> </ol> <ol> <li>Credit card debt typically does not have a &#8220;life&#8221; as long as a mortgage. For example your credit card debt may take you three-five years to pay off. If you roll it into your mortgage you have now spread it out over a 25-30 year mortgage. When you add up the total interest you will end up paying, it is normally a lot more than had you left the debt on the card.</li> </ol> <ol> <li>The amount you save in taxes will normally be a lot less than the total cost of the mortgage interest debt over the 25-30 years.</li> <li>Learning to manage your spending is critical. If you have credit card debt it is because you are spending more than you can afford. Make a decision to not use your credit card unless it is needed for a real emergency. Taking control of your spending can do a lot more for you than rolling your debt into your mortgage.</li> </ol> <p>&nbsp;</p> <p>©2016 Nancy Butler All rights reserved</p> Money Management and Insurance Success in Life credit card debt debt early money lessons lower debt money management mortgage balance nbutler What does a small business owner need to know about recruiting their first employees? http://aboveallelse.org/what-does-a-small-business-owner-need-to-know-about-recruiting-their-first-employees/ Above All Else urn:uuid:fdadcd9d-2bec-78ce-e2a3-667cc62c4678 Mon, 21 Nov 2016 02:04:53 +0000 Many business owners wait to hire help until they feel they can afford to do so, which for many is far too long. If you hire the right person, he or she will more than pay for himself or herself in a very short period, which will free you up to do the things that [&#8230;] <p>Many business owners wait to hire help until they feel they can afford to do so, which for many is far too long. If you hire the right person, he or she will more than pay for himself or herself in a very short period, which will free you up to do the things that bring more money into the business. As the business owner, your time is best spent bringing in business and managing the company, enabling the business to become more profitable. All other tasks should be completed by others who may not only be better at it, but can also do it at a lower cost to the business.</p> <p>Also remember that you get what you pay for. Hiring low cost staff can also be a mistake. Take the time to hire the right person. If necessary, hire an employment agency to help assure you hire the right person for the job at an appropriate rate of pay.</p> <p>&nbsp;</p> <p>©2016 Nancy Butler All rights reserved</p> Success in Business Systems, Strategies and Solutions entrepreneurs first employee hiring small bnusiness staff management staffing nbutler Keeping Business Costs In Line With Profitability http://aboveallelse.org/keeping-business-costs-in-line-with-profitability/ Above All Else urn:uuid:3e3ec9e8-299a-0ea2-73da-53ff59110af4 Sat, 18 Jun 2016 01:08:28 +0000 I used to feel that every client deserves the same level of service regardless of the amount of income they provide to my business. That is, until there weren&#8217;t enough hours in the day to do that. To provide the same level of service to all clients, it reached a point where I realized I [&#8230;] <p><em></em>I used to feel that every client deserves the same level of service regardless of the amount of income they provide to my business. That is, until there weren&#8217;t enough hours in the day to do that. To provide the same level of service to all clients, it reached a point where I realized I had to either spend more time at work and less with my family.</p> <p>Or, hire more staff, which meant less income for my family. I wasn&#8217;t willing to do either.</p> <p>The level of service you provide and therefore the amount you spend should coincide with profitability to your company. With the current economic situation as it is, taking a closer look at the cost to service your customers and assuring it is properly aligned can improve the company’s bottom line and help to anchor your best clients to you and your business.</p> <p>It is normally more cost effective to keep existing clients than it is to obtain new ones. I coach many small business owners to code their customers or clients based on profitability to their business. The people that are providing the greatest income to the business, deserve the best service. Going above and beyond for them will also help to better assure they stay with you. For example, your “C” clients (<u>not</u> the best clients) may receive an <u>annual</u> newsletter and holiday card signed by everyone at the business. Your “B” clients receive a <u>quarterly</u> newsletter, holiday card signed by everyone at the business and a <u>semi-annual</u> phone call to check in and see if they have any questions and how you can further be of assistance. Your “A” clients (the best clients) would receive a <u>monthly</u> newsletter, holiday gift and card signed by everyone at the company and a <u>quarterly</u> phone call to check in and see if they have any questions and how you can further be of assistance.</p> <p>This is just an example. And of course you will need to set a plan that is appropriate for the type of business you have.</p> <p>The correct level of customer service for every client can be one key to the success of your business and provide the balance you need to more efficiently manage your time and resources while maximizing your bottom line.</p> <p>&nbsp;</p> <p><strong>©2016 Nancy Butler  All rights reserved</strong></p> Success in Business Systems, Strategies and Solutions business profitiability client service Profitability nbutler How can you stop yourself from going into to your nest egg constantly? http://aboveallelse.org/how-can-you-stop-yourself-from-going-into-to-your-nest-egg-constantly/ Above All Else urn:uuid:ab3e51b8-5f32-da99-4b95-63125952143d Sat, 18 Jun 2016 00:58:41 +0000 The answer is your mind set.  How you think about money greatly affects your potential for long term financial success.  When working with clients that had a hard time building and maintaining their cash reserve I would explain it to them like this. My definition of a “nest egg” or “cash reserve” is money that [&#8230;] <p><strong>T</strong>he answer is your mind set.  How you think about money greatly affects your potential for long term financial success.  When working with clients that had a hard time building and maintaining their cash reserve I would explain it to them like this.</p> <p>My definition of a “nest egg” or “cash reserve” is money that is set aside and is added to monthly so that it continues to grow until it is needed for an emergency.  First you need to agree on what an emergency is that gives you permission to withdraw from this account.  An emergency may be, basic food in your mouth, basic clothes on your back, reasonable transportation, etc.  An emergency is <u>not</u> a family vacation, buying because of a great sale, more clothes when you already have the necessities, etc.</p> <p>If an emergency came up today and you needed, for example a new roof on your home, where would you get the money from to fix it?  The answer always seems to be, I wouldn’t have a choice.  I have to have a roof so if I didn’t have the cash I would need to take out a loan and get the roof fixed.  My next question is, where will the monthly money come from to make the payment on that loan, since you are not able to put money away and keep it there now, that means that you are now living on the income you have?  The answer usually is, I don’t have a choice, I would have to cut back on what I could so that I can make the payments needed to be able to have a roof on my home.</p> <p>Really think about this scenario.  If you can cut back when an emergency arises because “you have no other option”, why wouldn’t you just cut back now so instead of having to go into debt and pay interest on a loan that you cannot afford, you can be your own “bank”.  If you know you can do it if you were forced to, odds are you can do it now if you really want to.  The problem is your priorities may not be in order.</p> <p>Here’s how I suggest you handle this.  With every dollar that goes through your hands there are three places it needs to go, not necessarily in equal thirds, but in three places.</p> <p>#1  Pay your bills &#8211; or you may not have your freedom for long.</p> <p>#2  spend some – if you save it all ‘till later and don’t live to enjoy it, what good</p> <p>would that be?</p> <p>#3 save some – to cover the larger ticket items that the weekly paycheck won’t</p> <p>cover and so that someday you won’t have to work anymore.</p> <p>The problem with many people today is that we do pay our bills, which is a good thing, but we spend some and save what’s left, and that is backwards.  You should be saving first and then spend what’s left.  Having a long term vision for your future rather than living for today is also a critical factor for success.</p> <p>&nbsp;</p> <p><strong>©2016 Nancy Butler  All rights reserved</strong></p> Money Management and Insurance Success in Life money money management saving money nbutler